OHara Lynn 4_15_16
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Lynn O'Hara has over 15 years of experience managing resources and projects for EMC Corporation. She has a proven track record of exceeding goals around resource utilization, customer satisfaction, and managing projects on tight deadlines. O'Hara leverages her technical skills and experience to collaborate across teams, drive innovation, and ensure efficient delivery of IT solutions.
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- 1. LYNN B. O’HARA San Leandro, CA 94579 lynnohara@comcast.net 510.352.5069 www.linkedin.com/in/lynnohara FOCUSED AND HIGHLY-VERSATILE ADVISORY RESOURCE AND SKILLS MANAGER Find solutions for customer facing delivery resources in staffing infrastructure projects and introduce and adopt corporate change processes Leverage broad experience in program and delivery management and global EMC Infrastructure and IT for delivering stellar customer service and organizational outcomes. Procedurally driven, focusing on knowledge sharing and building cross-functional team networks. Areas of strength include: Training | SME of SAP Propel Multi-Resource Scheduling and CA Clarity PPM | ITIL Certification CSAT Goal Attainment | Business Utilization PROFESSIONAL EXPERIENCE EMC CORPORATION, Pleasanton, CA 2000 – 2015 Advisory Resource Manager 2005 – 2015 Searched, matched, negotiated, and scheduled internal resources to projects and maintained resource requests in centralized database. Researched and delivered technical updates on Enterprise Storage products to Demand Resource Managers. Oversaw matrix pool of delivery resources focused in 13 western states and Bangalore, India. • Collaborated with delivery teams, facilitating urgent resolution to sensitive and time dependent projects and maintaining high survey responses for Total Customer Experience (TCE). • Published resource documents in internal job reference library, providing overview of company products for on-boarding new team members and general review for existing employees. • Reduced company expenses by completing in-depth resource searches, identifying individuals close to customer site, negotiating flexible start dates, minimizing travel cost, and promoting remote login for product delivery. • Exceeded Management-By-Objective quarterly goals, for training new employees on executing resource management tasks, handling escalations, staffing resources efficiently, project coordination, and meeting product utilization targets. • Met and exceeded Service Level Agreement (SLA) above 80% by clearing backlog through matching and filling open requests. • Received special recognition for innovation and thought leadership in developing internal communication standards and guidelines for promoting effective information sharing between delivery teams. • Provided analysis, using Oracle Business Intelligence reports, on resource utilization and skills gap with impact to expenses on the divisions and published weekend work report for tracking trends. • Respected members of global team of project and resource managers, driving talent strategy for building culture, values, and inclusion within company.
- 2. LYNN B. O’HARA lynnohara@comcast.net PAGE TWO EMC CORPORATION (Continued) Technical Solutions Architect 2002 – 2005 Reviewed and tracked project requirements, using Microsoft Excel and Calendar software, for Clariion storage device and SAN switches (McData, Brocade, and Cisco) and formatted into standard design document. Collaborated with team members in Professional Services Divisions for project oversight. • Coordinated project activities of 36 resources in 13 Western States using Excel and create reports for management review of customer and location for implementation of hardware and software products. • Created custom design workbooks for Storage Area Networks (SAN) customer engagements, guiding installation configurations and confirming successful implementations. • Documented cancellation report, enabling divisional recovery of expenses associated with customer cancellations. Implementation Manager 2000 – 2002 Oversaw all Clariion projects in Western Region Customer Services Division, coordinated resource assignments, published weekly schedules, supported technical escalation, and reviewed customer readiness. • Directed work for team of 6 technical specialists covering California, Hawaii, and Alaska, facilitating storage device implementation and providing local support. • Met industry standards, reviewing device configuration and submitting to internal Change Control for final approval. ADDITIONAL RELATED EXPERIENCE STORAGE TECHNOLOGY CORPORATION, Louisville, CO (Acquired by Sun and recently Oracle) Technical Support Specialist, Systems, Western Region Delivery Solutions Support Engineer, Open Systems, Walnut Creek, CA Customer Service Field Manager, San Jose and Walnut Creek, CA Customer Service Engineer, Oakland, CA EDUCATION Master of Science (MS), Telecommunication Management, Golden Gate University, San Francisco, CA Bachelor of Arts (BA), Business Administration, Cum Laude, Holy Names University, Oakland, CA Certificate in Telecommunications Engineering, University of California, Berkeley, CA