NNJ Resume (1) (3)
- 1. NANCY NICOLE JONES 76 Oak Landing Drive Douglasville, Georgia 30134 (770) 990-8518 Nancyjones.1981@gmail.com QUALIFICATIONS SUMMARY Enthusiastic Retail Management Professional with ample leadership experience in HR functionalities, retail talent acquisition, and operational management. Extensive background in sales and inventory management, as well as business and performance management. Profit oriented through managing measurable objectives and sales goals by leveraging payroll and other expenses. Strong analytical, organizational, and communication skills. Demonstrates behaviors that are consistent with The Home Depot core values ; including building strong relationships, taking care of our people, and providing excellent customer service. EXPERIENCE 2010 TO PRESENT The Home Depot Atlanta, GA RETAIL STAFFING MANAGER Supports the field with the execution of hourly talent acquisition for The Home Depot US retail stores while managing a work group staff. Executes the process of hiring and on-boarding retail hourly associates for U.S stores in a manner which ensures that the company employs a diverse, high-performing workforce. Core deliverables relate to managing a work group of subordinates while building quality internal and external candidate pools based on specified business needs. The ability to prioritize and multitask is essential as I assign and review work, train and supervise staff while facilitating team building and professional development, select candidates, schedule interviews, handle field support phone calls and emails, and work multiple reports to ensure store needs are met proactively. Develops processes, tools, and technology to enable Division Retail Staffing Managers to meet goals and objectives. Conducts demographic analysis, workforce analysis, and competitive analysis while working with Merchandising, Operations, and HR leadership to understand divisional and/or national staffing needs. Frequently recognized for the construction and support of successful store and district hiring eve nt initiatives with high candidate retention rates. 2010 TO 2010 The Home Depot Acworth, GA SPECIALTY ASSISTANT STORE MANAGER Responsible for driving sales, profitability, and in-stock/store appearance for the Flooring, Blinds/wallpaper, Millworks, Appliances, Kitchen and Bath, and Plumbing departments; as well as the overall operations of the store. Accountable for direct supervision of work activities including planning, monitoring and reviewing work of multiple work groups. Made recommendations concerning selection, termination, performance appraisal and professional development. Daily tasks included customer service supervision, report analysis, training, and development. Championed product knowledge in order to effectively promote all areas, products, services, and procedures. Worked with department Supervisors, Designers, Specialist, and Lead Generators to develop strategies, monitor department sales goals, and drive leads. Consistently delivered results by demonstrating a clear understanding of retail operations, creating a customer focused environment, and providing excellent customer service.
- 2. 2007 TO 2010 The Home Depot Marietta, GA OPERATIONAL ASSISTANT STORE MANAGER Responsible for driving sales, profitability, and in-stock/store appearance for all operational areas of the store such as Back End, Front End, Inventory Management, and Back Office. Executed core programs and strategies to improve customer service, contributed and implemented processes to improve operational efficiency, and solved problems through partnership and leadership development among varying work and management groups. Played a crucial role in driving safety standards and environmental compliance throughout the store by overseeing the handling of the stores hazardous materials, recycling, and environmental programs. Developed strategies to drive sales and profitability while handling expense management, shrink mitigation, and utilizing the P&L Toolbox. Worked with associates and peers to plan upcoming events, identify potential problem resolution, and motivate the team to meet company metrics. Nov 5th 2001 to 2007-I have held many jobs at The Home Depot. Cashier, FES, Head cashier, Department head of several merchandising departments. REFERENCES References are available on request.