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Noel_CV_April 2015
- 1. Noel Paul Channing 19, Longhouse Grove, Henllys, Cwmbran. NP44 6HQ. E-Mail: noel.channing@gmail.com Mobile: 07788 726422 Profile I have worked within the commercial sector for 19 years and am currently seeking a new position within a field or workshop based environment in which I can use my ambitious and energetic attitude to achieve my goals. During the 11 years I have worked at Vista Retail Support I have gained extensive knowledge of the products we repair within the printer and peripheral and DCD sections. I am always keen to gain new experiences and learn about the new products that we support. Whilst working as Team Leader within the printers and peripherals team, I would liaise with the QA team to ensure the departmental repair quality was to a high standard and pass any negative findings on to the team as necessary. I use my previous experience and knowledge to fault find on new products and utilise my skills to repair them, whilst always ensuring that they conform to the standards required by the individual customer. With self- motivation I strive to achieve strict deadlines and a high standard in the work that I produce. I am used to working on my own initiative and am a key member of the team. Achievements Throughout my employment with Vista Retail Support, I have gained an excellent understanding of the build, test and repair process in relation to Epos systems and I have attained accreditation as a Dell certified engineer. By attending external training courses at customers head office locations, I have gained an understanding of new products as well as gaining essential skills in order to provide the customer with the high level of service that they expect. My extensive experience, within the commercial sector has enabled me to gain the following skills: Ability to adapt previous generic printer skills and knowledge to the Epos field. Good working knowledge of windows based programmes. Have the ability to build a rapport and communicate with internal and external contacts. Experience in attending customer sites to carry out on-site repairs to their products. Providing management cover to the workshop for a 12 month period during the absence of a Workshop Manager. As Team Leader I worked closely with the team of engineers to ensure all were cross trained to provide minimum impact during times of sickness and holiday absence. Creation of training documentation on individual products for new and current engineering and field-based staff. Embraced the opportunity to work as a team with one other engineer to develop the DCD section. A team player and mentor to other team members within the workshop environment. Excellent time management skills which enable me to meet daily targets and deadlines. Career History September 2003 Current Date Vista Retail Support - Maintenance Repair Engineer DCD previously Team Leader - Printers and Peripherals Company Profile Vista through its purposely designed and fitted configuration workshops, offer a professional and efficient system build, test and repair service. Fully trained engineers take responsibility to ensure that each product conforms to the required standards in order to meet the requirements of the individual customer. Main Responsibilities Producing a daily forecast report to ensure the correct product is being repaired and stocked in order to keep within the promised Service Level Agreement for each customer. Repairing a range of Epos hand held terminals, keyboards and chip and pin devices in line with company standards and manufacturer warranty periods. Repair a range of laser, dot matrix and desk jet printers in line with company standards to meet customer requirements. In-depth fault finding on printers and scanners to determine the cause of intermittent faults. Keeping accurate records of customer warranty returns and fourth party repairs. Logging each stage of the repair process on the internal databases in order to keep records up-to-date. Meeting individual and team targets within set timescales. Completion of daily tasks to meet the urgent needs of the customer and to maintain stock levels. Offer technical support to field engineers and end users to resolve on-site problems.
- 2. Noel Paul Channing 19, Longhouse Grove, Henllys, Cwmbran. NP44 6HQ. E-Mail: noel.channing@gmail.com Mobile: 07788 726422 Attendance at site locations to resolve more problematic issues. Liaising closely with the purchasing department to ensure that the correct parts are ordered within agreed timescales. Working closely with the training department to develop in-house training programmes for new engineering staff. Assisting with internal training for both workshop and field support engineers. Team Leader Responsibilities Managing a team of 7 engineers Attendance at daily production meetings with other department heads to discuss current issues i.e. Parts not shipped the previous day ; providing reasons why and resolutions. Manage and report on team sickness. Monitor team KPIs to ensure we are delivering and exceeding the Service Level Agreement for each customer, putting corrective action measures in place as necessary. Management of engineers individual daily targets and hold meetings with individuals or as a team to discuss any training issues etc. Holding a monthly meeting with the engineers to relay any information from senior management and also to discuss any queries or concerns the team may have. As my team was very efficient, positive feedback was guaranteed in the end of month meetings. November 1996 September 2003 Pulse Service Centre - Repair Engineer Company Profile Pulse offered its customers a total support package on a wide range of host systems and peripherals. By doing this they offered high quality repairs within tight deadlines to meet their customers requirements. Main Responsibilities Repairing Tape, HDD, Optical and Autoloaders to a high standard. Maintain, Repair and service storage and data management products in line with company deadlines. Ensuring that company procedures are followed to repair peripherals to a high standard in order to meet customer requirements. Repairing peripherals in line with company and manufacturer warranty periods, identifying trends and implementing corrective and preventative actions as necessary. Working to a Vendor Rating System and maintaining the results. Education 1991 1996 Ysgol Gyfun Cwm Gwynllyw 7 GCSEs 1996 1997 Lucas Girlings NVQ Level 2 Electrical Engineering 1998 2000 Pulse Service Centre NVQ Level 3 Mechanical/Electrical Engineering Other Information Driving Licence Full and clean