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Oppotus - Malaysians on Malaysia 3Q2022

Oppotus
Oppotus

Key things you need to know on consumer confidence, media consumption, key behavioural, tech, e-wallet & esports trends in Malaysia. www.oppotus.com

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1 MALAYSIANS ON MALAYSIA ESSENTIAL INSIGHTS INTO CONSUMER CONFIDENCE, BEHAVIOURAL, TECH & E-WALLET TRENDS IN MALAYSIA 3Q 2022
2 OUR MYCI IS AT A HIGH SINCE COVID-19 WELCOME TO MALAYSIANS ON MALAYSIA Our Malaysians on Malaysia study is set to understand current trends and pulse of the Nation in the market. Since its inception in 2018, this study has consistently reported on insights and sentiments amongst Malaysians. The announcement on non-mandatory for mask wearing at selected indoor areas, coupled with further relaxations for international traveling, our MYCI hits an all-time high of 120-points since COVID-19 landed on our shores two years ago. As always, we continue to also cover interesting topics like tech trends, crypto insights and other key stats. If you like to dig deeper into the numbers, please do reach out to us at theteam@oppotus.com USAGE OF E-WALLET DIPPED After reaching a mass adoption level in the last 4 quarters, usage of e- wallet recorded a dip. Malaysians are now less cautious with using touchless these days, and there are many easy and convenient payment methods available for use too. MSIAN HAVE POSITIVE FINANCIAL SENTIMENTS As Malaysians seize to be back in the working world, consumers confidence with their future financial state rosed with the index hitting almost 140- points; Inline with the optimism, spend on major purchases index also rosed to an all-time high of 130-points MSIANS REMAIN SUBDUED TOWARDS THE ECONOMY Through our economy indices recorded an uptick, Malaysians remain skeptical about the future of our economy given the weakening of our ringgit, the increase of inflation rate and talks of Budget 2023 looming around (at time of data collection). All components of our MYCI showing signs of improvement suggesting that many have expectations of better things to come.
4 o With the recent announcement from the Malaysia government that wearing of mask is no longer mandatory in most indoor places, and further relaxation with regards to international travelling, our MYCI soars to a 120-point mark in 3Q2022 highest since the COVID-19 pandemic two years ago o At the same time, job opportunities continue to soar as Malaysia sees an all-time low unemployment rate at 3.7% since the pandemic o All these events have indeed uplift Malaysians optimism not only at an overall level but also across all MYCI components 100 MALAYSIA CONFIDENCE INDEX (MYCI) 118 109 111 110 125 117 126 101 106 109 106 114 92 109 93 106 108 120 2Q18 3Q 4Q 1Q19 2Q 3Q 4Q 1Q20 2Q 3Q 4Q 1Q21 2Q 3Q 4Q 1Q22 2Q 3Q Source: Oppotus 3Q2022
5 o After a year of hovering around 120+-points mark, Malaysians confidence level towards their future financial well-being rose to almost 140-points mark in 3Q2022 - as Malaysians seize to be back in the working environment (as unemployment rate continues to decline) o The optimism towards their future financial well-being also leads to Malaysians being more willing to spend on major purchases now as the index rose to an all-time high at 130- points since 2018 coupled with the recent Home fairs/expos which further drive intent o Inline with the hopeful-ness of Malaysians on their well-being, Malaysians are also confidence about the countrys current state of economy as the index rose to be above the 100-points mark o However, Malaysians remained skeptical on the future state of the countrys economy MALAYSIA CONFIDENCE INDEX (MYCI) COMPONENTS Current state of financial well-being 133 152 139 147 129 116 145 135 140 107 130134 143 131132 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Financial well-being next 12mths 136 149 155 143 153 145 145 141 147 132 147 120128129 138 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Good time for major purchases 90 99 93 111 73 95 96 98101 72 101 88 110 93 130 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 State of economy now vs. last year 91 109 98 114 63 80 69 83 87 71 79 58 77 100 108 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 State of economy next 12mths 98 119 100 116 87 92 91 84 99 77 86 63 72 88 90 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Source: Oppotus 3Q2022
