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NeminathanB
hereisnemi@gmail.com
Mobile +919886920783
Summary: Avaya, Nortel, Aspect & Juniper
 Dedicated, results-oriented Project Manager/ Service Delivery Manager offering 9+ years of progressivereal-world
experience and leadership with success leadingall phases of diversetechnology projects.
 Goal oriented Project Manager for around 4 year experience in Projectmanagement and a Strong customer focus.
 Implemented many prestigious projects and programs of reputed organizations likeAvaya/Aspect/Nortel/Juniper
aligningto their strategies and goals.
 Deep understanding of voice technology. Have Installation Experienceon Avaya and Nortel Voice, Call Center
Solutions,Aspect Dialers.
 Have extensive Product Knowledge on Avaya /Nortel/Aspect/Juniper
 As a Project manager, handled many complex projects in Unified communications in both Enterprise and Contact
center environment (Avaya, Nortel, Aspect & Juniper).
 Excellent communicator; leverage technical,business and financial acumen to communicate effectively with client
executives and their respective teams.
 Able to manage largeproject teams and known for high-quality deliverables thatmeet or exceed timeline and
budgetary targets.
Skills: Telecom & Networking Implementations / Project Management Tools: Avaya, Juniper, Nortel, Aspect and NICE
systems Implementations.
IT Infrastructure(Active and Passivecomponents),System Migrations/Integrations,Enterprisewide Implementations,L3
Skillsets in Nortel/Avaya Telecom Components,L2 Skillsetin Aspect UIP components. IT Project Lifecycle: Requirements
Analysis,Costing& Budgeting, ProjectScheduling,Testing/QA/Rollout/Support Value-Added Leadership: Cross-Functional
Supervision Team Building& Mentoring, ClientRelations & Presentations,Business & IT Planning,Vendor Management
Certifications and Trainings:
 Avaya Certified Implementation Specialist ACIS 2015
 Aspect Unified IP 7.0.1
 AACC Implementation
 CS 1000E Administration
 ITIL V3 foundation
Few Major Projects:
1. Avaya CM 7.X, ASBCE, SM, SMGR, CMS, AES, AAEP & AMS – Consolidation of 5 ACD to 2 ACD across globe.
Client Wipro Limited
Environment Inbound / Outbound /
Role Implement / Support / Documentation
Description Wipro BPS (Customer) is planningto consolidatetheir existing5nos of ACD’s for India Proposed
solution will leverageon dual Data center architecture. One of the DC will actas a primary and other designated as the DR.
• ACD 1 setup on Aura 7 will have main CM core in DC-1 and Survivablecoreon DC-2
• ACD 2 setup on Aura 7 will havemain CM in DC-2 and survivablecorein DC-1
2. Avaya CM 7.2 & SMGR

NeminathanB
Mobile +919886920783
Client Infosys Ltd Mysore
Description This setup was an Installation of Avaya CM 7.2 for 5000 users with Analog and Digital phones with
Session Manager for SIP integration.
3. Datacenter implementation:
Client Xiaomi Technology India Pvt Ltd
Environment Data center / Inbound
Role Support / Documentation
Description This setup was an implementation of data center for Xiaomi Contact center in Bangalore, Which
includes Data, Voice, Servers, Storage, security and all passive components.
4. Avaya CM7.X & SM
Client Tech Mahindra Bangalore
Description This setup was an Installation of Avaya CM 7.0 with AES for Call recording for 800 users with
Analog and Digital phones with Session Manager for SIP integration.
5. Avaya CM 6.X with AAM
Client MOLEX India Business, Bangalore
Description This setup was an Installation of Avaya CM 6.3 with AAM on VM Platform for 500 users with IP
phones.
6. Aspect System Installation Unified IP 7.0.2
Client Team Lease
Description This setup was an Installation of Aspect Unified IP System on Inbound and Outbound with Voice.
7. Aspect System Installation Unified IP 7.0.1
Client Diya Systems
Environment Inbound / Outbound / Voice and Screen Recording

NeminathanB
Mobile +919886920783
Description This setup was an Installation of Aspect Unified IP System on Inbound and Outbound with Voice
and Screen Recording and Screen Monitoring
8. Avaya CS 1000 E
Client CGI
Environment Branch office installation for the Main system located at Canada.
Role Implement/Support/Documentation
Description The main setup was located at Canada with CS 1000E main system with AACC.
The branch officeis connected to the Main system with the MPLS cloud and it acts as a Standalone
system during normal time and the same will act as a DR system if the main system goes out of
production.
9. Avaya CS 1000E with AACC.
Client TCS Bangalore.
Environment CS 1000 E with AACC and Verint Voice loggers.
Description TCS one of the Leading Giants in IT/KPO/BPO. We had implemented a Call center setup for one of
the clients DB BPO. The system was designed to receive the calls from UK toll free number which
was forwarded by the DB UK system and same will be routed to the Agents based on their skills.
100% recording was achieved using Verint loggers.
10. Juniper SRX 240 Router with Palo Alto Firewall.
Client Mscripts Systems India Pvt. Ltd.
Environment Juniper SSRX 240 Routers with Palo Alto firewall and Ruckus access controllers .
Description Mscripts Systems is one of the is a new start-up which believes in thinking differently for creating
world class innovators and niche IT products, be it applications, websites or portals. We have set
the total network infrastructure for their new office.
Professional Experience:
Company : AGC NetworksLtd.
Designation: Assistant Manager Service & Projects.
Period : April 2010 to till date.
Roles and Responsibility:
 Ownership for the team’s overall performance.
 Owning all Major Accounts in Bangaloreregion.
 Manage END to END Project from Initiation Phaseto the ClosingPhase.

