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Urban Services Planning
Jeslu Celine Jacob
Prime Ministers Research Fellow
City Future Lab
Department of Architecture and Regional Planning
IIT Kharagpur
Weekly Interactive sessions
Week 1
31-01-2024 1

Which of the following functional domain does the core service ‘Public health’ comes under?
a) Public Safety and Health Services
b) Public Works and Planning Services
c) Leisure Services
d) Support Services
Urban Services Planning – Module 1
PROBLEM 1
31-01-2024 2

a) Public Safety and Health Services
b) Public Works and Planning Services
c) Leisure Services
d) Support Services
Urban Services Planning – Sample questions – Module 1
PROBLEM 1
31-01-2024 3

PROBLEM 1
❑ Public Safety and Health Services
Police, fire, emergency management, emergency medical, animal control, public health
❑ Public Works and Planning Services
Planning and inspections, water treatment and distribution, wastewater and stormwater management,
street maintenance and construction, solid waste collection and disposal, and forestry;
❑ Leisure Services Parks and recreation, and libraries;
❑ Support Services Public equipment, public buildings, and public facilities.
Charles K. Coe (2009),
17 core services and four functional domains.
31-01-2024 4

PROBLEM 2
Which of the following services does not come under the public works and planning services domain
of urban services?
a. Solid Waste Disposal
b. Water treatment
c. Libraries and Parks
d. Street maintenance
31-01-2024 5

PROBLEM 2
Which of the following services does not come under the public works and planning services domain
of urban services?
a. Solid Waste Disposal
b. Water treatment
c. Libraries and Parks
d. Street maintenance
31-01-2024 6

PROBLEM 2
❑ Public Safety and Health Services
Police, fire, emergency management, emergency medical, animal control, public health
❑ Public Works and Planning Services
Planning and inspections, water treatment and distribution, wastewater and stormwater management,
street maintenance and construction, solid waste collection and disposal, and forestry;
❑ Leisure Services Parks and recreation, and libraries;
❑ Support Services Public equipment, public buildings, and public facilities.
Charles K. Coe (2009),
17 core services and four functional domains.
31-01-2024 7

PROBLEM 3
31-01-2024 8
Service Type Service
P. Line Service I. Fiscal zoning
Q. Quasi-line service II. Public Health
R. Meta service III. Zoning
Match the services types with the correct service and choose the correct answer:
a. P-II; Q-III; R-I
b. P-III; Q-I; R-II
c. P-II; Q-I; R-III
d. P-III; Q-II; R-I

PROBLEM 3
31-01-2024 9
Service Type Service
P. Line Service I. Fiscal zoning
Q. Quasi-line service II. Public Health
R. Meta service III. Zoning
Match the services types with the correct service and choose the correct answer:
a. P-II; Q-III; R-I
b. P-III; Q-I; R-II
c. P-II; Q-I; R-III
d. P-III; Q-II; R-I

Urban Services Planning – Module 1
31-01-2024 10

Which of the following service component comes under the ‘line services’ according to William C.
Baer (1985)?
a) Police
b) Fiscal Zoning
c) Rent Control
d) Tax rate
PROBLEM 4
31-01-2024 11

PROBLEM 4
Which of the following service component comes under the ‘line services’ according to William C.
Baer (1985)?
a) Police
b) Fiscal Zoning
c) Rent Control
d) Tax rate
31-01-2024 12

PROBLEM 4
31-01-2024 13

PROBLEM 5
Which of the following responsibilities does the 12th Schedule of the of 74th Constitutional
Amendment Act cover?
A. Vital statistics including registration of births and deaths
B. Regulation of land-use and construction of buildings
C. Slum improvement and up-gradation
D. Urban poverty alleviation
a) B, C, D
b) A, B, D
c) A, B, C
d) A, B, C and D
31-01-2024 14

PROBLEM 5
A. Vital statistics including registration of births and deaths
B. Regulation of land-use and construction of buildings
C. Slum improvement and up-gradation
D. Urban poverty alleviation
a) B, C, D
b) A, B, D
c) A, B, C
d) A, B, C and D
31-01-2024 15

