One Page Summary - Yenny Valera V1 2016
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An ITIL Service Management expert with over 20 years of experience leading IT consulting projects across a diverse range of industries and geographies. The director has an MBA and is responsible for IT Service Management Consulting Services. Skilled in areas such as ITIL implementation, governance, continuous improvement, and change management and has worked extensively in countries throughout Latin America, Europe, Africa, and Asia.
One Page Summary - Yenny Valera V1 2016
- 1. 1 Hands on Consulting Director responsible for the IT Service Management Consulting Services. An ITIL Service Management certified and expert, with an MBA and more than 20 years of experience in IT projects with mining, telco and technology industries. Outstanding international career, working for leading companies throughout the world in geographies as diverse as Sweden, Argentina, Jamaica, Bangladesh, among others. Argentina Bahamas Bangladesh Brazil Chile Colombia Costa Rica Denmark El Salvador Spain Haiti UK Jamaica Mexico Nicaragua Panam叩 Peru Puerto Rico Dominican Republic South Africa Sweden Swiss Venezuela Mininig Cement Technology Yenny Valera, Electronic Engineer, MBA, ITIL速 Expertise: Different IT Projects Implementation and Operations within the following countries: Expertise: ITIL Design, Implementation & Operation. IT Governance /IT Strategic Planning. IT Continuous Service Improvement. Program and Portfolio Management. Business Process Management. Demerger and Acquisitions Process. IT & HR Change Management. Executive Reportability and Presentation. Dashboard/KPI generation. International and multicultural expertise. Remote work/team Management. Skills: Hands on professional Communicates effectively Understands customer needs. Team Lead/Delegates