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Operational Efficiency - Good enough for less

Welcome & Introductions

 Lesley Loveday Guinness & Northern Counties

 Gordon Flack North Somerset Housing

 Sue Holloway Northgate Public Services

“Real know-how and
hands-on operational  Software, IT Services and
experience” Business Process
Outsourcing
 In every segment of the
Public Sector
 Group turnover over £650m
 10,000 staff, 48 major
offices
 Public Services focus for
40 years

Our company
at a glance

Our Customers
Across the UK, we work to
transform services, systems and
outcomes for:

 Over 95% of local authorities
 Every police force
 Over 100 Social Housing Providers
 Systems in every NHS hospital
through national programmes
 Half of all fire brigades and
ambulance trusts
 Several Central Government
departments
 Outcomes based risk and reward
contracts
“Making change work
for our customers”

Likely cuts & efficiencies

Efficiency Measure
(four ranked most likely) Health LG Police
Redesign of services 85% 71% 67%

Reduce back office/support staff 81% 71% 73%

Reduce management/senior staff 71% 59% -

Reduce lower priority services 60% 63% -

CIPFA public services – CFO survey 2010

Lesley Lovelady

Guinness & Northern Counties

Gordon Flack
North Somerset Housing

Questions
 Can you really deliver more for less or are we now in different times
where we will accept „good enough for less‟ and how can performance
management help us to identify „good enough‟?

 How can we learn from things that work really well?

 How are we honest and learn from what doesn‟t work?

 What are the challenges you face? What is stopping you? How can your
partners help?

Thank You

Sue Holloway
Northgate Information Solutions
07951 669470
sue.holloway@northgate-is.com

Welcome to Northgate Public Services

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Operational Efficiency - Good enough for less

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