PROBLEM 5
1. Urban planning including town planning
2. Roads and bridges
3. Regulation of land-use and construction of buildings
4. Slum improvement and up-gradation
5. Burials and burial grounds, cremation grounds and electric crematoriums
6. Cattle pounds; prevention of cruelty to animals
7. Regulation of slaughter houses and tanneries
8. Urban poverty alleviation
9. Planning for economic and social development
10. Promotion of cultural, educational and aesthetic aspects
11. Safeguarding the interests of weaker sections of society,
including the handicapped and mentally retarded
12. Vital statistics including registration of births and deaths
31-01-2024 16

PROBLEM 6
Identify the TRUE statements concerning Municipal Services Planning
A. Each municipal service is unique and planning strategies for these services varies:
B. Labour intensive services can be easily modified and adjusted with change in demand and
delivery standards
C. Capital Intensive services are usually repetitive
D. Distribution pattern for Capital Intensive services can be dependent on Feedback and responses
by the service recipients
a) A and B
b) B and C
c) C and D
d) A, B, C and D
31-01-2024 17

PROBLEM 6
Identify the TRUE statements concerning Municipal Services Planning
A. Each municipal service is unique and planning strategies for these services varies:
B. Labour intensive services can be easily modified and adjusted with change in demand and
delivery standards
C. Capital Intensive services are usually repetitive
D. Distribution pattern for Capital Intensive services can be dependent on Feedback and responses
by the service recipients
a) A and B
b) B and C
c) C and D
d) A, B, C and D
31-01-2024 18

PROBLEM 7
31-01-2024 19
Planning approach Description
P. Inclusive Planning
I. Special emphasis on women, elderly and disabled
persons
Q. Participatory Planning II. Enhances service delivery and accountability
R. Integrated infrastructure and
services planning
III. Ensures incorporation of people’s attitudes and
perceptions
Match the types of planning approaches with the most appropriate feature in the description column and choose the correct answer:
a. P-II; Q-III; R-I
b. P-II; Q-I; R-III
c. P-I; Q-III; R-II
d. P-III; Q-II; R-I

PROBLEM 7
31-01-2024 20
Planning approach Description
P. Inclusive Planning
I. Special emphasis on women, elderly and disabled
persons
Q. Participatory Planning II. Enhances service delivery and accountability
R. Integrated infrastructure and
services planning
III. Ensures incorporation of people’s attitudes and
perceptions
Match the types of planning approaches with the most appropriate feature in the description column and choose the correct answer:
a. P-II; Q-III; R-I
b. P-II; Q-I; R-III
c. P-I; Q-III; R-II
d. P-III; Q-II; R-I

PROBLEM 7
Each municipal service is unique and planning strategies for these services varies:
• Nature of service (Is It capital intensive or labor intensive?)
• Technology used (Is the technology suitable for the local context?)
• Distribution pattern (Equity or improvement of tax base?)
• Target population (Service for specific area or specific population sub-group?)
• Financial aspects (Source, acceptance and sustainability)
31-01-2024 21

PROBLEM 7
Routine operations
Usually repetitive
Easily modified and adjusted with change in demand and delivery standards
(e.g, Solid waste collection services except for capital equipment such as vehicles,
Infrastructure inspection services, Police patrol schedule and routes but not vehicles,
Street cleaning services)
Distribution pattern(LI):
Periodic re-evaluation by decision makers
Feedback and responses by the service recipients
Reflects the current trend
Labor intensive services(LI):
Capital intensive services(CI): Non-reversible one-time decisions
Requires financing and payment plans
Long term decisions which needs to be adhered to even after change
in management/administration
(e.g, Solid waste incineration plant, Police station etc.)
Distribution pattern(CI):
Depends on location, life and type of facility
Detail analysis of demographic, migration and
gentrification trends
Past experiences with similar projects and
technology
31-01-2024 22

Identify the TRUE statements concerning Capital Intensive project characteristics
A. Operating budget covers the expenses associated with maintenance operations
B. CI location choice depends on the population and the land availability
C. Capital Budget covers expenses associated with recurring activities
D. CI location choice does not influence residential location choice
a) A and B
b) B and C
c) C and D
d) A, B, C and D
PROBLEM 8
31-01-2024 23

