1) Nitish Khandelwal has a BTech in Electronics Instrumentation and Control from Poornima College of Engineering in Jaipur. He currently works as a BSS 2G & 3G OMCR engineer at Essjay Ericsson pvt. Ltd. in Lucknow. 2) His roles and responsibilities include preparing reports, working on network management applications, monitoring alarms and KPIs, fault management, and coordinating with customers. 3) He has strong knowledge of Ericsson 2G and 3G equipment including BTS, NodeB, and BSC, and skills in installation, commissioning, fault rectification, and software upgrades.