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Organization culture

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kishankumar387
kishankumar387

What is organization culture? How do companies cope with the diverse culture? A classic case of Microsoft discussed in the ppt can help you understand that.

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Organization culture
Mission: Microsofts Corporate Vision Is To Help People And Businesses Throughout The World Realize Their Full Potential Vision: Microsofts Corporate Vision Is To Help People And Businesses Throughout The World Realize Their Full Potential.
LEADER ON THE RISE: SATYA NADELLA Power of positive leadership Growth Mindset and Empathy and Innovation reinforced by action Widen the spectrum Giving is part of who we are Dedicated to diversity What it means to be seen
The Satya Nadella Style Clarity Energy Success, no matter the circumstances
INNOVATION DIVERSITY AND INCLUSION ENVIRONMENT TRUSTWORTHY COMPUTING CORPORATE SOCIAL RESPONSIBILITY
WHAT STRUCTURES ARE IN PLACE?
PROCEDURAL STRUCUTURE Original Organizational Structure: Functional (1975) (1975) (1976) (1978) (1978) (1978) (1978)(1978)(1978)(1976) (1977)
Current organizational structure: Divisional
TECHNOLOGICAL STRUCTURE IMPROVING COLLABORATION AND PRODUCTIVITY 1. Ubiquitous connectivity 2. Exponential content growth that often transcends organizational boundaries 3. Abundant, loosely connected, and sometimes free technology 4. New ways of collecting, processing, and storing data
TECHNOLOGICAL STRUCTURE We start in a modern workplace, with a modern whiteboard From the whiteboard, you can transfer your work to a surface tablet
These giant touch screens are from Microsoft acquisition Perceptive Pixel, and theyre all over the place You can take the work that was on your surface and flick it to the big touch screen table.
And on this touch screen table , you can drag and drop elements you need for your project. You can look up information, and you can easily manipulate the work.
Now, in modern conference room, theres a giant touchscreen. On the touch screen, you can map out the project
And if you are thinking about ordering a part for your project, you can instantly bring up a video tour of the factory making the part
PHYSICAL STRUCTURE A Peek Inside Microsofts Sydney Office
LOUNGE
MEETING ROOMS
Cafe
BREAKOUT SPACE
Workspace
EMPLOYEE REVIEWS
SOCIAL Stable attitude about leisure Increasing cultural diversity Stable demand for high quality customer service TECHNOLOGY Rapid adoption of mobile technology Increasing automation in business
PESTEL ANALYSIS OF MICROSOFT POLITICAL Political stability in the majority of the markets Increased governmental support for automation Increasing international trade agreements ECONOMIC Economic stability of the developed countries High growth of developing countries Growing disposable income of the middle class
ENVIRONMENTAL Increasing preference for green products Increasing focus on business sustainability Increasing availability of recyclable material LEGAL Increasing electronic waste disposal regulations Improving patent laws Energy consumption regulations
Competition Among Existing Firms Threat of Substitute Products Bargaining Power of CustomerBargaining Power of Suppliers Threat Of Potential New Entrants Students- Learning Professional Corporate/ Businesses Designers Entertainment/Recreation Social Networking Competitors Market leader Free Tools/ Apps for Usage Technology & Innovation Bundled Services & Products Competitive Prices Competitors Competitive Prices Bundled Services- G Suite Free Apps & Tools User Friendly & Interactive Piracy Operating System Hardware Software Gaming Social Networking Cloud/ Server Research & Development New Technological Innovation Attractive & Huge Demand Least Cost Or No Cost For Usage Piracy PORTERS FIVE FACTOR MODEL FOR MICROSOFT
Competition Among Existing Firms Threat of Substitute Products Bargaining Power of CustomerBargaining Power of Suppliers Students- Learning Professional Corporate/ Businesses Designers Entertainment/Recreation Social Networking Competitors Market leader Free Tools/ Apps for Usage Technology & Innovation Bundled Services & Products Competitive Prices Competitors Competitive Prices Bundled Services- G Suite Free Apps & Tools User Friendly & Interactive Piracy Operating System Hardware Software Gaming Social Networking Cloud/ Server PORTERS FIVE FACTOR MODEL FOR MICROSOFT Threat Of Potential New Entrants Research & Development New Technological Innovation Attractive & Huge Demand Least Cost Or No Cost For Usage Piracy
STRENGTH Leading software company Superior customer loyalty Brand reputation Easy to use software Huge market capitalization Constant growth WEAKNESS Cybercrime theft Unsuccessful acquisitions Lacking innovations Lacking market leadership in Internet browser segment OPPURTUNITIES Cloud business growth Smartphone industry Partnership and acquisitions Cost leader strategy THREATS Competition Open source projects Changing preference of customers Cybercrime and theft
MICROSOFT Headquartered At Redmond, Washington, United States Operates In more than 170 Countries More than 144000 Employees around the globe
ORGANIZATIONAL STRUCTURE OF MICROSOFT DIVISIONAL STRUCTURE Groups each organizational functions into divisions Each division contains all the necessary resources Minimises internal conflicts Promotes decentralization of decisions
HOW ARE MICROSOFT EMPLOYEES TREATED? HOW ARE THEY EXPECTED TO BEHAVE DAY TO DAY? Teamwork and collaboration Effective training program design and deliver Diversity and Inclusion Work-life balance Great campus, high salary and benefits Higher studies
What is the approach to getting work done? Is the emphasis more on group collaboration or individual achievement? Do people pay more attention to methods or results?
Conservative Approach Too much dependence on existent offerings Less risk taking Less Experimental Limited scope.
CUSTOMER RELATIONSHIP Resolves 2 million customer support issues a year Uses CRM Responsiveness to Customers Reinvesting in better customer experience Streamlining workflow, speeding responses, instant access to support, customer service software.
Organization culture

