Orientation basics

Nov 2, 2010Download as PPTX, PDF0 likes308 views

This document outlines an orientation process for new employees at a community blood bank. It discusses having both a general orientation that covers the overall organization as well as department-specific training. The general orientation lasts 1-2 days and covers topics like the mission, policies, safety protocols, and computer systems. Department-specific training then provides more technical instruction, demonstrations, and on-the-job training tailored to each position. Good manufacturing practices (cGMPs) must also be covered for all employees, with a 3-hour introductory session and annual reinforcement. The goal is to properly prepare new employees for their roles through this comprehensive orientation approach.

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
B+
O+AB-
Orientation Basics
A+
Janelle Francis MSN, RN
Education Director

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Objectives
• Describe the orientation process.
• Indentify cGMPs to New Employees, current
employees, supervisors and resource employees.

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Purpose/Benefits of Orientation
Adjusts to new environment
Starts on the correct foot
Sets the expectations
Learns safety regulations

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Two Main Parts
General Orientation
• 1-2 days
• Full or half days
• Organization Foundation
• Introduction to Blood
Banking
Department Specific
• Technical specific
• Job skill foundation

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
General Orientation

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Presenters• Facilitates orientationEducator
•Personnel forms & Policies, Insurance Plans & EnrollmentHR Director
• Welcome, Mission, Vision, Strategic PlanCEO
• Operational ProcessCOO
• Retirement, Payroll- Time Card completionCFO/ Finance Director
• Safety: BBP, HazCom, Life SafetyQAO/ Safety Officer
• Intro to cGMPs, Form completion, FDA, AABB, etc.QA Department
• Activities of PR: Current campaigns, new employee’s rolePR
• Computer Systems, Intranet, Outlook, Email Legal issuesIS

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Introduction of Department
Specifics in General Orientation
Department Trainer
• Department specific
tour
• Schedule for the
department specific
training
• Hiring Director/Asst.
Director to say hello
and welcome

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Department Specific Orientation

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Department Specific Training
Begins after the general orientation
• Tour sites
• Read SOPs
• Job skill specifics
• Mock trainings
• Learn Computer System- BBCS
• In the department:
– Demonstrations Return Demonstrations
– Reviews, quizzes, policies, etc.

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Training for Specific Positions: Lab
• Component Technicians
– No formal training- OJT (on the job training)
• Testing Technologist
– New graduate: Transition smoother
– Experienced Technologist: Transition rougher
• Distribution Clerks
– OJT
– Sales
• Delivery Drivers
– OJT

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Training for Specific Positions:
Donor Services
• Collection Tech/ Phlebotomist
– Experienced: transition to bigger needle
– New: train to use bigger needle
• Collection Nurse
– Different “patient”
• Donor Registrar
– People skills
• Donor Recruiter
– People and Phone Skills
• Blood Drive Technicians
– OJT

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
current
Good
Manufacturing
Practices

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Two Employee Types
New
Never before worked
in a FDA /AABB
Regulated
Organization
Learns for the first
time
Current Employee
Has been working in
the regulated facility
Review annually

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Training Specifics
• Introduction
– Intro at General Orientation
– 3 hour initial training
• Annually
– Constant reinforcement
– Apply it everyone

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Are cGMPs for Operations only?
• Directors, Supervisors
– Different role
• Support or Resources Staff
– PR
– Blood Drive Recruitment
– Finances
– HR
– Maintenance
• Operations-Lab, Collections
– Donor Recruiters
– Donor Registrars
– Blood Drive Technicians
– Collection Techs/ Nurses
– Component Techs
– Testing Technologists
– Distribution Clerks/ Drivers

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
Build on a Foundation
• Initial training
– Never before heard of it
– Or review
• Annually
– Apply to specific areas
– Resources to resources
– Operations to Operations
• Respectful of their time to attend

Connecting People ~ Saving Lives Community Blood Bank
Nebraska

Connecting People ~ Saving Lives Community Blood Bank
Nebraska
References
Norman, L.P. (2006) The Nurse Manager of Staff
Development. In L. Roussel (Ed..), with R. C.
Swansburg and R.J. Swansburg. Management and
Leadership for Nurse Administrators (pp. 469-482).
Boston: Jones and Bartlett Publishers.
21 CFR 211.25

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Orientation basics

1. Connecting People ~ Saving Lives Community Blood Bank Nebraska B+ O+AB- Orientation Basics A+ Janelle Francis MSN, RN Education Director

2. Connecting People ~ Saving Lives Community Blood Bank Nebraska Objectives • Describe the orientation process. • Indentify cGMPs to New Employees, current employees, supervisors and resource employees.

