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Rakshitha Nayak

The document discusses perception and its subjective nature. It presents a case study where the plant manager (Murthy) is tasked with evaluating space utilization. At a committee meeting, the office and production managers perceive space constraints differently. The office manager feels the plant has extra space while the production manager argues his department needs more room. Murthy realizes perceptions differ and decides to gather objective layout statistics to inform further discussion.

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PERCEPTION ABOUT SPACE UTILISATION
Meaning of perception: Perceptions vary from person to person. Different people perceive different things about the same situation. But more than that, we assign different meanings to what we perceive. And the meanings might change for a certain person. One might change one's perspective or simply make things mean something else I call it a Frog and you call it a horse.
NATURE OF PERCEPTION: 1) PERCEPTION IS THE INTELLECTUAL PROCESS THROUGH WHICH A PERSON SELECTS THE DATA FROM THE ENVIRONMENT, ORGANISES IT, AND OBTAINS MEANING FROM IT. 2) PERCEPTION IS A BASIC COGNITIVE OR PSYCHOLOGICAL PROCESS. THE MANNER IN WHICH A PERSON PERCEIVES THE ENVIRONMENT AFFECTS HIS BEHAVIOUR. THUS, PEOPLES ACTIONS, EMOTIONS, THOUGHTS, OR FEELINGS ARE TRIGGERED BY THE PERCEPTION OF THEIR SOURROUNDINGS. 3) PERCEPTION IS A SUBJECTIVE PROCESS AND DIFFERENT PEOPLE MAY PERCEIVE THE SAME ENVIRONMENTAL EVENT DIFFERENTLY BASED ON WHAT PARTICULAR ASPECTS OF THE SITUATION THEY CHOOSE TO ABSORB, HOW THEY ORGANISE THIS INFORMATION, AND THE MANNER IN WHICH THEY INTERPRET IT TO OBTAIN THE UNDERSTANDING OF THE SITUATION.
CASE STUDY KRISHNAMURTHY, PLANT MANAGER OF FRAME MANUFACTURING COMPANY, IS THE CHAIRPERSON OF THE AD HOC COMMITTEE FOR SPACE UTILISATION. THE COMMITTEE IS MADE UP OF VARIOUS DEPARTMENTAL HEADS OF THE COMPANY. THE GENERAL MANAGER OF THE COMPANY HAS GIVEN MURTHY THE RESPONSIBILTY FOR SEEING WHETHER THE VARIOUS OFFICE, OPERATIONS AND WAREHOUSE FACILITIES OF THE COMPANY ARE BEING OPTIMALLY UTILISED. THE COMPANY IS BESET BY RISING COSTS AND THE NEED FOR MORE SPACE.HOWEVER, BEFORE OKAYING AN EXPENSIVE ADDITION TO THE PLANT,THE GENERAL MANAGER WANTS TO BE SURE THAT THE CURRENTLY AVAILABLE SPACE IS BEING UTILISED PROPERLY.
MURTHY OPENED UP THE FIRST COMMITTEE MEETING BY REITERATING THE CHARGE OF THE COMMITTEE. THEN MURTHY ASKED THE MEMBERS IF THEY HAD ANY INITIAL OBSERVATIONS TO MAKE. THE FIRST TO SPEAK WAS THE OFFICE MANAGER. HE STATED WELL I KNOW WE ARE USING EVERY POSSIBLE INCH OF ROOM THAT WE HAVE AVAILABLE TO US.BUT WHEN I WALK OUT INTO THE PLANT I SEE A LOT OF OPEN SPACES. WE HAVE PEOPLE PILED ON TOP OF ONE ANOTHER, BUT OUT IN THE PLANT THERE SEEMS TO BE PLENTY OF ROOM. THE PRODUCTION MANAGER QUICKLY REPLIED, WE DO NOT HAVE A LOT OF SPACE. YOU OFFICE PEOPLE HAVE THE LUXURY FACILITIES. MY SUPERVISORS DONT EVEN HAVE ROOM FOR A DESK AND A FILE CABINET. I HAVE REPEATEDLY TOLD THE PLANT MANAGER WE NEED MORE SPACE. AFTER ALL, OUR OPERATION DETERMINES WHETHER THIS PLANT SUCCEEDS OR FAILS, NOT LIKE YOU PEOPLE IN THE FRONT OFFICE PUSHING PAPER AROUND. MURTHY INTERRUPTED AT THIS POINT AND SAID, OBVIOUSLY WE HAVE DIFFERENT INTERPRETATIONS OF THE SPACE UTILISATION AROUND HERE.BEFORE FURTHER DISCUSSION I THINK IT WOULD BE BEST IF WE HAVE SOME OBJECTIVE FACTS TO WORK WITH. I AM GOING TO ASK THE INDUSTRIAL ENGINEER TO PROVIDE US WITH SOME STATISTICS ON PLANT AND OFFICE LAYOTS BEFORE OUR NEXT MEETING. TODAYS MEETING IS ADJOURNED.
QUESTIONS: WHAT PERCEPTUAL PRINCIPLES ARE EVIDENT IN THIS CASE ? WHAT CONCEPT WAS BROUGHT OUT WHEN THE PRODUCTION MANAGER LABELLED THE OFFICE PERSONNEL A BUNCH OF PAPER PUSHERS ? DO YOU THINK THAT MURTHYS APPROACH TO GETTING OBJECTIVE FACTS FROM STATISTICS ON PLANT AND OFFICE LAYOUT WILL AFFECT THE PERCEPTIONS OF THE OFFICE AND PRODUCTION MANAGERS ? IF YOU WERE IN MURTHYS POSITION, HOW WOULD YOU HAVE HANDLED THE SITUATION ?
Rakshitha V Nayak

