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Paula Final Resume (1)
- 1. PAULA ADDAI 11609 Arnold Palmer Dr., Blaine MN 55449 pfaddai91@gmail.com (571)-353-5519 SUMMARY OF QUALIFICATIONS ? Able to apply sociological theory and concepts to social issues. ? Trilingual, fluently in English, Akan Twi, an African Dialect and an intermediate French speaker. ? Proficient in the use of Microsoft Office Suite, Adobe Acrobat, Photoshop and the internet. ? Experience and ability to work with children and people with disabilities. ? Able to establish and maintain effective working relationships with a diverse group. ? Sensitive to diversity of race, class, gender and other ascribed statuses. EDUCATION B.A. Sociology Major, English Creative Writing Minor, Randolph College, Lynchburg, VA ¨C 2010-2014 PROFESSIONAL EXPERIENCE Fraud Detection Specialist, November 2014 ¨C December 2014 Target Corporation (Contract) ? Used TSYS advanced programming to view confidential information of red card holders. ? Used census bureau information and highly private tools to verify fraud on customer¡¯s accounts. ? Mastered communication patterns and differences between original cardholders and fraudsters. ? Cancelled, Blocked and Issued out new cards on accounts with fraudulent charges. ? Credited discounts to accounts that had been breached, allowed customers to save 5 percent and promoted the image of Target as a result. Detected fraudulent transactions on accounts and notified cardholders in order to verify activity. Employment Specialist North St. Paul Work Force Centre (Goodwill Easter Seals) ? Ensure that positive relationships are maintained with internal and external stakeholders, resulting in optimum employment outcomes for job seekers. ? Exceeded standards and criteria set by CARF, The Rehabilitation Accreditation Commission, Workforce Investment Act, HIPAA or other specific project grants or contracts of Goodwill/Easter Seals MN. ? Assisted people to create resumes, cover letter as well as offered them workshops to improve their skills. ? Helped customers build work skills, set career goals and prepare for job search and future employment. ADVOCATE EXPERIENCE Child Advocate for Ramsey County, September 2014 ¨C Present Juvenile and Family Justice Center ? As Guardian Ad Litem for children in abusive homes, I attended court to advocate on their behalf. ? Paid visits to foster families and next of kin in order to investigate wellbeing of children. ? Made recommendations to judge concerning which home will be more suitable to minor¡¯s needs. ? Communicated with social workers and other governmental workers to ensure child¡¯s best interest. ? Was responsible for preparing case reports to update child¡¯s court files. ? Was responsible for keeping very confidential court information concerning drug activity and domestic abuse cases. VOLUNTEER EXPERIENCE ? Advocate on field canvas for Clean Water Action in Minnesota. January 2015. ? Leader of National Heritage Ensemble and organizer of Annual Flavor show. March 2010 ¨C May 2014 ? Helped with building maintenance at the Lynchburg Battered Women¡¯s shelter. Sept. 2010 ? Historian, African Student Association, Randolph College, Spring 2012 ¨C Spring2013 ? Historian, Black Leaders Association, Randolph College, Aug 2010 ¨Cspring 2012 ? Volunteered as youth group leader for Annual Science Festival. Spring 2010 ¨C Spring 2013 ? Spokesperson for Rape and Sexual Harassment Awareness Policy program. May 2012 ¨C 2014
- 2. ? Assistant stage manager for the production midsummer¡¯s night dream, The Wildcat Theatre. Spring 2012 ? Involved in Campus Outreach Christian Ministry as a group leader, Sept. 2010 ¨C May 2014 ? Designed a Creative Writing Therapy program for the Lynchburg Battered Women¡¯s shelter. Jan 2014¨C May 2014 CHILDCARE EXPERIENCE August 2010 ¨C Present ? Nanny for a 3 year old and 5 year old for 3 years. ? Group leader at Randolph College Science Fest for two years. 