際際滷

際際滷Share a Scribd company logo

Parameters

Download as PPTX, PDF
S
Sahil Marwaha

The document discusses the key parameters of quality. It identifies performance, features, reliability, durability, conformance, uniformity, aesthetics, and perception as the main parameters. It provides definitions and examples for each parameter. Performance refers to the primary operating characteristics and accomplishing tasks to preset standards. Features are secondary characteristics that provide customer benefits. Reliability is the ability to consistently perform as intended without failure. Durability ensures long equipment life without maintenance. Conformance means meeting legal and specified standards. Uniformity means consistency between products with no variation. Aesthetics are the external looks of a product. Perception is how people translate sensory inputs into understanding reality.

1 of 11
Download to read offline
PRESENTATION ON PARAMETERS OF QUALITY Submitted by:- Sahil Marwaha B.Tech III 21203153
QUALITY Totality of characteristics/featues of a product/service that enable it to satisfy needs of a customer Measure of excellence State of being free from defects Brought about by certain standards Eg. Defected car recalled by an automobile industry , trust is lost in cars quality
PARAMETERS OF QUALITY Performance Features Reliability Durability Conformance Uniformity/Consistency Aesthetics Perception
PERFORMANCE Primary operating characteristic The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed Eg. Top speed in a car
FEATURES Secondary operating characteristics Means of providing benefits to customers. A feature is a distinctive characteristic of a good or service that sets it apart from similar items A coustomer is benefitted by distinctive features Eg. In case of mobile phones
RELIABILITY .The ability of an apparatus, machine, or system to consistently perform its intended or required function or mission, on demand and without degradation or failure Also known as failure free operation
DURABILITY Assurance that an equipment or machine will have long continuous life without irregular maintainance Amount of usage till product can be used without replacement Eg. water resistant watch upto 200m screams of duribility of the watch
CONFORMANCE Certification or confirmation that a good, service, or conduct meets the requirements of legislation, accepted practices, prescribed rules and regulations, specified standards, or terms of a contract Fulfilling the needs of customer Granting of ISO/ISI certification of products
UNIFORMITY Consistency implies absolute comparability between two or more products or processes and there is lack of variation between the items being compared Eg. 1947 ferrari and 2015 ferrari
AESTHETICS The looks or the external appearance of a product is known as aesthetics Eg. Mobile phones
PERCEPTION The process by which people translate sensory impressions into a coherent and unified view of the world around them It is equated with reality and guides human behaviour

More Related Content

Parameters

  • 1. PRESENTATION ON PARAMETERS OF QUALITY Submitted by:- Sahil Marwaha B.Tech III 21203153
  • 2. QUALITY Totality of characteristics/featues of a product/service that enable it to satisfy needs of a customer Measure of excellence State of being free from defects Brought about by certain standards Eg. Defected car recalled by an automobile industry , trust is lost in cars quality
  • 3. PARAMETERS OF QUALITY Performance Features Reliability Durability Conformance Uniformity/Consistency Aesthetics Perception
  • 4. PERFORMANCE Primary operating characteristic The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed Eg. Top speed in a car
  • 5. FEATURES Secondary operating characteristics Means of providing benefits to customers. A feature is a distinctive characteristic of a good or service that sets it apart from similar items A coustomer is benefitted by distinctive features Eg. In case of mobile phones
  • 6. RELIABILITY .The ability of an apparatus, machine, or system to consistently perform its intended or required function or mission, on demand and without degradation or failure Also known as failure free operation
  • 7. DURABILITY Assurance that an equipment or machine will have long continuous life without irregular maintainance Amount of usage till product can be used without replacement Eg. water resistant watch upto 200m screams of duribility of the watch
  • 8. CONFORMANCE Certification or confirmation that a good, service, or conduct meets the requirements of legislation, accepted practices, prescribed rules and regulations, specified standards, or terms of a contract Fulfilling the needs of customer Granting of ISO/ISI certification of products
  • 9. UNIFORMITY Consistency implies absolute comparability between two or more products or processes and there is lack of variation between the items being compared Eg. 1947 ferrari and 2015 ferrari
  • 10. AESTHETICS The looks or the external appearance of a product is known as aesthetics Eg. Mobile phones
  • 11. PERCEPTION The process by which people translate sensory impressions into a coherent and unified view of the world around them It is equated with reality and guides human behaviour