6 CURRENT FINANCIAL WELL-BEING o Malaysians positive perceptions towards their current state of financial well-being remained unchanged in 3Q2020 Monthly Household Income Location Current state of financial well-being 133 152 139 147 129 116 145 135 140 107 130134 143 131 132 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 130 131 145 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 144 128 125 126 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
7 OUTLOOK ON FINANCIAL WELL-BEING NEXT 12 MONTHS o With Malaysians seize to be back in the working world, Malaysians are hopeful that their state of financial well-being will be much better of in the next 12 months more so among consumers in Klang Valley o The index rose to 138-points mark after having hovering around 120+-points mark for the entire year of 2021 Monthly Household Income Location Financial well-being next 12 months 136 149 155 143 153 145145141 147 132 147 120 128129 138 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 135 138 146 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 164 137 121 108 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
8 SPEND ON MAJOR PURCHASES o The optimism Malaysians have with their future financial well- being is reflected on their willingness to spend on major purchasers o The index is making its mark with an all-time high score at 130-points mark since 2018 o The recent Home expos around town further drive intention to make these major purchasers especially among the T20s Monthly Household Income Location Good time for major purchases 90 99 93 111 73 95 96 98 101 72 101 88 110 93 130 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 129 127 143 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 150 129 113 122 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
9 CURRENT STATE OF ECONOMY o Throughout the 2 years of COVID-19 period, Malaysians confidence towards state of the economy sees gradual improvement since 1Q2022 and the index now rose to be above 100-point mark in 3Q2022 o The recent announcement on the non-mandatory of mask wearing at some indoor areas coupled with the further lifting of international travel restrictions have somehow boosted Malaysians confidence that we are finally moving ahead of the pandemic Monthly Household Income Location State of economy now vs. last year 91 109 98 114 63 80 69 83 87 71 79 58 77 100 108 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 107 99 127 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 126 133 57 130 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
10 STATE OF ECONOMY NEXT 12 MONTHS o Despite the positive-ness towards the current state of the countrys economy, Malaysians, however, remain skeptical on the future of the economy in the next 12-months o With talks about budget looming around, during data collection period coupled with the weakening of the ringgit and increased inflation rate, may have left Malaysians feeling uncertain of what to expect when it comes to the economy side of things Monthly Household Income Location State of economy next 12 months 98 119 100 116 87 92 91 84 99 77 86 63 72 88 90 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 90 80 110 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 123 89 53 88 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