Identify the TRUE statements concerning Capital Intensive project characteristics
A. Operating budget covers the expenses associated with maintenance operations
B. CI location choice depends on the population and the land availability
C. Capital Budget covers expenses associated with recurring activities
D. CI location choice does not influence residential location choice
a) A and B
b) B and C
c) C and D
d) A, B, C and D
PROBLEM 8
31-01-2024 24

Operating budget: Recurrent activities (wages, operation and maintenance operations, routine activities)
Capital budget: Building public facilities and infrastructure
CI Location choice: As per population
Technical criteria
Local context and
Land availability & Urban structure
CI location choice influences residential location choice and urban structure.
PROBLEM 8
31-01-2024 25

Operating budget: Recurrent activities (wages, operation and maintenance operations, routine activities)
Capital budget: Building public facilities and infrastructure
CI Location choice: As per population
Technical criteria
Local context and
Land availability & Urban structure
CI location choice influences residential location choice and urban structure.
PROBLEM 8
31-01-2024 26

Match the following
PROBLEM 9
Participatory Planning approach strategies Description
Community Design Charrette:
Groups of citizens/stakeholders discuss on various aspects about
a project/plan including their concerns which is recorded and
analyzed to get inputs.
Advisory Committees:
Physical models for visualization and understanding impacts.
Actual real transformations for experiencing change.
Demonstrations and Transformations:
Knowledgeable and experienced members guide the planning
process
Focus Groups:
Multiple‐day interactive meetings/workshops and Site visits.
31-01-2024 27

Match the following
PROBLEM 9
Participatory Planning approach strategies Description
Community Design Charrette:
Groups of citizens/stakeholders discuss on various aspects about
a project/plan
including their concerns which is recorded and analyzed to get
inputs.
Advisory Committees:
Physical models for visualization and understanding impacts.
Actual real transformations for experiencing change.
Demonstrations and Transformations:
Knowledgeable and experienced members guide the planning
process
Focus Groups:
Multiple‐day interactive meetings/workshops and Site visits.
31-01-2024 28

PROBLEM 10
Identify the TRUE statements concerning different planning approaches
A. Bottom up approaches are more inclusive in nature
B. Top down approaches are more inclusive in nature
C. Feedback from citizens and their representatives helps in participatory planning
D. Integration of infrastructure and services enhances service delivery
a) A, C, and D
b) B and C
c) C and D
d) B, C and D
31-01-2024 29

PROBLEM 10
Identify the TRUE statements concerning different planning approaches
A. Bottom up approaches are more inclusive in nature
B. Top down approaches are more inclusive in nature
C. Feedback from citizens and their representatives helps in participatory planning
D. Integration of infrastructure and services enhances service delivery
a) A, C, and D
b) B and C
c) C and D
d) B, C and D
31-01-2024 30

Which of the following functions are covered under the Model municipal law (2003) by GOI
A. Core functions (water supply, drainage and sewerage, solid waste management, roads)
B. Taxation, user charges, fees and fines, development charge, advertisement, other taxes and tolls
C. Accounting, budgetary functions
a) A, B, and C
b) B and C
c) A and C
PROBLEM 11
31-01-2024 31

Which of the following functions are covered under the Model municipal law (2003) by GOI
A. Core functions (water supply, drainage and sewerage, solid waste management, roads)
B. Taxation, user charges, fees and fines, development charge, advertisement, other taxes and tolls.
C. Accounting, budgetary functions
a) A, B, and C
b) B and C
c) A and C
PROBLEM 11
31-01-2024 32

PROBLEM 12
❑ Constitution of the Municipal Area, Wards and Ward Committees.
❑ Recruitment of staff
❑ Core functions (water supply, drainage and sewerage, solid waste management, roads)
❑ Implementation of recommendations of State Finance Commission.
❑ Accounting, budgetary functions
❑ Assets and liabilities & inventory of properties (Helps in framing debt policy and borrowing limits)
❑ Taxation, user charges, fees and fines, development charge, advertisement, other taxes and tolls.
❑ Private sector and NGO participation(construction, financing, service delivery
including billing and collection)
❑ State Municipal Regulatory Commission (user charges & service standards, private sector participation)
❑ Agenda for urban environment management.
❑ Representation in District and Metropolitan Planning Committees.
❑ Municipal Licenses
31-01-2024 33

