Ooace Resume
- 1. Mohammed Ooace P.O. Box - 6316 Abu Dhabi, U.A.E. Mobile: 050-8175819 Email : m_ooace@yahoo.com CAREER OBJECTIVE Capable and career oriented individual, with a penchant for hard work and dedication, I intend to succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and opportunity for self-development and help me achieve personal as well as organization goals. WORK EXPERIENCES First Gulf Bank Abu Dhabi, UAE March 2005 to Date RISK MANAGEMENT UNIT BUSINESS CONTINUITY MANAGEMENT JULY-2009 TO PRESENT 揃 Assisted in preparation and annual review of business continuity management policies including BIA Executive Summary Report, Emergency Response Plan & Bank Wide Business Continuity Master Plan. 揃 Responsible for maintaining updated Business impact analysis (BIA) and business continuity plans (BCP) for all business functions 揃 Assisted in all aspects of preparation for various certifications & periodic audits for Business Continuity Management process at FGB 揃 Assisted in conducting BCP related remote testing, simulation testing of hot seats at DR site as well as IT related functional/Live DR testing and to close all issues raised by users during simulation testing 揃 Responsible for conducting Fire Evacuation Drills across all FGB Locations and to close all lapses identified in evacuation drill gap report 揃 Assisted in conducting fire & first aid trainings to all new building & floor wardens 揃 Assisted in preparation of monthly report to senior management for operational risk OPERATIONAL RISK 揃 Team member for pan bank implementation of Operational Risk Analyzer (ORA) application to capture the Business Units self assessment of Key Risk Indicator (KRI) and Operational loss incident management
- 2. 揃 Managed ORA system wherein performed activities such as system administrator role, addition of new KRIs, report generation, managing ORA call/help desk etc 揃 Responsible for daily monitoring of teller cash shortages with branches & cross checking with ORA system & Monthly reconciliation of Operational Losses booked in ORA & cross checking with FINCON OGL accounts 揃 Periodically reviewed & reported to senior management the outcome of internal accounts proofing and verification exercise & Nostro / Intercompany reconciliation statement 揃 Quarterly reconciliation of Operating Loss Accounts with FINCON OGL accounts for the Losses Booked in ORA and report to Senior Management 揃 Assisted in preparation of monthly report to senior management for operational risk 揃 Assisted in review of SOPs & Vetting of documents from operational risk perspective 揃 Coordinated periodic surprise spot check reviews for retail branches CREDIT CARD OPERATIONS DEPT MARCH-2005 TO JULY-2009 APPLICATION PROCESSING 揃 Responsible for processing of all new credit card applications approved from Retail Credit 揃 Responsible for safe custody of customer records 揃 Custodian of security cheques for Credit Card Holders 揃 Reconciliation and control of cards issued daily and processing of the card file and photo file 揃 Responsible for cardholder static data changes and financial transactions processing 揃 Preparation of MIS 揃 Responsible for the Rewards Redemption activities from initiation of request till delivery to the customer. 揃 Ensure Processing of Balance Transfer & Quick Cash requests & maintenance activities. MAINTENANCE UNIT 揃 Responsible for processing of Standing Instruction Requests 揃 Verification and Processing of Wealth Management Requests. 揃 Handling of Cardholder Static data amendments and Financial transactions including Reversals. 揃 Conversion of transactions to Easy Buys Plans (Installment Payment Plan) 揃 Processing of Write Off requests from Collections. 揃 Processing of Oman Insurance Claims. 揃 Processig of Legal Fees to be charged. 揃 Processing, Checking and Supervision of Blocking of cards. 揃 Processing of Customer Relationship Management Requests for Billing Cycle Change, Managers Cheque Requests, Balance Transfer and Quick Cash Requests, Closures Requests and Replacement Requests. 揃 Handling of requests from Retail Service Unit for Finance and Non Finance of Fee Reversals and Permanent Block.
- 3. 揃 Handling of queries from Retail Credit, Central Operations, Collections, Business Development Unit and Call Centre. 揃 Checking of Financial Transactions. 揃 Processing of Limit Increase & Decrease of Card Holders (Requests from CRM, Customer Request & CPP) 揃 Printing & sending out letters to customers for card holders where limit is decreased for CPP. 揃 MIS Larsen & Toubro Ltd Fujairah, Abu Dhabi & Al Ain UAE March 2003 January 2005 Planning Assistant 揃 Responsible for preparing daily site reports, weekly & monthly progress reports. 揃 Coordinating with Government bodies & Clients for approvals. 揃 Complete maintenance of correspondence & logistics support. 揃 Monitoring proper distribution of documentation. Motivate Marketing & Trading LLC Muscat, Sultanate of Oman October 2001 to August 2002 Marketing Executive 揃 Responsible for educational software and literature marketing. 揃 Demonstrations in Educational Institutions, Installation & individual customer sites. 揃 Reporting point to point sales, sales forecast. 揃 Attending conferences & meeting called by management relating to market survey, sales strategies & promotions 揃 Covering complete Middle East. EDUCATIONAL QUALIFICATION 揃 Pre University (Commerce) PROFESSIONAL CERTIFICATIONS 揃 Diploma in Computer Hardware KNOWLEDGE OF COMPUTERS Core banking related modules, interfaces and software expertise
- 4. 揃 Oracle based CRM 揃 Polaris Loan Origination System 揃 Oracle FGB apple 揃 Omnidocs 揃 Info fort: info keeper 揃 Alliance SWIFT 揃 Temenos Globus 揃 Vision plus Maintenance Level 揃 MS Office (Word, Excel, Access, Outlook) KEY STRENGTH 揃 Highly organized, result oriented. 揃 Ability to handle multiple tasks. 揃 Interact effectively with customers & management 揃 Enterprising with the ability to take initiative PERSONAL DATA Date of Birth : June 30, 1975 Religion : Islam Nationality : Indian Civil Status : Married Dialect Spoken : English, Urdu, & Hindi Passport Number : H5877070 Visa Status : Residence