2010 ¨C 2012. ? Volunteered in a speaking event on the presentation of African countries for high school kids. ? Helped to organize and raised money for and hosted Halloween festivals for Lynchburg kids. ? Nanny for a 5 year old and 7 year old for 4 years. ? Babysat a 7 year old for 3 years. ? Babysat parents¡¯ children while working at Randolph College nursery during school year. ? Assistant Sunday School teacher for 2 years for kids ages 3 to 12 years. ADMINISTRATIVE EXPERIENCE Assistant Manager/Supervisor, December 2009 ¨C January 2014 H&M Restaurant, Dzowulu, Ghana ? Responsible for the administrative tasks and programs and processes relevant to overall operations. ? Recruited, interviewed, hired and trained workers for prospective jobs. ? Supervised chefs, waiters, and hospitality staff in order to ensure great service output. ? Calculated invoices and daily profits for accounts and record keeping. ? Responsible for great customer care and satisfaction at all times. Elden Street Pediatrics, Summer 2011 ¨C Summer 2013 Office Assistant ? Provided comfort to children in times of fear and restlessness. ? Collaborated with pediatricians and administrative assistants to embark on duties assigned, which built my teamwork skills, professionalism and good relationships. ? Printed, scanned and organized patients¡¯ medical charts into different categories, so as to maintain a neat and organized office. ? Entered data into excel spreadsheet and MS word. Through this I enhanced my computer skills. ? Learned to work independently and also in accordance to the United States Privacy Act in order to preserve personal information of patients. ? Through the many duties assigned, my adaptability to routine work is at its best. HR Manager, January 2005 ¨C August 2010 Worldcool Stone Quarry Ltd., Obuoho, Ghana ? Developed the skills of managers and the organization in order to ensure that activities run well. ? Advocated for both the needs of the company and its employees. ? Recruited, interviewed, hired and trained workers for prospective jobs. ? Encouraged employees to stretch their experience, grow their skills, and develop their ability to contribute within their organization. ? Involved in staffing workers according to qualifications and positions available. ? Administered payment and benefits of employees. Office Assistant/Receptionist, April 2008 ¨C September 2008 F&A Travel and Tours, Osu, Ghana ? Received and transferred phone calls to managers, as well as making appointments. ? Helped to plan events, i.e, MTN African Cup of Nations, held in Ghana. Summer 2008. ? Made copies, sent emails, and faxed documents to other local branches. ? Received and served guests and visitors, made reservations for them in a hospitable manner. ? Helped to plan tourists¡¯ adventure packages for visitors during the world cup time.
- 3. STUDENT EXPERIENCE Teaching Assistant, Summer 2013 Sandusky Museum Field School for Archeology ? Gave tours of archeologically mapped and historical sites at the museum. ? Helped to move equipment back and forth from storage to mapping site. ? Helped Professor with lectures and coordination of class times and excavation times. ? Involved in digging, excavations and the mapping of sites. ? Helped to set up for class and clean up the excavation sites along with the museum lecture area. Assistant Event Planner/Office Help, September 2011 ¨C August 2012 Alumnae Office ? Organized past documents, merchandise, event give aways and souvenirs for homecomings. ? Helped to organize and raise money for festivals and events for the college students. ? Helped to organize educational events and bead making classes for students to come together. ? Volunteered to organize and attend Annual Alumnae Dinner. ? Entered data into excel spreadsheet and MS word. Through this enhanced my computer skills. ? Learnt to work in a group and also in accordance to the Randolph College Confidentiality Act in order to preserve personal information of alumnae while using a software to contact them Building Monitor, September 2011 ¨C January 2012 Randolph College Wild Cat Physical Education Building ? Kept routine track records of students and guests in all stations of the gymnasium. ? Kept records of all gym equipment along with the information of those who borrowed them. ? Made laundry preparations for all athlete uniforms and sportswear. ? Ensured that all work out and training rooms were well stocked and in great condition. ? Saw to the proper opening and closing up of the gymnasium when required to. ? Maintained clean working environment Teaching Assistant, September 2010 ¨C September 2011 Randolph College Nursery School ? Helped students learn mainly through play and interactive activities ? Capitalized on children's play to further language and vocabulary development. ? Helped children get through daily routines including reading time, story time, play time and naps. ? Helped to plan, facilitate and coordinate the transitions of children from work station to station. ? Kept a safe and neat play area for children. ? Set up for openings and closings, used disinfectants to periodically sanitize environment.