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Mark Behl Presents: New York Presbyterian Placing Emphasis on Patient-Centric Atmosphere

Mark Behl
Mark Behl

Mark Behl shares how New York Presbyterian is placing emphasis on patient-centric atmosphere. This is important to Mark as he is an advocate of finding ways to change patient and people's experience in healthcare.

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New York Presbyterian Placing Emphasis on Patient-Centric Atmosphere Mark Behl
Patient communication, engagement, and satisfaction are a few criteria that hospitals are attempting to improve with help from recent technological advancements Mobile technology and interconnectivity are at an all time high within the general populous and at NewYork- Presbyterian Hospital, administrators are attempting to increase patient experience through such avenues
Last year the hospital took steps to ensure it would remain up to date on technological initiatives by opening their Innovation Center (iUnit) Working closely with different departments within NY Presbyterian and externally they have been able to bring many enhancements to hospital-goers experiences To start, the iUnit asked the William Randolph Hearst Burn Center employees how technology could help their ef鍖ciency From feedback, the new innovation unit helped improve phones, tablet integration and broad communication channels
Examples of the communication improvements include text alerts for families waiting on a patients status, as well as patient tablets for them to view their health information and summon nurses for help while in bed These improvements may seem minute, but the small incremental improvement vastly helps with streamlining every process of a patients experience
The latest improvement to patients experience is the NYP E-Whiteboard This initiative consists of a 40 LED display within surgical units allowing patients, family members, and caregivers real time updates on status among other important information for all to have Such screens increase transparency within complicated processes that have long been a mystery for patients and loved ones Having everyone involved with a recovery greatly increases satisfaction and overall experience
Further aiding the culture of innovation, NYP has been working with external organizations to help cultivate healthcare-centric ventures The Blueprint Health Accelerator is an incubator of sorts designed to attract entrepreneurs to innovate and start initiatives that further improve hospital processes
New York Presbyterian has placed high emphasis on cultivating a patient-centric atmosphere and their recent steps to improving the technology within their system is a testament to that Look for many more hospitals to model this behavior and introduce technological advancements in order to increase patient satisfaction

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Mark Behl Presents: New York Presbyterian Placing Emphasis on Patient-Centric Atmosphere

  • 1. New York Presbyterian Placing Emphasis on Patient-Centric Atmosphere Mark Behl
  • 2. Patient communication, engagement, and satisfaction are a few criteria that hospitals are attempting to improve with help from recent technological advancements Mobile technology and interconnectivity are at an all time high within the general populous and at NewYork- Presbyterian Hospital, administrators are attempting to increase patient experience through such avenues
  • 3. Last year the hospital took steps to ensure it would remain up to date on technological initiatives by opening their Innovation Center (iUnit) Working closely with different departments within NY Presbyterian and externally they have been able to bring many enhancements to hospital-goers experiences To start, the iUnit asked the William Randolph Hearst Burn Center employees how technology could help their ef鍖ciency From feedback, the new innovation unit helped improve phones, tablet integration and broad communication channels
  • 4. Examples of the communication improvements include text alerts for families waiting on a patients status, as well as patient tablets for them to view their health information and summon nurses for help while in bed These improvements may seem minute, but the small incremental improvement vastly helps with streamlining every process of a patients experience
  • 5. The latest improvement to patients experience is the NYP E-Whiteboard This initiative consists of a 40 LED display within surgical units allowing patients, family members, and caregivers real time updates on status among other important information for all to have Such screens increase transparency within complicated processes that have long been a mystery for patients and loved ones Having everyone involved with a recovery greatly increases satisfaction and overall experience
  • 6. Further aiding the culture of innovation, NYP has been working with external organizations to help cultivate healthcare-centric ventures The Blueprint Health Accelerator is an incubator of sorts designed to attract entrepreneurs to innovate and start initiatives that further improve hospital processes
  • 7. New York Presbyterian has placed high emphasis on cultivating a patient-centric atmosphere and their recent steps to improving the technology within their system is a testament to that Look for many more hospitals to model this behavior and introduce technological advancements in order to increase patient satisfaction