11 NOTABLE ACTIVITIES PAST 3 MONTHS Online Shopping, % Making online purchases from e-commerce sites (e.g. Shopee, Lazada) 39 36 35 31 49 48 46 53 57 60 56 37 45 36 32 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Making purchases from live streaming (e.g. FB live, etc.) 18 15 23 22 15 12 12 20 13 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Apply for banking products online (e.g. credit card, loans, etc.) 9 8 10 10 6 6 7 9 5 12 6 8 8 13 11 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Online Banking & Insurance, % Purchased insurance products online (e.g. car, fire, etc.) 14 10 10 13 4 16 10 10 12 14 14 9 16 12 10 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Online Gaming, % E-Wallet, % 18 17 22 22 16 10 22 16 14 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Play online games (ALL devices) Making payments through e-wallet (digital wallet) 15 22 27 38 63 49 60 56 67 54 66 67 68 66 55 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Wearables, % Used wearables (e.g. smart watch, smart shoes, health, etc.) 17 13 15 29 23 21 24 16 17 22 24 44 35 30 28 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Source: Oppotus 3Q2022
12 NOTABLE ACTIVITIES PAST 3 MONTHS (CONT.) International travel (outside Malaysia) Having a meal at convenience stores/petrol marts Travel, % 48 47 46 50 37 6 34 39 23 12 5 72 50 43 36 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 15 18 17 17 7 0 1 1 1 3 0 0 0 10 4 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Domestic travel (within Malaysia) Purchase meal takeaway from convenience stores/petrol marts Eating OOH, % 49 37 51 58 30 3Q21 4Q21 1Q22 2Q22 3Q22 26 22 38 25 31 20 30 30 40 40 24 24 19 27 27 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Food Delivery, % Order food directly from merchants food delivery app (e.g. McDonalds, KFC, etc.) Order food through third party food delivery app (e.g. Grab, foodpanda, etc.) 26 61 66 58 63 37 46 52 65 56 51 55 56 44 46 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 38 11 12 40 24 3Q21 4Q21 1Q22 2Q22 3Q22 Source: Oppotus 3Q2022
13 E-WALLET LANDSCAPE IN MALAYSIA 2017/8 2020 2019 JAN17 SEPT APR 2018 NOV DEC JAN18 MAR APR JULY AUG MAY JULY MAR JAN19 OCT DEC AUG EXIT JUN JAN20 DEC AUG NOV DEC JUN JAN21 2021 SEP EXIT OCT NOV DEC Source: Oppotus 3Q2022
14 15 22 27 38 62 49 60 56 67 54 66 67 68 66 55 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 E-WALLET USAGE Used e-wallet in last 3 months? (Yes, %) On average, how many e-wallets do you use? e-Penjana Campaign 31 Jul-30 Sep 2020 (RM50) Average monthly e-wallet spending (2Q22, %) e-Tunai Rakyat Campaign 15 Jan-14 Mar 2020 (RM30) 2.6 3.3 2.6 3.0 1.3 2.8 2.3 2.1 2.3 3.0 3.5 5.6 4.6 3.9 3.1 0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 403.51 298.86 151.13 172.29 259.98 244.59 100.00 200.00 300.00 400.00 500.00 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Source: Oppotus 3Q2022
15 PAYMENT METHOD ADOPTED FOR LAST 10 PHYSICAL TRANSACTIONS 36 28 20 13 3 0 20 40 60 3Q22 Source: Oppotus 3Q2022 Cash E-wallet Debit Card QRPay Credit Card %
16 15 12 11 9 7 0 20 40 60 80 100 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 E-WALLET USAGE BY BRAND % Top 5 e-wallets used 73 37 36 33 28 0 20 40 60 80 100 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Source: Oppotus 3Q2022
19 WHERE ARE E-WALLETS BEING USED? 63 54 44 36 29 28 25 24 14 6 5 4 3 0 20 40 60 80 100 2Q, 3Q, 4Q20, 1Q, 2Q, 3Q, 4Q21, 1Q22 2Q22 Transportation Groceries FnB CVS Food Delivery Bill Payments Mobile Reloads Petrol E-commerce Purchase Movie Tickets Hotels Gaming Flight Tickets Source: Oppotus 3Q2022 %
30 TECH TRENDS Source: Oppotus 3Q2022 9 45 49 61 64 53 60 78 74 70 70 65 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 12 64 70 68 65 60 59 74 77 72 72 70 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 13 76 74 74 67 62 57 81 93 72 81 76 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 8 51 52 60 56 53 52 68 61 70 62 66 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 5 45 49 60 51 48 64 76 63 73 68 61 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 12 62 66 74 73 72 67 84 78 86 81 78 0 25 50 75 100 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Cryptocurrency (e.g. Bitcoin, Ethereum, etc.) FinTech Esports Blockchain % 8 58 72 73 70 61 66 81 85 70 78 68 0 25 50 75 100 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Virtual Reality (VR) Artificial Intelligence (AI) Augmented Reality (AR) % Non-fungible token (NFT) 8 47 56 77 85 72 70 68 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22
31 OWN ANY CRYPTOCURRENCY? Source: Oppotus 3Q2022 35 28 22 30 23 26 14 39 38 31 33 41 39 20 34 25 37 0 10 20 30 40 50 60 3Q18 4Q18 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Yes, %
