Otis osborne resume
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This is a resume for Otis C. Osborne seeking an information technology position. He has over 20 years of experience in IT with skills including technical support, performance testing, user training, network design, and information security. His background includes various roles providing IT support for the military and private contractors. He has technical certifications from Microsoft and CompTIA and extensive experience working with military communication and network systems.
Otis osborne resume
- 1. OTIS C. OSBORNE Top Secret/SCI Security Clearance 2025 Brandon Crossing Cir #303 (727) 439-3632 Brandon, FL 33511 otis.osborne@us.army.mil PROFESSIONAL OBJECTIVE Information Technology position with an organization offering growth opportunities while utilizing broad technical experience and ability to react quickly to a wide variety of challenges. SUMMARY OF QUALIFICATIONS Extremely motivated and results-driven individual with exceptional communication skills and an extensive background in the following broad-based competencies: TECHNICAL SUPPORT PERFORMANCE TESTING USER TRAINING NETWORK DESIGN/ENGINEERING DEVELOPMENT SUPPORT CONFIGURATION MANAGEMENT NETWORK MANAGEMENT INFORMATION SECURITY SOFTWARE DEPLOYMENT 20+ years of experience in Information Technology, with demonstrated ability to handle multiple tasks simultaneously in a fast-paced, deadline oriented environment Exceptional attention to detail; adept at resolving challenging technical problems Able to communicate clearly and concisely, both orally and in writing, to a broad audience of professional, technical and administrative personnel PROFESSIONAL EXPERIENCE SAIC TACLAN Field Service Technician 09/2013 - Present Tampa, Florida Provides depot level maintenance and warranty repair for various Dell servers and external storage devices, Panasonic notebook PCs, Hewlett-Packard printers, Cisco switches and routers, and various other system peripherals Provides 24/7 tier3 technical assistance to units both deployed and in-garrison. Provides support for Microsoft Windows server installations, Microsoft Exchange Server, and associated specialized government-furnished software packages Utilizes a trouble-reporting system for data collection and trend analysis, and provide feedback to hardware and software systems engineering sections for system improvement and sustainment efforts SAIC Service Desk Specialist 06/2013 09/2013 Darmstadt, Germany Assigned to provide tier I/II technical support and incident resolution to the Army Military Intelligence Enterprise Systems located in Darmstadt, Germany Maintain, repair, update and manage both hardware and software in an MS Enterprise software environment, ensuring secure, reliable and uninterrupted service Assist with coordinating and managing incident tickets, service requests, change requests, and identify management requests for on-site and off-site personnel Support the Information Technology Infrastructure Library (ITIL) ARMY AND AIR FORCE EXCHANGE SERVICE Store Associate 06/2012 06/2013 Baumholder, Germany Provided customer service by assisting with merchandise selection and answering inquiries Operated cash registers and other equipment to process check, cash, credit card and deferred payment plan transactions; balanced daily transactions Received praise for commitment to superior service and procedural knowledge
- 2. U.S. ARMY Information Technology Specialist 01/2012- 06/2012 595th Transportation Brigade, Camp Arifjan, Kuwait Designed, engineered, modified, and supported computer networks, consistently meeting projected deadlines and established policies/guidelines Established user accounts for 85 incoming personnel using Active Directory, requiring coordination with numerous organizations Identified and notified executive leadership of potential security threats; documented imaging and security procedures to ensure recovery with minimal downtime in case of data loss Resolved system vulnerabilities, thereby maintaining Information Assurance (IA) posture U.S. ARMY Information Technology Specialist 04/2008 12/2011 43rd Signal Battalion, 181st Signal Company, Heidelberg, Germany Coordinated classified system migrations from Windows XP to Windows Vista Installed, configured, upgraded and patched Non-Secure Internet Protocol Routing (NIPR) and Secure Internet Protocol Routing (SIPR) systems Resolved technical problems and provided solutions for organizational policies U.S. ARMY Information Systems Manager 12/2006 04/2008 7th Theater Tactical Signal Brigade, Mannheim Germany Performed troubleshooting and resolution of software and hardware problems on client level systems, mobile IT devices, servers, video-teleconferencing equipment, multimedia equipment and peripherals Recommended information security controls and measures that resulted in 100% adherence to goals Operated and maintained eEye Retina Network Scanner Conducted weekly threat assessments, remediated vulnerabilities, and developed Continuity of Operations Plans (COOPs) U.S. ARMY Tactical Network and Information System Manager 06/2005 12/2006 72nd Expeditionary Signal Battalion, Mannheim, Germany Maintained a secure configuration of voice and data infrastructure; administered servers, router, switches, encryption equipment, and other related hardware and software Monitored security posture, maintained security equipment, and performed routine risk assessments Supervised daily operations, with responsibility for communication reports for the Network Operation Security Center in support of coalition and allied forces across the U.S. Central Command Deployed to Kuwait in support of Operation Iraqi Freedom; achieved 95% system uptime EDUCATION Microsoft速 Certified Solutions Associate MCSA Certifications (Exam: 70-685) Microsoft速 Certified IT Professional MCITP (Exam: 70-680) Microsoft速 Certified Technology Specialist MCTS (Exam: 70-680) Security + Certification (Exam: SYO-301) A+ Certification (Exams: 220-801 / 220-802) TECHNICAL SKILLS Military Command, Control, Communications, Computers, and Intelligence (C41) systems; Voice Services-Defense Switch Network (DSN); Defense Red Switch Network (DRSN) Services; Data Network and Services-Secure Internet Protocol Network (SIPRNET); Non-secure Internet Protocol Network (NIPRNET); Local Area Networks (LAN) and/or Wide Area Networks (WAN); Coalition LAN (CLAN); Global Command & Control System (GCCS); Joint Worldwide Intelligence Communications System (JWICS); Global Command & Control System (GCCS); Information Assurance /Computer Network Defense (IA/CND); Cable News Network (CNN) and Global Broadcast System (GBS); Video Teleconferencing (VTC) VTC Suite Unclassified/Classified; VTC Bridge; Collateral and Coalition VTC; Sensitive Compartment Information (SCI) VTC JWICS/other Sensitive Compartment Information (SCI) VTCs; Defense Information Infrastructure (DII); AN/TTC-39A(V)3 Automatic Circuit Switch; IGX Circuit Switch (TCCS); Message Switch Systems for both R and Y traffic; AN/TYQ-63A(V)2 Communications Control Set; Multifunction Secure Gateway Switch; Defense Message Switch; Tactical Local/Wide Area Network (TACLAN/WAN) and TACLAN/WAN-Enhanced; Enclave Defense Joint Worldwide Intelligence Communications System; Deployable Enhanced Studio Video Teleconference; Suitcase Video Teleconferencing; Cisco PIX Firewall; Dell Poweredge 1750; Websense Server and Cache Engine REFERENCES Personal and professional references gladly furnished upon request