Osama Sameer Mansour is a Senior Knowledge Management Officer from Jordan with over 30 years of experience in various technical roles. He received a diploma in Industrial Electronics in 1987 and has worked in roles supporting office automation products, radio communication equipment, and service teams. Currently, he manages service reporting and knowledge management as a Senior Knowledge Management Officer at ITS, where he has been employed since 1999. He has extensive training in software, operating systems, and certifications in help desk management.