32 TYPES OF CRYPTOCURRENCY OWNED Source: Oppotus 3Q2022 14 11 11 9 8 8 6 6 5 4 0 10 20 30 40 50 Bitcoin Bitcoin Cash Ethereum Dash ENJ Dogecoin NEM 2Q20, 3Q, 4Q, 1Q21, 2Q, 3Q, 4Q, 1Q22, 2Q 3Q22 NEO Litecoin XRP %
34 TOP PLATFORMS & EXCHANGES USED TO TRADE CRYPTOCURRENCY Source: Oppotus 3Q2022 39 35 23 20 17 17 15 14 10 10 9 0 10 20 30 40 50 Local Bitcoin Bitpanda Kraken eToro Paybis Huobi Coinmama 3Q21, 4Q, 1Q22, 2Q 3Q22 Sinergy Luno MX Exchange Tokenize %
35 3 43 40 14 0 SOURCES FOR CRYPTOCURRENCY NEWS & UPDATES Source: Oppotus 3Q2022 WoM from friends Telegram groups Social media (e g Facebook, Instagram, etc ) WoM from family/relatives Online search (e g Google, Yahoo, etc ) YouTube Crypto news sites (e g CoinGecko, CoinDesk, etc ) Crypto exchange sites (e.g. Luno, etc.) Online reviews, blogs Clubhouse LinkedIn Reddit groups % 43 34 32 28 24 24 19 19 18 17 14 11 Sources for Cryptocurrency news and updates Frequency of read-up Cryptocurrency news % All the time Quite Often Sometimes Rarely Not at all
37 Copyright 息 Oppotus 2021 All rights, including copyright, in the content of Oppotus webpages and publications (including, but not limited to, Oppotus reports and blog posts) are owned and controlled by Oppotus. In accessing such content, you agree that you may only use the content for your own personal non-commercial use and that you will not use the content for any other purpose whatsoever without an appropriate license from, or the prior written permission of, Oppotus. Oppotus uses its reasonable endeavours to ensure the accuracy of all data in Oppotus webpages and publications at the time of publication. However, in accessing the content of Oppotus webpages and publications, you agree that you are responsible for your use of such data and Oppotus shall have no liability to you for any loss, damage, cost or expense whether direct, indirect consequential or otherwise, incurred by, or arising by reason of, your use of the data and whether caused by reason of any error, omission or misrepresentation in the data or otherwise. OPPOTUS RESEARCH GROUP SDN BHD Level 18 Equatorial Plaza, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia www.oppotus.com theteam@oppotus.com

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Oppotus - Malaysians on Malaysia 3Q2022

  • 1. 1 MALAYSIANS ON MALAYSIA ESSENTIAL INSIGHTS INTO CONSUMER CONFIDENCE, BEHAVIOURAL, TECH & E-WALLET TRENDS IN MALAYSIA 3Q 2022
  • 2. 2 OUR MYCI IS AT A HIGH SINCE COVID-19 WELCOME TO MALAYSIANS ON MALAYSIA Our Malaysians on Malaysia study is set to understand current trends and pulse of the Nation in the market. Since its inception in 2018, this study has consistently reported on insights and sentiments amongst Malaysians. The announcement on non-mandatory for mask wearing at selected indoor areas, coupled with further relaxations for international traveling, our MYCI hits an all-time high of 120-points since COVID-19 landed on our shores two years ago. As always, we continue to also cover interesting topics like tech trends, crypto insights and other key stats. If you like to dig deeper into the numbers, please do reach out to us at theteam@oppotus.com USAGE OF E-WALLET DIPPED After reaching a mass adoption level in the last 4 quarters, usage of e- wallet recorded a dip. Malaysians are now less cautious with using touchless these days, and there are many easy and convenient payment methods available for use too. MSIAN HAVE POSITIVE FINANCIAL SENTIMENTS As Malaysians seize to be back in the working world, consumers confidence with their future financial state rosed with the index hitting almost 140- points; Inline with the optimism, spend on major purchases index also rosed to an all-time high of 130-points MSIANS REMAIN SUBDUED TOWARDS THE ECONOMY Through our economy indices recorded an uptick, Malaysians remain skeptical about the future of our economy given the weakening of our ringgit, the increase of inflation rate and talks of Budget 2023 looming around (at time of data collection). All components of our MYCI showing signs of improvement suggesting that many have expectations of better things to come.
