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November 2018 Analyst Summary Report

J
John Bull

Gartner and other analyst firms rank Pega higher than Salesforce in several areas important for customer service. Specifically: - Gartner named Pega as the #1 product for customer service in their 2018 Critical Capabilities report. - Pega outperformed or equaled Salesforce in all areas except social media according to Gartner. - Other analysts like Forrester ranked Pega higher than Salesforce for capabilities like real-time interaction management and digital decisioning. - Salesforce was not included in analyst reports for case management, business process management, and other important customer service areas, while Pega was included and ranked highly.

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息 2018 Pegasystems Inc. CONFIDENTIAL What are Industry Analysts Saying about Pega? 30 November 2018 | Pegasystems
30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 2
Gartner says Pega has #1 Product for Customer Service 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 3 GLOBAL COMPLEX PROCESSESB2B/B2B2C ENGAGEMENT
Pega is #1 in three of the four Gartner use cases 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 4
Pega Beats or Meets Salesforce in Everything Except Social Media 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 5
Pega Beats or Meets Salesforce in Everything Except Social Media 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 6 And CRM buyers rank Integration and workflow as higher priorities than social media for customer engagement center productivity
Other analyst firms rank Pega higher for Real-Time and Predictive 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 7 Pega better than Salesforce in Forrester Real-Time Interaction Management, learn more https://www1.pega.com/forrester-rtim- 2017 Salesforce not included in Forrester Digital Decisioning Platform Wave. learn more https://reprints.forrester.com/#/assets/2/54/RES141571/reports
Salesforce is not included in Case Management Wave 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 8 Salesforce is not included in the Forrester Case Management Wave. How good really is their case management? Pega Customer Service clients benefit from industry-leading Case Management. Learn more https://www1.pega.com/forrester- cloud-dcm-2018
Salesforce not in Gartner Business Process Management MQ 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 9 Salesforce is not included in the Gartner Business Process Management MQ. Pega Customer Service clients benefit from industry-leading Digital Process Automation. Learn more https://www1.pega.com/gartner- ibpms-2017
30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 10
≒a common data model and single platform Pega Infinity platform is a visionary or leader in seven Gartner MQs for customer service, marketing, sales force automation, lead management, mobile development, Low- code platforms, and BPM. Buy One, Get Seven! Future Proof Pega Infinity Platform 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 11
Learn More! 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 12 Read the report with our compliments! https://pe.ga/2zhOKHA
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November 2018 Analyst Summary Report

  • 1. 息 2018 Pegasystems Inc. CONFIDENTIAL What are Industry Analysts Saying about Pega? 30 November 2018 | Pegasystems
  • 2. 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 2
  • 3. Gartner says Pega has #1 Product for Customer Service 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 3 GLOBAL COMPLEX PROCESSESB2B/B2B2C ENGAGEMENT
  • 4. Pega is #1 in three of the four Gartner use cases 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 4
  • 5. Pega Beats or Meets Salesforce in Everything Except Social Media 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 5
  • 6. Pega Beats or Meets Salesforce in Everything Except Social Media 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 6 And CRM buyers rank Integration and workflow as higher priorities than social media for customer engagement center productivity
  • 7. Other analyst firms rank Pega higher for Real-Time and Predictive 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 7 Pega better than Salesforce in Forrester Real-Time Interaction Management, learn more https://www1.pega.com/forrester-rtim- 2017 Salesforce not included in Forrester Digital Decisioning Platform Wave. learn more https://reprints.forrester.com/#/assets/2/54/RES141571/reports
  • 8. Salesforce is not included in Case Management Wave 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 8 Salesforce is not included in the Forrester Case Management Wave. How good really is their case management? Pega Customer Service clients benefit from industry-leading Case Management. Learn more https://www1.pega.com/forrester- cloud-dcm-2018
  • 9. Salesforce not in Gartner Business Process Management MQ 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 9 Salesforce is not included in the Gartner Business Process Management MQ. Pega Customer Service clients benefit from industry-leading Digital Process Automation. Learn more https://www1.pega.com/gartner- ibpms-2017
  • 10. 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 10
  • 11. ≒a common data model and single platform Pega Infinity platform is a visionary or leader in seven Gartner MQs for customer service, marketing, sales force automation, lead management, mobile development, Low- code platforms, and BPM. Buy One, Get Seven! Future Proof Pega Infinity Platform 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 11
  • 12. Learn More! 30 November 2018 Gartner 2018 Critical Capabilities Report for Customer Service 12 Read the report with our compliments! https://pe.ga/2zhOKHA