Patient Opinion coming to the West Midlands: introduction
- 1. Patient Opinion in the West Midlands James Munro
- 2. The patient experience is the most powerful lever here - and will be used for service improvement Lord Darzi, June 2008
- 3. We will also encourage more widespread use of patient experience surveys and real-time feedback . We will enable patients to rate services and clinical departments according to the quality of care they received Equity and Excellence, 2010
- 4. Feedback from patients, carers and families, and staff will help to inform the right choice of hospital or clinical department and will encourage providers to be more responsive Equity and Excellence, 2010
- 5. 油
- 6. 油
- 7. 油
- 8. 油
- 9. 油
- 10. 油
- 11. 油
- 12. 油
- 13. 油
- 14. 油
- 15. 油
- 16. 油
- 17. 油
- 18. 油
- 19. Better professionals HEIs use stories to train and develop professionals Feeling better People sharing stories feel better, and create social solidarity Empowered communities NHS Nudge will help people lead local service change Better governance Stories are directed to CQC, commissioners, MPs etc Better choices Stories used for choose and book Better services NHS providers use stories make 1,000 changes every year Our goal 100,000 stories donated to Patient Opinion each year
- 20. Involving everyone Our web site Your web site Links and widgets Postal and phone Digital TV Mobile phones
- 21. 油
- 22. 油
- 23. 油
- 24. 油
- 25. 油
- 26. 油