  • 3. 4 o With the recent announcement from the Malaysia government that wearing of mask is no longer mandatory in most indoor places, and further relaxation with regards to international travelling, our MYCI soars to a 120-point mark in 3Q2022 highest since the COVID-19 pandemic two years ago o At the same time, job opportunities continue to soar as Malaysia sees an all-time low unemployment rate at 3.7% since the pandemic o All these events have indeed uplift Malaysians optimism not only at an overall level but also across all MYCI components 100 MALAYSIA CONFIDENCE INDEX (MYCI) 118 109 111 110 125 117 126 101 106 109 106 114 92 109 93 106 108 120 2Q18 3Q 4Q 1Q19 2Q 3Q 4Q 1Q20 2Q 3Q 4Q 1Q21 2Q 3Q 4Q 1Q22 2Q 3Q Source: Oppotus 3Q2022
  • 4. 5 o After a year of hovering around 120+-points mark, Malaysians confidence level towards their future financial well-being rose to almost 140-points mark in 3Q2022 - as Malaysians seize to be back in the working environment (as unemployment rate continues to decline) o The optimism towards their future financial well-being also leads to Malaysians being more willing to spend on major purchases now as the index rose to an all-time high at 130- points since 2018 coupled with the recent Home fairs/expos which further drive intent o Inline with the hopeful-ness of Malaysians on their well-being, Malaysians are also confidence about the countrys current state of economy as the index rose to be above the 100-points mark o However, Malaysians remained skeptical on the future state of the countrys economy MALAYSIA CONFIDENCE INDEX (MYCI) COMPONENTS Current state of financial well-being 133 152 139 147 129 116 145 135 140 107 130134 143 131132 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Financial well-being next 12mths 136 149 155 143 153 145 145 141 147 132 147 120128129 138 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Good time for major purchases 90 99 93 111 73 95 96 98101 72 101 88 110 93 130 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 State of economy now vs. last year 91 109 98 114 63 80 69 83 87 71 79 58 77 100 108 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 State of economy next 12mths 98 119 100 116 87 92 91 84 99 77 86 63 72 88 90 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Source: Oppotus 3Q2022
  • 5. 6 CURRENT FINANCIAL WELL-BEING o Malaysians positive perceptions towards their current state of financial well-being remained unchanged in 3Q2020 Monthly Household Income Location Current state of financial well-being 133 152 139 147 129 116 145 135 140 107 130134 143 131 132 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 130 131 145 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 144 128 125 126 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
  • 6. 7 OUTLOOK ON FINANCIAL WELL-BEING NEXT 12 MONTHS o With Malaysians seize to be back in the working world, Malaysians are hopeful that their state of financial well-being will be much better of in the next 12 months more so among consumers in Klang Valley o The index rose to 138-points mark after having hovering around 120+-points mark for the entire year of 2021 Monthly Household Income Location Financial well-being next 12 months 136 149 155 143 153 145145141 147 132 147 120 128129 138 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 135 138 146 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 164 137 121 108 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
  • 7. 8 SPEND ON MAJOR PURCHASES o The optimism Malaysians have with their future financial well- being is reflected on their willingness to spend on major purchasers o The index is making its mark with an all-time high score at 130-points mark since 2018 o The recent Home expos around town further drive intention to make these major purchasers especially among the T20s Monthly Household Income Location Good time for major purchases 90 99 93 111 73 95 96 98 101 72 101 88 110 93 130 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 129 127 143 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 150 129 113 122 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
