Nokia is launching a mobile payment and remittance service called Nokia Money in early 2010. It will use Obopay's technology and compete with similar services from mobile operators. To succeed, Nokia Money will need to:
Register as a bank or partner with a bank to ensure trust and avoid regulatory issues. Build an extensive network of money agents for widespread reach and accessibility. Keep costs low by having as few partners as possible in its value chain.
3. Salient points
Nokia Money will be launched with Obopay
providing the technology in early 2010.
Nokia will have to compete with Mobile operators
(Mpesa, Vodafone), conflict of interest
Distribution channel: recruitment of money agents
and widespread access to them
Service is positioned both as payment and
remittance service.
4. Literature survey
Based on H. Bouwman book,Mobile services
innovation and business models
Four important values
も Cost, Reach, Security and Ease of Use.
Crucial factors
も Involvement of a bank
Providing trust and reach
も Use of low-tech solutions
Keeping costs low and ease of use
14. Summary
Nokia to register as a bank or tie-up with bank
も Toensure less interference of local govt and enable
trust
Reachability
も Building of Money agent network is crucial
Trust
も Same as point 1.
Cost
も Having less partners in value chain
15. Summary
Partnerships with banks and use of low technology
solutions are important success factors for mobile
remittance services.