This document discusses online banking, including its definition, types of online banking services, how to use online banking, and security concerns. It notes that online banking allows customers to conduct financial transactions through a secure website and describes basic and fully transactional online banking services. Examples are given of checking account balances, transferring funds, and paying bills online. Security controls and the risks of online banking fraud are also mentioned.
2. Definition"Online Banking" or "Internet Banking" is a term used for performing transactions, payments etc. over the Internet.
3. Online banking or Internet banking allows customers to conduct financial transactions on a secure website operated by their retail or virtualbank, credit union or building society. (Wikipedia)Types of online BankingBasic Level Services. Information About products and services.Simple Transactional Website. Submit Application, Instruction but don't offer Fund based Transaction.Fully Transactional Website. Transfer Funds, Payment of different bills, Subscribing to other products and sale and purchase of securities.
8. Is online banking really popular?Data from payments association Apacs show 21 million people used online banking last year, compared with 3.5 million early adopters in 2000.
9. According to Alexa, the list of 100 most popular websites in India has 4 websites that are of top most banks in India.
13. www.citibank.co.in - Rank 100, Citi BankProducts and ServicesElectronic Fund transferIn Electronic fund transfer mostly we use ATM and Banks website.Personal Computer bankingAccount summary, Request cheque books, Payment of Utility billsPhone BankingBy using phone you can make payments.Person to person paymentIt also known as email money transfer.
17. 96% of banks with assets over $300 million reported that they had a Website, compared to only 51 percent of banks with assets under $100 million.Why online banking?For the bank:
26. Are now cutting cost in our areas of the bank.Activity diagram: Overall online pursuits
27. Online Banking FraudsWhile online banking has been around for many years, but no cases of fraud have been reported until recently. Since the beginning of the year 2009, reports of fraud cases nearly explode. Security ControlsAppropriate authorization privileges and authentication measure.
39. FeedbackWebsite StructureEase of useThe communication has to be enable with the customer through use of text, graphics and animation.Customers confidence How customer feel while visiting your website?Relationship servicesBuilding relation ship services by offering extra services and information