Organisatiekunde introductie les
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This document provides an introduction to organizational studies. It discusses key concepts such as what an organization is, how they are purposeful collaborations, and how organizational structure and processes form their basis. It also examines how information technology can be applied to organizational processes and the layers from strategy to infrastructure that must be aligned.
Organisatiekunde introductie les
- 1. Organisatiekunde Een introductie in de werking van organisaties Pascal Ravesteijn
- 3. Wat is een organisatie? mensen middelen doelstellingen Doelgerichte samenwerkingsverbanden
- 5. Organisatie inrichting CXO Marketing Sales Delivery
- 6. Processen de basis input verwerking output
- 7. Proces modeleren in BPMN
- 8. Toepassen van IT Klant Business Activity Trx Monitoring Exceptions Process engine - Orchestration A4 Trx Trx Trx Trx A1 A2 A3 D1 A5 Rules
- 9. Van Strategie tot Infrastructuur No single No aggregated view Multitude of fat client point No end-to- Strategy Strategy end control layer layer 1-2 yrs Not Organization Organization 3-6 mth reusable layer layer Poor integration Software (stovepipe Software s) layer layer 6-10 yrs Locked and Infrastructure Infrastructure hidden layer layer
- 10. BPM-Systemen in t midden Strategy Strategy layer layer 1-2 yrs Organization Organization 3-6 mth layer layer Business BPM 2.0 Operations Process layer Platform Software Software layer layer 6-10 yrs Infrastructure Infrastructure layer layer
- 11. Verschillende soorten processen reality: Todays reality: Todays Emails Emails Spreadsheets Spreadsheets Documents Process Human Documents Actionlists Actionlists predictability Centric Phonecalls Phonecalls Processes Meetings Meetings Unpredictable (Dynamic Context drives Information overload Information overload Process) Human Case Interaction Somewhat Management predictable management Workflow management Highly Collaborative predictable Straight BPM (Design time context Through defines possible Process paths) Processing E-Forms Collaborative No people 1 person at the time, Multiple persons - intensity Involved during Serial coordination Highly concurrent runtime collaborative Source: Loggen, 2008 Note: processes will often have fragments that fall in different areas For instance: simple process with complex exception
- 14. Gaming Community Building
- 19. Pascal Ravesteyn pascal.ravesteijn@hu.nl pravesteyn
Editor's Notes
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