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OptimalResume service for public libraries - case study

OptimalResume.com
OptimalResume.com

Rahway Public Library provides career assistance to patrons through OptimalResume's online career center modules. As unemployment increased during the Great Recession, demand for career services at the library skyrocketed. Previously, staff used Microsoft Word templates, but many patrons found these difficult. OptimalResume was selected as it offered a one-stop shop for all aspects of job searching. It has become a highly valuable resource for patrons of all types and receives positive feedback.

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PUBLIC LIBRARY CASE STUDY RAHWAY PUBLIC LIBRARY Rahway Public Library provides job-search assistance to patrons via OptimalResumes online career center. Modules used: Resume, Website, Letter, Skills Assessment, Video Resume, Portfolio, Interview Challenge: Library turned career center Even before the Great Recession, patrons frequently sought job search and resume writing assistance from Rahway Public Library in New Jersey, but as the states unemployment rate climbed from 4.3 to 9.1%, patrons demand for career services skyrocketed. Aside from the sheer volume increase, many patrons dont have a computer or Internet access at home, so they need to complete their research and document creation during the librarys hours of operation. At first, library staff used Microsoft Word, but patrons with limited computer skills and resume knowledge found the software even with templates to be difficult. When the state began providing an online database that offered career assessments and resume assistance, Rahway staff were still concerned job seekers werent getting help with all the components of a 21st century job search. Solution: Self-service online career tools Staff members began looking for a one-stop shop that job seekers could use in the library or at home. They wanted a portal that would address all critical aspects of the 21st century job search everything from writing resumes and cover letters, searching job openings and preparing for interviews to creating an online presence and integrating with social networking sites like LinkedIn and Twitter. Results: High-value resource for all types of patrons OptimalResume has become the librarys premier resource, featured on its website, used in staff members quarterly career workshops, and most importantly, used by increasing numbers of patrons each month. Senior Reference Librarian Carrie Marlowe says OptimalResume is a point-and-click resource that is easy for patrons to use. Even if patrons dont need a resume, Marlowe points them to the interactive mock interview feature because they will need to know what skills they need OPTIMALRESUME.COM and be prepared to answer questions during an interview, she said. 1415 WEST NC HIGHWAY 54 SUITE 103 Although budgets are tight across the state, Marlowe said the combination of DURHAM, NC 27707 OptimalResumes value and affordable price point has made it worth the investment. Feedback from patrons has been tremendously positive. Marlowe said patrons often ask, 877.998.7654 INFO@OPTIMALRESUME.COM Why didnt I know about this before? Its great! WWW.OPTIMALRESUME.COM

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OptimalResume service for public libraries - case study

  • 1. PUBLIC LIBRARY CASE STUDY RAHWAY PUBLIC LIBRARY Rahway Public Library provides job-search assistance to patrons via OptimalResumes online career center. Modules used: Resume, Website, Letter, Skills Assessment, Video Resume, Portfolio, Interview Challenge: Library turned career center Even before the Great Recession, patrons frequently sought job search and resume writing assistance from Rahway Public Library in New Jersey, but as the states unemployment rate climbed from 4.3 to 9.1%, patrons demand for career services skyrocketed. Aside from the sheer volume increase, many patrons dont have a computer or Internet access at home, so they need to complete their research and document creation during the librarys hours of operation. At first, library staff used Microsoft Word, but patrons with limited computer skills and resume knowledge found the software even with templates to be difficult. When the state began providing an online database that offered career assessments and resume assistance, Rahway staff were still concerned job seekers werent getting help with all the components of a 21st century job search. Solution: Self-service online career tools Staff members began looking for a one-stop shop that job seekers could use in the library or at home. They wanted a portal that would address all critical aspects of the 21st century job search everything from writing resumes and cover letters, searching job openings and preparing for interviews to creating an online presence and integrating with social networking sites like LinkedIn and Twitter. Results: High-value resource for all types of patrons OptimalResume has become the librarys premier resource, featured on its website, used in staff members quarterly career workshops, and most importantly, used by increasing numbers of patrons each month. Senior Reference Librarian Carrie Marlowe says OptimalResume is a point-and-click resource that is easy for patrons to use. Even if patrons dont need a resume, Marlowe points them to the interactive mock interview feature because they will need to know what skills they need OPTIMALRESUME.COM and be prepared to answer questions during an interview, she said. 1415 WEST NC HIGHWAY 54 SUITE 103 Although budgets are tight across the state, Marlowe said the combination of DURHAM, NC 27707 OptimalResumes value and affordable price point has made it worth the investment. Feedback from patrons has been tremendously positive. Marlowe said patrons often ask, 877.998.7654 INFO@OPTIMALRESUME.COM Why didnt I know about this before? Its great! WWW.OPTIMALRESUME.COM