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  • 3. Meaning of perception: Perceptions vary from person to person. Different people perceive different things about the same situation. But more than that, we assign different meanings to what we perceive. And the meanings might change for a certain person. One might change one's perspective or simply make things mean something else I call it a Frog and you call it a horse.
  • 4. NATURE OF PERCEPTION: 1) PERCEPTION IS THE INTELLECTUAL PROCESS THROUGH WHICH A PERSON SELECTS THE DATA FROM THE ENVIRONMENT, ORGANISES IT, AND OBTAINS MEANING FROM IT. 2) PERCEPTION IS A BASIC COGNITIVE OR PSYCHOLOGICAL PROCESS. THE MANNER IN WHICH A PERSON PERCEIVES THE ENVIRONMENT AFFECTS HIS BEHAVIOUR. THUS, PEOPLES ACTIONS, EMOTIONS, THOUGHTS, OR FEELINGS ARE TRIGGERED BY THE PERCEPTION OF THEIR SOURROUNDINGS. 3) PERCEPTION IS A SUBJECTIVE PROCESS AND DIFFERENT PEOPLE MAY PERCEIVE THE SAME ENVIRONMENTAL EVENT DIFFERENTLY BASED ON WHAT PARTICULAR ASPECTS OF THE SITUATION THEY CHOOSE TO ABSORB, HOW THEY ORGANISE THIS INFORMATION, AND THE MANNER IN WHICH THEY INTERPRET IT TO OBTAIN THE UNDERSTANDING OF THE SITUATION.
  • 5. CASE STUDY KRISHNAMURTHY, PLANT MANAGER OF FRAME MANUFACTURING COMPANY, IS THE CHAIRPERSON OF THE AD HOC COMMITTEE FOR SPACE UTILISATION. THE COMMITTEE IS MADE UP OF VARIOUS DEPARTMENTAL HEADS OF THE COMPANY. THE GENERAL MANAGER OF THE COMPANY HAS GIVEN MURTHY THE RESPONSIBILTY FOR SEEING WHETHER THE VARIOUS OFFICE, OPERATIONS AND WAREHOUSE FACILITIES OF THE COMPANY ARE BEING OPTIMALLY UTILISED. THE COMPANY IS BESET BY RISING COSTS AND THE NEED FOR MORE SPACE.HOWEVER, BEFORE OKAYING AN EXPENSIVE ADDITION TO THE PLANT,THE GENERAL MANAGER WANTS TO BE SURE THAT THE CURRENTLY AVAILABLE SPACE IS BEING UTILISED PROPERLY.
  • 6. MURTHY OPENED UP THE FIRST COMMITTEE MEETING BY REITERATING THE CHARGE OF THE COMMITTEE. THEN MURTHY ASKED THE MEMBERS IF THEY HAD ANY INITIAL OBSERVATIONS TO MAKE. THE FIRST TO SPEAK WAS THE OFFICE MANAGER. HE STATED WELL I KNOW WE ARE USING EVERY POSSIBLE INCH OF ROOM THAT WE HAVE AVAILABLE TO US.BUT WHEN I WALK OUT INTO THE PLANT I SEE A LOT OF OPEN SPACES. WE HAVE PEOPLE PILED ON TOP OF ONE ANOTHER, BUT OUT IN THE PLANT THERE SEEMS TO BE PLENTY OF ROOM. THE PRODUCTION MANAGER QUICKLY REPLIED, WE DO NOT HAVE A LOT OF SPACE. YOU OFFICE PEOPLE HAVE THE LUXURY FACILITIES. MY SUPERVISORS DONT EVEN HAVE ROOM FOR A DESK AND A FILE CABINET. I HAVE REPEATEDLY TOLD THE PLANT MANAGER WE NEED MORE SPACE. AFTER ALL, OUR OPERATION DETERMINES WHETHER THIS PLANT SUCCEEDS OR FAILS, NOT LIKE YOU PEOPLE IN THE FRONT OFFICE PUSHING PAPER AROUND. MURTHY INTERRUPTED AT THIS POINT AND SAID, OBVIOUSLY WE HAVE DIFFERENT INTERPRETATIONS OF THE SPACE UTILISATION AROUND HERE.BEFORE FURTHER DISCUSSION I THINK IT WOULD BE BEST IF WE HAVE SOME OBJECTIVE FACTS TO WORK WITH. I AM GOING TO ASK THE INDUSTRIAL ENGINEER TO PROVIDE US WITH SOME STATISTICS ON PLANT AND OFFICE LAYOTS BEFORE OUR NEXT MEETING. TODAYS MEETING IS ADJOURNED.
  • 7. QUESTIONS: WHAT PERCEPTUAL PRINCIPLES ARE EVIDENT IN THIS CASE ? WHAT CONCEPT WAS BROUGHT OUT WHEN THE PRODUCTION MANAGER LABELLED THE OFFICE PERSONNEL A BUNCH OF PAPER PUSHERS ? DO YOU THINK THAT MURTHYS APPROACH TO GETTING OBJECTIVE FACTS FROM STATISTICS ON PLANT AND OFFICE LAYOUT WILL AFFECT THE PERCEPTIONS OF THE OFFICE AND PRODUCTION MANAGERS ? IF YOU WERE IN MURTHYS POSITION, HOW WOULD YOU HAVE HANDLED THE SITUATION ?