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paul_jubb cv 16May15
- 1. Paul Jubb Home: 0191 2730043 Mobile: 07910 514506 Email: paul.jubb@talktalk.net LinkedIn: www.linkedin.com/in/pjubb 18 Lynnwood Avenue, Newcastle, NE46XB Profile: As a highly experienced and motivated APMP and Prince 2 qualified project management professional I have a proven history of leading complex projects and portfolios to successful delivery for a world class company. A focus on what matters to an individual project or business area allows me to shape portfolios, lead my team effectively and accelerate projects from inception through to delivery. A passion for delivering for the business combined with a wide experience of technologies and tool sets enables me to effectively deliver company goals. Career History: British Airways Plc 1990 to date Project Manager 2000 to date IFCE Portfolio Responsibilities: • Full accountability for relationship management and delivery of IT projects for British Airways Cabin Crew In Flight Customer Experience (IFCE). • Complete responsibility for project portfolio from initial scoping strategy through to final delivery, including production and justification of business cases, robust plans, governance and contract negotiation. • Setting detailed technology approach for new applications and enhancement of legacy systems. • Leading and coaching flexible teams of near shore and Global partners to deliver projects. Achievements: • Crew Mobile Allowances. £1.6 Million project to deliver a mobile crew variable payments system. • developer.ba.com a cutting edge distribution channel designed to unlock completely new mobile enabled sales models. • Successful integration of the British Midland fleet into BA to enable rapid and effective transition. Project realised £100 million in benefits per year. • Quick and efficient creation of a new internationally based, fleet driving cost savings and enhancing customer experience. • Implemented Performance Management on the Oracle ERP bringing structured career development to over 8000 crew. Plan Manager Crew Tracking Responsibilities: • Brought in to build a cohesive and comprehensive plan for the very large and complex Crew Tracking Project. • Close management and monitoring of the struggling offshore supplier giving early warning of risks or slippage. Ensuring the project took timely corrective action to minimise impact. Definition and shaping of project phases and associated teams including supplier regression testing, large-scale integration testing and user acceptance testing. Achievements: • Drew together different teams with conflicting objectives to facilitate, shape and agree the first single view of this very large, challenging project. Paul Jubb Curriculum Vitae 1 of 3
- 2. • Redefined governance, working procedures and supplier processes in order to deliver the £15 million project plan. New Cabin Crew Fleet Responsibilities: • Delivery of Mixed Fleet Operational Tracking. • Balancing business scope and IT change in order to deliver to intractable dates. Achievements: • Flawless delivery to extremely challenging deadlines minimising business exposure to significant industrial relations issues. • Crew efficiencies of over £60 million per annum and rising Workforce Management Planned and managed a complex upgrade of the ‘Infor’ workforce-planning tool for sites across the USA. Building links with Airlines to use their experience to shape the project and aid supplier selection. Absence Management for Heathrow Customer Services. Drove the process definition, design, build, implementation and training of an entirely new performance system in only 6 months. Highly successful implementation supporting a reduction in absenteeism of 21% Supply Chain and Warehouse Management Delivered the IMI Order project. A challenging £1.5 million project delivered in under a year against a background of severe business disruption caused by the Gate Gourmet industrial action. E-Commerce Delivered Debit Card Acceptance on BA.com. Coordinated multiple teams to implement this technically difficult project. Generated a significant shift of card usage to debit cards for internet bookings and a consequent reduction in cost of sale. Amadeus Migration – Contact Centres Responsibilities: • Responsible for the transition of all Call Centre systems from the existing customer reservation system, BABS, to the replacement Amadeus Host. • Leading a core team of technical specialists with dotted line reports from other project managers. • Pro-actively coordinating with customers to identify and implement business changes, integration and business process testing to plan and facilitate implementation and cut over worldwide. Achievements • Conversion and implementation of a dozen systems in one of the largest and most complex and challenging programmes in the UK. Enabled a smooth transition for numerous and diverse customer areas. Project Leader / Analyst programmer 1990 to 2000 Developed, designed and ultimately lead a number of systems and projects. Most notably QIK2 a contact center selling system used in over a dozen countries by thousands of users. I also gained extensive experience in ticketing, CTI, and financial accounting systems. Paul Jubb Curriculum Vitae 2 of 3
- 3. KEY SKILLS • Leadership – engendering real trust, to ensure the wider team of customers, suppliers and project teams are fully engaged on the project. • Business analysis and architecture – Skilled at scoping and shaping projects from initial objectives through to requirements and design. • Personable Person – getting the most out of people is my key skill, from building and actively managing teams to dealing with challenges while being approachable, hands-on and supportive throughout. • Project and Portfolio Delivery Management – using different lifecycles (Waterfall, DSDM and Agile), with formal methodologies including PRINCE2, APMP and other industry best practice). • Matrix Management – successfully managing stakeholders (including cross departmental and cross company) through influencing and consideration of concerns to understand and communicate constraints, dependencies and needs. • Global Resourcing – deep understanding and experience of the inherent differences between global and internal staff and the relative merits of the different delivery models and their appropriate use. • Global Stakeholder Management – skilled at working with teams, customers and suppliers across multiple global locations, often using time zone differences as an advantage • Third Party Supplier Management - driving excellent value for money whilst reducing risk using with a combination of detailed understanding and ‘Win Win’ negotiation. Able to then track supplier progress and where necessary alter project the approach to ensure that suppliers can meet their commitments within clearly agreed parameters. • IT Professional – a well-rounded skill set gives me detailed understanding of the design, technical and analyses disciplines and lifecycles. Where necessary, this allows me to take on elements of these roles and so drive projects through to delivery more quickly. Education: APMP PRINCE 2 Foundation and Practitioner University of Newcastle-upon-Tyne: BSc (Hons) Computer Science Paul Jubb Curriculum Vitae 3 of 3