  • 8. 9 CURRENT STATE OF ECONOMY o Throughout the 2 years of COVID-19 period, Malaysians confidence towards state of the economy sees gradual improvement since 1Q2022 and the index now rose to be above 100-point mark in 3Q2022 o The recent announcement on the non-mandatory of mask wearing at some indoor areas coupled with the further lifting of international travel restrictions have somehow boosted Malaysians confidence that we are finally moving ahead of the pandemic Monthly Household Income Location State of economy now vs. last year 91 109 98 114 63 80 69 83 87 71 79 58 77 100 108 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 107 99 127 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 126 133 57 130 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
  • 9. 10 STATE OF ECONOMY NEXT 12 MONTHS o Despite the positive-ness towards the current state of the countrys economy, Malaysians, however, remain skeptical on the future of the economy in the next 12-months o With talks about budget looming around, during data collection period coupled with the weakening of the ringgit and increased inflation rate, may have left Malaysians feeling uncertain of what to expect when it comes to the economy side of things Monthly Household Income Location State of economy next 12 months 98 119 100 116 87 92 91 84 99 77 86 63 72 88 90 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 90 80 110 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above 123 89 53 88 0 50 100 150 200 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 KL/PJ Penang JB Kuantan *Kuantan was not included for 2Q2021 Source: Oppotus 3Q2022
  • 10. 11 NOTABLE ACTIVITIES PAST 3 MONTHS Online Shopping, % Making online purchases from e-commerce sites (e.g. Shopee, Lazada) 39 36 35 31 49 48 46 53 57 60 56 37 45 36 32 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Making purchases from live streaming (e.g. FB live, etc.) 18 15 23 22 15 12 12 20 13 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Apply for banking products online (e.g. credit card, loans, etc.) 9 8 10 10 6 6 7 9 5 12 6 8 8 13 11 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Online Banking & Insurance, % Purchased insurance products online (e.g. car, fire, etc.) 14 10 10 13 4 16 10 10 12 14 14 9 16 12 10 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Online Gaming, % E-Wallet, % 18 17 22 22 16 10 22 16 14 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Play online games (ALL devices) Making payments through e-wallet (digital wallet) 15 22 27 38 63 49 60 56 67 54 66 67 68 66 55 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Wearables, % Used wearables (e.g. smart watch, smart shoes, health, etc.) 17 13 15 29 23 21 24 16 17 22 24 44 35 30 28 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Source: Oppotus 3Q2022
  • 11. 12 NOTABLE ACTIVITIES PAST 3 MONTHS (CONT.) International travel (outside Malaysia) Having a meal at convenience stores/petrol marts Travel, % 48 47 46 50 37 6 34 39 23 12 5 72 50 43 36 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 15 18 17 17 7 0 1 1 1 3 0 0 0 10 4 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Domestic travel (within Malaysia) Purchase meal takeaway from convenience stores/petrol marts Eating OOH, % 49 37 51 58 30 3Q21 4Q21 1Q22 2Q22 3Q22 26 22 38 25 31 20 30 30 40 40 24 24 19 27 27 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Food Delivery, % Order food directly from merchants food delivery app (e.g. McDonalds, KFC, etc.) Order food through third party food delivery app (e.g. Grab, foodpanda, etc.) 26 61 66 58 63 37 46 52 65 56 51 55 56 44 46 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 38 11 12 40 24 3Q21 4Q21 1Q22 2Q22 3Q22 Source: Oppotus 3Q2022
