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NonV E R B A LCOMMUNICATIONWhen we don’t use words3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya1

when we don’t use WORDS3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya2

Nonverbal communication is usually understood as the process of communication through sending and receiving wordlessmessages.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya3

WORDLESS3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya4

Non-verbal communication includes facial expressions, eye contact, tone of voice, posture & motions, and positioning within groups. 3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya5

It may also include the way we wear our clothes or the silence we keep.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya6

There are more than700,000forms of nonverbal communication3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya7

PUSHPAK3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya8

We Communicate less with words !3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya9

Characteristicsof NonverbalCommunication3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya10

Primarily communicates emotions and attitudes“The sales meeting is coming up next Monday.”3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya11

Ambiguous(no dictionary can actually classify them) Substitutes, contradicts, emphasizes or regulates verbal message(a good orator utilizes this)3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya12

3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya13

Continuous(it’s possible to stop talking, not communicating)Reliable(difficult to fake)Culture Bound(thumbs up)3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya14

Types of NonverbalCommunication3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya15

ParalanguageKinesicsProxemics3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya16

How you say what you sayParalanguageI NEVER TOLD YOU.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya17

I never told you.i NEVER told you.i never TOLD you.I never told YOU.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya18

Rate-speed150 words/minuteVolumeSituationalRhythmPeriodicity of stressPronunciationenunciationSegregatesEr… Ummmm….3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya19

39%meaning is affected by vocal cues-not the words butthe way they are said3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya20

KINESICSBody Language3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya21

The gestures, postures, and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverballywith othersThe American Heritage® Dictionary of the English Language3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya23

Gestures and PosturesMovement of Body can express both general and specific messagesVOLUNTARYINVOLUNTARY3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya24

FINGERSThe “O.K.” signal. (the thumb and forefingerform a circle) means “fine,” or “O.K.” in mostCultures..“zero” or “worthless” in some parts of Europe..“money” in Japan..An insult in Greece, Brazil, Italy, Turkey, Russiaand some other countries..3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya26

FINGERS (Cont’d)Pointing with the index finger iscommon in North America andEurope..But it is considered impolite inJapan and China where theyfavor using the whole open hand..3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya27

Gestures & PosturesStanding position

Hand Movements3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya28

Facial Expressions3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya29

Facial Expressions3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya30

Facial ExpressionsFace is the index of Mind

The eyes, the lips and the muscles express many feelings

It can also be deceived by manipulation3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya31

Eye contact is most effective in the goal to gain someone’s trust3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya36

Stare or fixed gazesuggest involvement orwonder or disapproval----------------Raised looksshow dominance3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya37

Downcast looks suggest weakness and submission

Direct eye contact communicates honesty, transparency and neutral attitude3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya38

SPACE3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya39

SpaceIDistance as an indicator of intimacySpaceIDistanceasindicator of status Space and Distance3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya40

DistanceIntimate distance-no more than 18 inches apart mom and babyPersonal Distance-18 inches to 4 feet - Casual and personal conversations3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya41

DistanceSocial distance-4-12 feet impersonal, business, social gatherings Public distance-More than 12 feet Public speaking3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya42

Let’s take a guess3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya43

So What Does This Mean?Let me see!AuthoritativePondering ThinkingConsidering3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya44

So What Does This Mean?Can I help!Trust me!You’re in good hands!Helping Hand3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya45

So What Does This Mean?DejectedDisappointedLost it.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya46

So What Does This Mean?So tell me more!OpenAcceptingWelcoming3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya47

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