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Editor's Notes

• #4: Backup for “world’s most deployed”.PaulThe only other major cloud solutions are SAP BBD (<1000 customers), Intacct (<5000 customers)According to Gartner “NetSuite is the most successful ERP suite SaaS provider operating in terms of active customers, international presence and functionality offered across the product.” – June 2011According to April Gartner market share report, no other cloud ERP vendors with larger revenue
• #6: If you’re not familiar with NetSuite: NetSuite offers a complete business management solution all running in the cloud at NetSuite’s data center. We’ve experienced dramatic growth since our founding in 1998 – growing double digits We’re on the vanguard of cloud computing as it gains acceptance in the enterprise – just recently we entered the Top 10 financial management / ERP solutions according to Gartner and IDC. Our cloud business management solution runs mission critical applications across finance, CRM and Ecommerce for over 6,600 companies – small and medium size businesses, and divisions of global enterprises., A key foundation to NetSuite’s success is the architecture, performance, security, and reliability of our data center .It provides a level of performance that is practically and economically impossible for a business to achieve with in house/on premise business applications In this presentation you’ll hear what you can expect from NetSuite’s data center, why you can trust NetSuite to run your business processes in the cloud, and how NetSuite sets the benchmark for the cloud data center.
• #41: Add people to the actions (ex: sales rep, AP etc.)
• #48: SRS has created workflows to manage support case assignment and enforce different business rules for each type of case. Their main workflow categorizes cases based on the inbound email address or properties of the case form, and assigns them to a particular queue. This workflow has 4 states, each with a separate function such as evaluation, categorization, or starting another workflow.Once in a queue, a separate workflow manages the lifecycle of each case, including the custom form, field visibility, and approval routing.Using workflow allows them to clearly segment/organize their business processes, and provides easy flexibility and scalability - they have a 3-level categorization of case queues, so they can modify and add to this categorization without having to change the main routing process. As they create new queues, they can add a workflow to manage the unique business process for each one.ESET has created a couple of workflows to handle potentially fraudulent sales orders. Their main workflow integrates through SuitePayments with Cybersource Decision Manager (a partner of ours) which identifies orders that may be fraudulent (based on address/credit card info). The workflow sends scheduled emails to the customer to try to resolve the order's status. The workflow operates on the sales order record, and there are 7 states that send emails to the customer, wait for responses, and eventually confirm orders as fraudulent, if appropriate. In that case, a second workflow takes care of marking the customer as fraudulent and removing their license and login access.Using workflow eliminates the possibility of user error and automates a process that incurred labor expense- previously it was managed manually by the finance team. This business process is important because it reduces unnecessary costs caused by processing fraudulent orders.