NeminathanB
Mobile +919886920783
 Responsiblefor ProjectKick Off, Resource Allocation,Customer Communication, Status Updates,
Milestone Sign Off, repository of Documents post Audit, Request for Invoicethe Milestone Sign Off as per
the Scope of Work, Forecasthours targets.
 Communicate projectstatus (milestone and deliverablereporting), issues,and/or concerns with
executive management, team members, and Information Technology managers.
 Monitors and reports on servicedelivery metrics and overall performance.
 Coordinates planned changes with customer service, change management and operations.
 Maintains relationshipswith technical teams,IT, and business partners.Communicates on major service
outages/escalations.
 Successful service delivery - SLA achievement and high level of customer satisfaction
 Collaborating with senior management on client account management and growth
 Service reporting and sponsoring service delivery meetings
 Working with the client and operations teams to identify and manage service improvement activities
 Along with operational managers and technical leads, accountable for and contribute to the overall
performance of the managed services division
 Ability to follow hardware and software best practices as defined by the Managed Services management
 SPOC for all Nortel / Aspect / Avaya accounts across Bangaloreregion.
Company : HCL Comnet Systems & Services Limited.
Designation: Voice Specialist.
Period : May 2009 to April 2010.
 Ownership for the team’s overall performance.
 Deliveringtimely and high quality incidentresolution focusingon rootcauseanalysis,
prevention and knowledge transfer
 Ensuringcompliancewith schedules;processes and customers policies and values.
 Coordinating with vendors for support and services.
 Preparing Plan of action for all planned activity.
 Providingend user trainingand supportfor their day to day activities.
 Followingsitespecific escalation matrix and timely escalations.
 Conducting monthly meeting with all theprocess managers for their queries.
Nortel Meridian: Maintenance and troubleshootingof the Option 81C & CS1000E.
Symposium 5.0: Installation,Maintenance,supportand troubleshooting.
Contact Center 6.0: Installation,Maintenance,supportand troubleshooting.
Company: Wipro 3D Networks
Team Lease Pvt. Ltd. – A Franchisee of 3D Networks.
Designation: Customer Support Engineer.
Period : Jan 2007 to April 2009.
Projects Worked:

NeminathanB
Mobile +919886920783
HTMT Ltd.
Duration:8 Months.
 Installed and maintained SSCS 5.0 ( Active, Standby & Replication)
 Maintained meridian 81C.
 Installed RAO card.
 Installed Miran card.
 Installed VAM server.
 Maintained Verint UXP servers.
 Maintained OTM server.
 Creation of Nortel ID and adding the ID’s in Verint UXP servers.
 InstallingNortel phones.
 InstallingWindows Hotfixes in Nortel servers.
 Generating reports for process.
 Preparation of daily checklistand sharingitwith Next level engineer.
 Preparingsitespecific document and inventory list.
 Preparinginstallation documents for team members.
 Takingperiodic databaseand server backup.
 Providingend user trainingand supportfor their day to day activities.
 Updating the Nortel servers, PBX and Verint servers with the latestpatches whenever it’s
released.
 Co-coordinatingbetween management and vendors for procurement and servicesupport.
Wipro BPO Ltd.
Duration:17 Months.
 Ownership for the team’s overall performance.
 Delivering timely and high quality incident resolution focusing on root cause analysis, prevention and knowledge
transfer.
 Ensuringcompliancewith schedules;processes and customers policies and values.
 Mentoring and performance improvements of Team members.
 Conducting team meeting along with the Manager to discuss the key performance areas and ways and means to
improve them.
 Conducting ‘one-on-one’ meeting with the team to understand their concerns and addressing the same to the
Manager.
 Coordinating with vendors for support and services.
 Auditing the daily checklists prepared and used by L1 team and taking necessary actions.
 Handling the escalated Voice related calls and ensuring RCA is done for all violated calls. The same would be
submitted by monthly report on all Problem calls.
 Preparing installation documents and sharing it with team members.
 Preparing Plan of action for all planned activity.
 Updating Nortel CC 6.0 servers, CS 1000M, Signaling server and Verint servers on half yearly basis or on Schedule
maintenance day.
 Following site specific escalation matrix and timely escalations.
 Providing end user training and support for their day to day activities.

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Nemi_ ProjectManager 16192016

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