3. Connecting People ~ Saving Lives Community Blood Bank Nebraska Purpose/Benefits of Orientation Adjusts to new environment Starts on the correct foot Sets the expectations Learns safety regulations

4. Connecting People ~ Saving Lives Community Blood Bank Nebraska Two Main Parts General Orientation • 1-2 days • Full or half days • Organization Foundation • Introduction to Blood Banking Department Specific • Technical specific • Job skill foundation

5. Connecting People ~ Saving Lives Community Blood Bank Nebraska General Orientation

6. Connecting People ~ Saving Lives Community Blood Bank Nebraska Presenters• Facilitates orientationEducator •Personnel forms & Policies, Insurance Plans & EnrollmentHR Director • Welcome, Mission, Vision, Strategic PlanCEO • Operational ProcessCOO • Retirement, Payroll- Time Card completionCFO/ Finance Director • Safety: BBP, HazCom, Life SafetyQAO/ Safety Officer • Intro to cGMPs, Form completion, FDA, AABB, etc.QA Department • Activities of PR: Current campaigns, new employee’s rolePR • Computer Systems, Intranet, Outlook, Email Legal issuesIS

7. Connecting People ~ Saving Lives Community Blood Bank Nebraska Introduction of Department Specifics in General Orientation Department Trainer • Department specific tour • Schedule for the department specific training • Hiring Director/Asst. Director to say hello and welcome

8. Connecting People ~ Saving Lives Community Blood Bank Nebraska Department Specific Orientation

9. Connecting People ~ Saving Lives Community Blood Bank Nebraska Department Specific Training Begins after the general orientation • Tour sites • Read SOPs • Job skill specifics • Mock trainings • Learn Computer System- BBCS • In the department: – Demonstrations Return Demonstrations – Reviews, quizzes, policies, etc.

10. Connecting People ~ Saving Lives Community Blood Bank Nebraska Training for Specific Positions: Lab • Component Technicians – No formal training- OJT (on the job training) • Testing Technologist – New graduate: Transition smoother – Experienced Technologist: Transition rougher • Distribution Clerks – OJT – Sales • Delivery Drivers – OJT

11. Connecting People ~ Saving Lives Community Blood Bank Nebraska Training for Specific Positions: Donor Services • Collection Tech/ Phlebotomist – Experienced: transition to bigger needle – New: train to use bigger needle • Collection Nurse – Different “patient” • Donor Registrar – People skills • Donor Recruiter – People and Phone Skills • Blood Drive Technicians – OJT

12. Connecting People ~ Saving Lives Community Blood Bank Nebraska current Good Manufacturing Practices

13. Connecting People ~ Saving Lives Community Blood Bank Nebraska Two Employee Types New Never before worked in a FDA /AABB Regulated Organization Learns for the first time Current Employee Has been working in the regulated facility Review annually

14. Connecting People ~ Saving Lives Community Blood Bank Nebraska Training Specifics • Introduction – Intro at General Orientation – 3 hour initial training • Annually – Constant reinforcement – Apply it everyone

15. Connecting People ~ Saving Lives Community Blood Bank Nebraska Are cGMPs for Operations only? • Directors, Supervisors – Different role • Support or Resources Staff – PR – Blood Drive Recruitment – Finances – HR – Maintenance • Operations-Lab, Collections – Donor Recruiters – Donor Registrars – Blood Drive Technicians – Collection Techs/ Nurses – Component Techs – Testing Technologists – Distribution Clerks/ Drivers

16. Connecting People ~ Saving Lives Community Blood Bank Nebraska Build on a Foundation • Initial training – Never before heard of it – Or review • Annually – Apply to specific areas – Resources to resources – Operations to Operations • Respectful of their time to attend

17. Connecting People ~ Saving Lives Community Blood Bank Nebraska

18. Connecting People ~ Saving Lives Community Blood Bank Nebraska References Norman, L.P. (2006) The Nurse Manager of Staff Development. In L. Roussel (Ed..), with R. C. Swansburg and R.J. Swansburg. Management and Leadership for Nurse Administrators (pp. 469-482). Boston: Jones and Bartlett Publishers. 21 CFR 211.25

Editor's Notes

#3: Orientation is a vital piece of a new employee’s success at their new job. Without a successful start, new employees get lost at their purpose and feel alone. If orientation is poor the new employee tends to look for a more fulfilling job and then hiring process starts over. Starting over is never fun and it is costly.

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Orientation basics

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