PROBLEM 13
31-01-2024 34
Type of Plans Plan period
P. Perspective Plan I. 20 – 30 years
Q. Master Plan II. 1 year
R. Annual Plan III. 5 – 20 years
S. Local Area Plan IV. 20 years
Match the type of plans with the most appropriate plan periods and choose the correct answer:
a. P-I; Q-III; R-II; S-IV
b. P-I; Q-IV; R-II; S-III
c. P-IV; Q-III; R-II; S-I
d. P-IV; Q-I; R-II; S-III

PROBLEM 13
31-01-2024 35
Type of Plans Plan period
P. Perspective Plan I. 20 – 30 years
Q. Master Plan II. 1 year
R. Annual Plan III. 5 – 20 years
S. Local Area Plan IV. 20 years
Match the type of plans with the most appropriate plan periods and choose the correct answer:
a. P-I; Q-III; R-II; S-IV
b. P-I; Q-IV; R-II; S-III
c. P-IV; Q-III; R-II; S-I
d. P-IV; Q-I; R-II; S-III

City Sanitation plan is and example of
a) Perspective plan
b) Development plan
c) Local area plan
d) Special Purpose plan
PROBLEM 14
31-01-2024 36

City Sanitation plan is and example of
a) Perspective plan
b) Development plan
c) Local area plan
d) Special Purpose plan
PROBLEM 14
31-01-2024 37

Match the following
PROBLEM 15
Member of the core team handling SWM Roles
A. Commissioner/CEO: 1. Revenue and expenditure
B. SWM department Head:
2. Baseline and Gap Analysis, Coordination with different
departments and stakeholders, Alternative options
C. Accounts department Head: 3. Plan preparation and implementation
31-01-2024 38

Match the following
PROBLEM 15
Member of the core team handling
SWM
Roles
A. Commissioner/CEO: 1. Revenue and expenditure
B. SWM department Head:
2. Baseline and Gap Analysis, Coordination with different
departments and stakeholders, Alternative options
C. Accounts department Head: 3. Plan preparation and implementation
31-01-2024 39

PROBLEM 15
31-01-2024 40

PROBLEM 16
31-01-2024 41

PROBLEM 16
31-01-2024 42

PROBLEM 16
❑ Divestitures (Infrastructure assets are sold to private investors)
❑ Concessions (Private operator is responsible for both operation and investment)
❑ Leases-affermages (Private operator operates the publicly owned system, collects revenues and
shares with the public authority which is responsible for investment)
❑ Management contracts (Publicly owned utility is managed by private operator)
❑ Mixed-ownership companies (Private investor: minority share, operates it, shares financial gains)
❑ Build, operate, and transfer projects(BOT), Turnkey Projects
31-01-2024 43

______________ is the charge imposed on project beneficiaries
a) Development charge
b) Betterment charge
c) Service charge
PROBLEM 17
31-01-2024 44

______________ is the charge imposed on project beneficiaries
a) Development charge
b) Betterment charge
c) Service charge
PROBLEM 17
31-01-2024 45

PROBLEM 17
Municipal Taxes, Charges and Fees
Development Charges: Cost of new service and infrastructure
Betterment charges: Imposed on project beneficiaries
Service charges:
▪ Water‐supply, drainage and sewerage
▪ Solid Waste Management
▪ Parking
▪ Stacking of materials or rubbish
31-01-2024 46

______________ supports economically unattractive projects
a) Banking institutions
b) Bi‐lateral & Multi‐lateral development agencies
PROBLEM 18
31-01-2024 47

______________ supports economically unattractive projects
a) Banking institutions
b) Bi‐lateral & Multi‐lateral development agencies
PROBLEM 18
31-01-2024 48

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