  • 12. 13 E-WALLET LANDSCAPE IN MALAYSIA 2017/8 2020 2019 JAN17 SEPT APR 2018 NOV DEC JAN18 MAR APR JULY AUG MAY JULY MAR JAN19 OCT DEC AUG EXIT JUN JAN20 DEC AUG NOV DEC JUN JAN21 2021 SEP EXIT OCT NOV DEC Source: Oppotus 3Q2022
  • 13. 14 15 22 27 38 62 49 60 56 67 54 66 67 68 66 55 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 E-WALLET USAGE Used e-wallet in last 3 months? (Yes, %) On average, how many e-wallets do you use? e-Penjana Campaign 31 Jul-30 Sep 2020 (RM50) Average monthly e-wallet spending (2Q22, %) e-Tunai Rakyat Campaign 15 Jan-14 Mar 2020 (RM30) 2.6 3.3 2.6 3.0 1.3 2.8 2.3 2.1 2.3 3.0 3.5 5.6 4.6 3.9 3.1 0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 403.51 298.86 151.13 172.29 259.98 244.59 100.00 200.00 300.00 400.00 500.00 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Source: Oppotus 3Q2022
  • 14. 15 PAYMENT METHOD ADOPTED FOR LAST 10 PHYSICAL TRANSACTIONS 36 28 20 13 3 0 20 40 60 3Q22 Source: Oppotus 3Q2022 Cash E-wallet Debit Card QRPay Credit Card %
  • 15. 16 15 12 11 9 7 0 20 40 60 80 100 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 E-WALLET USAGE BY BRAND % Top 5 e-wallets used 73 37 36 33 28 0 20 40 60 80 100 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Source: Oppotus 3Q2022
  • 16. 19 WHERE ARE E-WALLETS BEING USED? 63 54 44 36 29 28 25 24 14 6 5 4 3 0 20 40 60 80 100 2Q, 3Q, 4Q20, 1Q, 2Q, 3Q, 4Q21, 1Q22 2Q22 Transportation Groceries FnB CVS Food Delivery Bill Payments Mobile Reloads Petrol E-commerce Purchase Movie Tickets Hotels Gaming Flight Tickets Source: Oppotus 3Q2022 %
  • 17. 30 TECH TRENDS Source: Oppotus 3Q2022 9 45 49 61 64 53 60 78 74 70 70 65 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 12 64 70 68 65 60 59 74 77 72 72 70 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 13 76 74 74 67 62 57 81 93 72 81 76 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 8 51 52 60 56 53 52 68 61 70 62 66 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 5 45 49 60 51 48 64 76 63 73 68 61 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 12 62 66 74 73 72 67 84 78 86 81 78 0 25 50 75 100 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Cryptocurrency (e.g. Bitcoin, Ethereum, etc.) FinTech Esports Blockchain % 8 58 72 73 70 61 66 81 85 70 78 68 0 25 50 75 100 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 Virtual Reality (VR) Artificial Intelligence (AI) Augmented Reality (AR) % Non-fungible token (NFT) 8 47 56 77 85 72 70 68 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22
  • 18. 31 OWN ANY CRYPTOCURRENCY? Source: Oppotus 3Q2022 35 28 22 30 23 26 14 39 38 31 33 41 39 20 34 25 37 0 10 20 30 40 50 60 3Q18 4Q18 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 Yes, %
  • 19. 32 TYPES OF CRYPTOCURRENCY OWNED Source: Oppotus 3Q2022 14 11 11 9 8 8 6 6 5 4 0 10 20 30 40 50 Bitcoin Bitcoin Cash Ethereum Dash ENJ Dogecoin NEM 2Q20, 3Q, 4Q, 1Q21, 2Q, 3Q, 4Q, 1Q22, 2Q 3Q22 NEO Litecoin XRP %
  • 20. 34 TOP PLATFORMS & EXCHANGES USED TO TRADE CRYPTOCURRENCY Source: Oppotus 3Q2022 39 35 23 20 17 17 15 14 10 10 9 0 10 20 30 40 50 Local Bitcoin Bitpanda Kraken eToro Paybis Huobi Coinmama 3Q21, 4Q, 1Q22, 2Q 3Q22 Sinergy Luno MX Exchange Tokenize %
  • 21. 35 3 43 40 14 0 SOURCES FOR CRYPTOCURRENCY NEWS & UPDATES Source: Oppotus 3Q2022 WoM from friends Telegram groups Social media (e g Facebook, Instagram, etc ) WoM from family/relatives Online search (e g Google, Yahoo, etc ) YouTube Crypto news sites (e g CoinGecko, CoinDesk, etc ) Crypto exchange sites (e.g. Luno, etc.) Online reviews, blogs Clubhouse LinkedIn Reddit groups % 43 34 32 28 24 24 19 19 18 17 14 11 Sources for Cryptocurrency news and updates Frequency of read-up Cryptocurrency news % All the time Quite Often Sometimes Rarely Not at all
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