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Who is Paul Davis? Leader in the Property Insurance Mitigation and Restoration Industry Primary Clients: Insurance Agents and Adjusters Our Customers: Residential and Commercial Property Owners

Our History Founded in 1966 in Jacksonville, Florida Today, More Than 240 Franchises and $500 Million in Revenue

First … To Use Computerized Estimating in Insurance Restoration Work Network to Offer a Performance Warranty to Insurance Companies Full-service Restoration Network to Have a National Presence National Mitigation Organization to Offer a 3-Day Drying Guarantee for Water Losses

Mitigation Services Emergency Services Structural Drying Mold Remediation Smoke Decontamination and Cleanup Full Service Contents Cleaning, Inventory, and Storage Document Restoration Lead

Reconstruction Services Structural Stabilization Temporary Repairs Full Construction Services

Commercial Services Large Loss Mitigation Business Interruption Reduction Structural Stabilization Full Range of Commercial Contractor Services Disaster Management Planning Consulting

Paul Davis Pledge We Pledge That We Will Always be: Respectful of Your Needs and Courteous to You Reliable and Consistent in Our Response and Quality of Work Efficient and on Schedule Expert in Everything We Offer Conscientious about How We Take Care of Your Property Prepared so That Disruption is Minimized Honest and Thorough in Our Communications

Training National Training Center Located in Jacksonville, Florida Meets or Exceeds IICRC Qualifications All Offices are Certified in Fire, Smoke, Water, Mold Mitigation and Restoration Committed to Training Our Franchisees and Partners

State of the Art Training Facility

Quality Survey Every Customer Asks “How Likely Would You Recommend Paul Davis to a Friend or Colleague?” What Does It Measure? Net Promoter Score (Those That Rate us a “9” or “10”) More than 90% of our customers are Promoters

Customer Experience “6” Defines Our 6-Step Approach to Excellence in Customer Service Based on the “Golden Rule” – Treat Others as You Would Like to be Treated More Than Words on Paper … It’s a Commitment That All Offices Are Required to Incorporate Into Their Culture

Why Call Paul? Innovation – From Being First to Partner With the Insurance Industry to Bringing Solutions Like Dry.in.3 and Predict-A-Dry , We Develop Ideas That Delight Your Customers and Save You Money Fast Response – We Guarantee to Contact Your Customers Within 30 Minutes and be Onsite Within 4 Hours; Giving You Piece of Mind That Their Needs Are Being Taken Care of Promptly Customer Service – We Use Our “6” Program and NPS Scoring System to Ensure We are Providing the Best Service to Your Customers

Why Call Paul? Experience – We Understand the Property Restoration Process; Helping You Reduce Costs While Getting Your Customers’ Lives Back to Normal Capability – We Offer Full Service Mitigation, Restoration and Reconstruction Services, Reducing the Time Required in Dealing With Multiple Suppliers

We Want Your Business Our Goal is to be Available Whenever You Need Us … 24/7/365 Our National Hotline: 1 (888) 4-PDR-NOW 1 (888) 473-7669 Or Via the Web: www.pdrestoration.com We Pledge to Contact Your Insured Within 30 Minutes We Promise to be On-site Within 4 Hours

Thank You Presentation Event 2010

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Paul Davis Overview

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Paul Davis Overview