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ORGANISATIONAL
BEHAVIOUR
KK NAIR
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Organizational Behaviour: Definition, Purpose, Nature and Scope of Organizational Behaviour. Models of Organizational
Behaviour‐ Individual, Groups and Organizational.
Individual Dimensions of Behaviour: Personality: Definitions, Different types of Personality, Determinants of Personality -
Matching Personality and Jobs, Personality and behaviour.
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Perception: Definition, Importance of perception in industry, Process of perception.
Attitude: Characteristics and components of Attitude ‐ Attitude and Behaviour‐ Attitude Formation ‐Attitude, Job Satisfaction. 9 9,10, 18
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Learning: Meaning, Characteristics, and Process of learning. Theories of Learning: Classical Conditioning, Operant Conditioning.
Learning and Organizational Behaviour Modification.
Motivation: Nature of Motivation ‐ Process of Motivation ‐ Different Theories of Motivation.
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Group Dynamics: Understanding the group behavior, Types of groups, Stages of group development. Group dynamics and
Group cohesiveness. Team Effectiveness, High Performance Teams, Team Structure, Processes of team building.
Communication: Meaning, types of communications and its processes.
Interpersonal relationship
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Power: Influence of power in the Organizations.
Leadership: Meaning, Types of leadership style.
Organizational Dynamics: Organizational Structure, Organizational Climate, Culture, Change and Development.
Conflict‐ Interpersonal, inter‐group Conflicts & conflict resolution methods.
Diversity in Organizations, Work life balance.
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2,9,
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Presentation
Cover Title
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Organizational Behaviour:
Definition, Purpose, Nature and
Scope of Organizational Behaviour.
Models of Organizational
Behaviour‐ Individual, Groups and
Organizational.
Individual Dimensions of
Behaviour: Personality:
Definitions, Different types of
Personality, Determinants of
Personality - Matching Personality
and Jobs, Personality and
behaviour.

4 4
DEFINITION OF ORGANIZATIONAL BEHAVIOUR (O.B.)

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People are a critical
internal resource. Human
processes cannot be
brought into an
organisation from outside.

Key Elements of OB
Key Elements
Of OB
People
Environment
Structure
Technology

Objectives of OB
OBJECTIVES OF ORGANISATIONAL BEHAVIOUR
To Describe Behaviour To Influence Behaviour
To Predict Behaviour
To Understand
Behaviour

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• While working in an organization, it is very important to understand others’
behavior as well as make others understand ours. In order to maintain a
healthy working environment, we need to adapt to the environment and
understand the goals we need to achieve. This can be done easily if we
understand the importance of OB.
• Following points bring out the importance of OB −
• It helps in explaining the interpersonal relationships employees share with each
other as well as with their higher and lower subordinates.
• The prediction of individual behavior can be explained.
• It balances the cordial relationship in an enterprise by maintaining effective
communication.
• It assists in marketing.
• It helps managers to encourage their sub-ordinates.
• Any change within the organization can be made easier.
• It helps in predicting human behavior & its application to achieve
organizational goals.
• It helps in making the organization more effective.
• Thus studying organizational behavior helps in recognizing the patterns of
human behavior and in turn throw light on how these patterns profoundly
influence the performance of an organization.
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Organizations are the associations of individuals. Individuals differ in many respects.
The study of individuals, therefore, includes aspects such as personality, perception,
attitudes, values, job satisfaction, learning and motivation
Groups of Individuals
Groups include aspects such as group dynamics, group conflicts, communication,
leadership, power and politics and the like.
Organizational Studies, Organizational Behaviour and Organizational Theory is the systematic study and careful
• application of knowledge about how people - as individuals and as groups - act within organizations.
• OVERVIEW
• Organizational Behaviour studies encompasses the study of organizations...

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NATURE &
SCOPE
• OB IS A FIELD OF STUDY, NOT A DISCIPLINE IN ITSELF. DEALS WITH THE THINKING & FEELINGS OF
INDIVIDUALS IN THE ORGANISATION
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• Model of OB

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Model Autocratic Custodial Supportive Collegial System
Basis of
Model
Power
Economic
resources
Leadership Partnership Partnership
Managerial
orientation
Authority Money Support
Teamwork
Teamwork
Employee
orientation
Obedience
Security and
benefits
Job
performance
Responsibl
e behaviour
Inter-
relationship
Employee
psychologic
al result
Dependence
on boss
Dependence
on
Organization
Security
Participation
Self –
discipline
Self –
motivation
Employee
needs met
Subsistence Security
Status and
recognition
Self –
actualizatio
n
Higher order
needs
Performanc
e result
Minimum
Passive
Cooperation
Awakened
drives
Moderate
enthusiasm
Full
enthusiasm
Full
enthusiasm

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References
“1. What is Organisational Behaviour?
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• Assignment No. 1
You have had 12-14 years of School education. Analyse your school life in terms of:
1. How the school organized its activities?
2. Describe what impressed you most regarding your school?
3. What are your learnings about group behavior in your school?