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Organization culture

  • 2. Mission: Microsofts Corporate Vision Is To Help People And Businesses Throughout The World Realize Their Full Potential Vision: Microsofts Corporate Vision Is To Help People And Businesses Throughout The World Realize Their Full Potential.
  • 3. LEADER ON THE RISE: SATYA NADELLA Power of positive leadership Growth Mindset and Empathy and Innovation reinforced by action Widen the spectrum Giving is part of who we are Dedicated to diversity What it means to be seen
  • 4. The Satya Nadella Style Clarity Energy Success, no matter the circumstances
  • 7. PROCEDURAL STRUCUTURE Original Organizational Structure: Functional (1975) (1975) (1976) (1978) (1978) (1978) (1978)(1978)(1978)(1976) (1977)
  • 9. TECHNOLOGICAL STRUCTURE IMPROVING COLLABORATION AND PRODUCTIVITY 1. Ubiquitous connectivity 2. Exponential content growth that often transcends organizational boundaries 3. Abundant, loosely connected, and sometimes free technology 4. New ways of collecting, processing, and storing data
  • 10. TECHNOLOGICAL STRUCTURE We start in a modern workplace, with a modern whiteboard From the whiteboard, you can transfer your work to a surface tablet
  • 11. These giant touch screens are from Microsoft acquisition Perceptive Pixel, and theyre all over the place You can take the work that was on your surface and flick it to the big touch screen table.
  • 12. And on this touch screen table , you can drag and drop elements you need for your project. You can look up information, and you can easily manipulate the work.
  • 13. Now, in modern conference room, theres a giant touchscreen. On the touch screen, you can map out the project
  • 14. And if you are thinking about ordering a part for your project, you can instantly bring up a video tour of the factory making the part
  • 15. PHYSICAL STRUCTURE A Peek Inside Microsofts Sydney Office
  • 18. Cafe
  • 22. SOCIAL Stable attitude about leisure Increasing cultural diversity Stable demand for high quality customer service TECHNOLOGY Rapid adoption of mobile technology Increasing automation in business
  • 23. PESTEL ANALYSIS OF MICROSOFT POLITICAL Political stability in the majority of the markets Increased governmental support for automation Increasing international trade agreements ECONOMIC Economic stability of the developed countries High growth of developing countries Growing disposable income of the middle class
  • 24. ENVIRONMENTAL Increasing preference for green products Increasing focus on business sustainability Increasing availability of recyclable material LEGAL Increasing electronic waste disposal regulations Improving patent laws Energy consumption regulations
  • 25. Competition Among Existing Firms Threat of Substitute Products Bargaining Power of CustomerBargaining Power of Suppliers Threat Of Potential New Entrants Students- Learning Professional Corporate/ Businesses Designers Entertainment/Recreation Social Networking Competitors Market leader Free Tools/ Apps for Usage Technology & Innovation Bundled Services & Products Competitive Prices Competitors Competitive Prices Bundled Services- G Suite Free Apps & Tools User Friendly & Interactive Piracy Operating System Hardware Software Gaming Social Networking Cloud/ Server Research & Development New Technological Innovation Attractive & Huge Demand Least Cost Or No Cost For Usage Piracy PORTERS FIVE FACTOR MODEL FOR MICROSOFT
  • 26. Competition Among Existing Firms Threat of Substitute Products Bargaining Power of CustomerBargaining Power of Suppliers Students- Learning Professional Corporate/ Businesses Designers Entertainment/Recreation Social Networking Competitors Market leader Free Tools/ Apps for Usage Technology & Innovation Bundled Services & Products Competitive Prices Competitors Competitive Prices Bundled Services- G Suite Free Apps & Tools User Friendly & Interactive Piracy Operating System Hardware Software Gaming Social Networking Cloud/ Server PORTERS FIVE FACTOR MODEL FOR MICROSOFT Threat Of Potential New Entrants Research & Development New Technological Innovation Attractive & Huge Demand Least Cost Or No Cost For Usage Piracy
  • 27. STRENGTH Leading software company Superior customer loyalty Brand reputation Easy to use software Huge market capitalization Constant growth WEAKNESS Cybercrime theft Unsuccessful acquisitions Lacking innovations Lacking market leadership in Internet browser segment OPPURTUNITIES Cloud business growth Smartphone industry Partnership and acquisitions Cost leader strategy THREATS Competition Open source projects Changing preference of customers Cybercrime and theft
  • 28. MICROSOFT Headquartered At Redmond, Washington, United States Operates In more than 170 Countries More than 144000 Employees around the globe
  • 29. ORGANIZATIONAL STRUCTURE OF MICROSOFT DIVISIONAL STRUCTURE Groups each organizational functions into divisions Each division contains all the necessary resources Minimises internal conflicts Promotes decentralization of decisions
  • 30. HOW ARE MICROSOFT EMPLOYEES TREATED? HOW ARE THEY EXPECTED TO BEHAVE DAY TO DAY? Teamwork and collaboration Effective training program design and deliver Diversity and Inclusion Work-life balance Great campus, high salary and benefits Higher studies
  • 31. What is the approach to getting work done? Is the emphasis more on group collaboration or individual achievement? Do people pay more attention to methods or results?
  • 32. Conservative Approach Too much dependence on existent offerings Less risk taking Less Experimental Limited scope.
  • 33. CUSTOMER RELATIONSHIP Resolves 2 million customer support issues a year Uses CRM Responsiveness to Customers Reinvesting in better customer experience Streamlining workflow, speeding responses, instant access to support, customer service software.