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INDIVIDUAL DIMENSIONS OF BEHAVIOUR
Individual behavior can be defined as a mix of responses to external and internal
stimuli. It is the way a person reacts in different situations and the way someone
expresses different emotions like anger, happiness, love, etc.
Individual Behavior Framework
On the basis of these elements, psychologist Kurt Lewin stated the Field theory and outlined the
behavior framework. This psychological theory studies the patterns of interaction between an
individual and the environment. The theory is expressed using the formula
B = F(P,E)
where, B – Behavior, F - Behavior Function, P – Person, and E - Environment around the person.
for example, a well paid person differently when unemployed.

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Causes of Individual Behaviour
Certain individual characteristics are responsible for
the way a person behaves in daily life situations as well
as reacts to any emergency situations. These
characteristics are categorized as −
• Inherited characteristics
 Colour of a person’s eye
 Religion/Race of a person
 Shape of the nose
 Shape of earlobes
Learned characteristics
 Perception − Result of different senses like
feeling, hearing etc.
 Values − Influences perception of a situation,
decision making process.
 Personality − Patterns of thinking, feeling,
understanding and behaving.
 Attitude − Positive or negative attitude like
expressing one’s thought.

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DETERMINANTS OF PERSONALITY

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DETERMINANTS OF PERSONALITY
1. BIOLOGICAL FACTORS
• HEREDITY
• BRAIN
• PHYSICAL FEATURES
2. FAMILY & SOCIAL FACTORS
• SOCIOECONOMIC STATUS
• FAMILY SIZE
• BIRTH ORDER & SIBLINGS
• RACE
• RELIGION
• PARENTS EDUCATION
• GEOGRAPHIC LOCATION
3. CULTURAL FACTORS
4. SITUATIONAL FACTORS

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Understanding Personality Type using MBTI
The Myers-Briggs Type Indicator provides insights into people’s natural tendencies for
using their minds
The Myers-Briggs is one tool to help understand yourself, coworkers and employees.
The MBTI questionnaire reveals a person’s inborn tendencies in four main categories,
where people prefer to focus their attention and get energy
the way they prefer to take in information
the way they prefer to make decisions
how they orient themselves to the external world — with a judging process or a
perceiving process.
Each category has a corresponding pair of classifications:
Extraversion vs. Introversion (E or I)
Sensing vs. Intuition (S or I)
Thinking vs. Feeling (T or F)
Judging vs. Perceiving (J or P)

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The Personality-Job Fit Theory assumes that examining a person’s
personality will give insight into their adaptability in an organization.
Basically, how well they will fit in and work. By matching the right
personality with the right company achieve a better synergy and avoid
pitfalls such as high turnover and low job satisfaction.
Person-Environment Fit: Says that employees seek organisations that are
good match for them (the Organizational culture appeals to them).
They also stay committed to these organisations if the fit is ‘good’.
The Organisational Competencies are defined in order to look at the
requirements of the company which an individual is applying to. The
Individual is then Assessed on these competencies and the competency
fitment between the individual and the company is found out.
The Competencies can be assessed using various tools like
Psychological Tests, Competency Based Interview, Situational Analysis,
Etc.

If the Individual is found to be good on competencies defined for the company
using the various tools, the Individual would be able to adjust to the company
environment and work culture and would be able to perform at his Optimum
level, taking the performance to maximum level when required.
Positive interpersonal skills are a personality trait that greatly affects the
workplace. Individuals who exhibit this trait generally enjoy working with other
people, and they have the empathy and sensitivity that enables them to get
along well with others. People with this trait are often placed in roles where they
work with customers, manage employees, or mediate problems.
job performance
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“
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• Personality & Organisation
Personality plays a key role in organizational behavior because the way that people think, feel, and behave
affects many aspects of the workplace. People's personalities influence their behavior in groups, their
attitudes, and the way they make decisions.
Interpersonal skills hugely affect the way that people act and react to things during work. In the
workplace, personality also affects such things as motivation, leadership, performance, and conflict. The
more that managers understand how personality in organizational behavior works, the better equipped
they are to be effective and accomplish their goals.
People have many different views of the world that affect their personalities. When a situation arises, an
individual will handle it based upon his or her personal values, beliefs, and personality traits. These traits
are developed throughout a person's lifetime and cannot be easily changed, so it is more helpful for
managers to attempt to understand this rather than to fight it.
Traits such as openness, emotional stability, and agreeableness all predict that an
individual will have less conflict, work better in teams, and have positive attitudes about
his or her work. People with this type of personality should be placed in situations
where they would be working with or leading others. Those who do not have these traits
will have less motivation and be more negative when they are placed in these same
situations.

Thank You
April Hansson
+1 23 987 6554
april@contoso.com
www.contoso.com

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