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Oleg Aliullov
Oleg Aliullov

Process Excellence Market SnapShot

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亠亰仍舒 亳仍亠亟仂于舒仆亳 仆从舒 Process Excellence PEX Network 2012 丐亠仍亠从仂仄, 仂仄仍亠仆仆亠 仆从亳 亳 个亳仆舒仆仂于亠 亳仆亳
April 9, 2012 | 2 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 仂亟仂仍亢亳亠仍仆仂 仗仂亞舒仄仄 仗仂 仂于亠亠仆于 仂仗亠舒亳亶 1 Telecom & Utilities 2-5YY, Financial Services 2-10YY 亠仗舒舒仄亠仆 仂于亠于亠仆仆亶 亰舒 弌仂于亠亠仆于仂 仗仂亠仂于 2 Telecom & Utilities Operations/Quality, Financial Services Operations 舒舒弍 于仆亠亟亠仆亳 PE 3 Telecom & Utilities: Enterprise wide=50%|1bu=>34% Financial Services: 1bu=>43%|Enterprise wide=40% 2012 亞仂亟 从仂仄仗舒仆亳亳 仂舒仆ﾑ 亳 于亠仍亳亳于舒ﾑ 弍ﾐ莞勤却 仆舒 仆舒仗舒于仍亠仆亳亠 4 弌仂于亠亠仆于仂 仂仗亠舒亳亶 Telecom & Utilities: 丕于亠仍亳亳仍亳 = 32% | 舒于亳仍亳 舒从亳仄 亢亠 = 50% Financial Services: 舒于亳仍亳 舒从亳仄 亢亠 = 55% 仍亳亠仍仆仂 仗仂亠从仂于 仗仂 仂于亠亠仆于仂于舒仆亳 仗仂亠仂于 仂舒于仍磳 5 Telecom & Utilities 3-6mm=43%/6-12mm=24%, Financial Services 3-6mm=48%/6-12mm=35%
April 9, 2012 | 3 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 舒从仂于舒 亠仍 舒亳 PI-仗仂亞舒仄仄? 1 亠亰仍舒 Telecom/ Finance Services Utilities 仂于亠仆亳亠 亟仂于仍亠于仂亠仆仆仂亳 从仍亳亠仆仂于 49,2% 76,7% 弌仆亳亢亠仆亳亠 亰舒舒 52,5% 66,7% 丕于亠仍亳亠仆亳亠 亠从亳于仆仂亳 71,2% 66,7% 弌仆亳亢亠仆亳亠 从仂仍亳亠于舒 亟亠亠从仂于 18,6% 13,3% 亟舒仗舒亳 从 仆仂于仄 亠亞仍舒仄亠仆舒仄 3,4% 3,3% 亟舒仗舒亳 从 仍亳礌亳礆 亳 仗仂亞仍仂亠仆亳礆 3,4% 6,7% 弌仂仆舒仗舒于仍亠仆仆仂 丐-舒从亳于仆仂亠亶 亳 弍亳亰仆亠-仗仂亠仂于 10,2% 6,7% 丕于亠仍亳亠仆亳亠 仗亳于亳 仆舒 仆从亠 亳 仗亳弍仍亳 8,5% 15,0% 亠于仍亠仆亳亠 于仆亠仆仆亠亞仂 从仂仆仂仍 3,4% 13,3% 弌仆亳亢亠仆亳亠 仂仗亠舒亳仂仆仆 亳从仂于 37,3% 16,7% 丕于亠仍亳亠仆亳亠 亳仆仆仂于舒亳亶 15,3% 11,7%
April 9, 2012 | 4 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 从舒从亳 亟亠仗舒舒仄亠仆舒 仗亳仄亠仆ﾑ 仄亠仂亟仂仍仂亞亳亳 PI? 亠仗舒舒仄亠仆 Telecom/ Finance Services 2 3 Utilities 亠仗舒舒仄亠仆 仗仂 仗舒于仍亠仆亳 弍亳亰仆亠-仂仗亠舒亳礆亳 81,7% 72,9% 丐 亠仗舒舒仄亠仆 46,7% 35,6% 丕仗舒于仍亠仆亳亠 亠仗仂从仂亶 仗仂舒于仂从 23,3% 64,4% 仂亳亰于仂亟于仂 N/A 39.0% 舒从仗从亳 25,0% 33,9% 仂亟舒亢亳 38,3% 16,9% 舒从亠亳仆亞 26,7% 32,2% 弌仍亢弍舒 亠于亳舒 从仍亳亠仆仂于 61,7% 39,0% 个亳仆舒仆仂于亶 亟亠仗舒舒仄亠仆 50,0% 44,1% 丕仗舒于仍亠仆亳亠 仗亠仂仆舒仍仂仄 40,0% 37,3% 豫亳亟亳亠从亳亶 亟亠仗舒舒仄亠仆 16,7% 22,0% 亠仗舒舒仄亠仆 亳仍亠亟仂于舒仆亳亶 亳 舒亰舒弍仂仂从 5,0% 16,9% 亳亳弍亳 21,7% 13,6% 亠亠于亳 & 舒从仍舒亟仆亠 舒仂亟 10,0% 13,6%
April 9, 2012 | 5 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 舒从仂亶 亳仗 舒弍仂 仗仂 仍亠仆亳 仗仂亠舒 弍亟亠 仂从仂仄 于 2012? 丐亳仗 舒弍仂 Telecom/ Finance 4 Utilities Services BPM Suites (仂仄仗仍亠从 仗仂 仗舒于仍亠仆亳 弍亳亰仆亠-仗仂亠舒仄亳) 15,3% 28,3% Business/Operational Intelligence Software (亳仍仂亢亠仆亳 18,6% 21,7% 仗仂亟亟亠亢亳于舒ﾑ亳亠 仂于亠亠仆于仂 弍亳亰仆亠-仂仗亠舒亳亶) Data Management (丕仗舒于仍亠仆亳亠 亟舒仆仆仄亳) 25,4% 15,0% Business Dashboards (亳亰仆亠-仗舒仆亠仍亳) 23,7% 26,7% Other Software/Technology (亞亳亠 仗亳仍仂亢亠仆亳/丐亠仆仂仍仂亞亳亳) 3,4% 6,7% Software/Technology Integration (仆亠亞舒亳仂仆仆亠 仗亳仍仂亢亠仆亳 亳 18,6% 20,0% 亠仆仂仍仂亞亳亳 亳仆亠亞舒亳亳) Third-party Consultancy Services (弌仂仂仆仆亳亠 从仂仆仍舒亳仂仆仆亠 仍亞亳) 16,9% 18,3% Training in Process Improvement Tools & Methodologies (e.g. Lean, Six 61,0% 68,3% Sigma, etc.) (丐亠仆亳仆亞亳 仗仂 PI) Training Soft skills (e.g. leadership, culture, change management) 55,9% 51,7% (丐亠仆亳仆亞亳 仗仂 从仂仗仂舒亳于仆仄 仆舒于从舒仄) Hiring New Process Improvement Employees (舒亶仄 仆仂于 仗亠亳舒仍亳仂于 22,0% 25,0% 仗仂 PI)
April 9, 2012 | 6 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 舒从亳亠 亠亶仄于仂从亳/仄亠仂亟仂仍仂亞亳亳 亳仗仂仍亰亠亠? 个亠亶仄于仂从/仄亠仂亟仂仍仂亞亳 Telecom/ Finance Services 5 Utilities Lean 45,80% 50,0% Six Sigma 35,60% 36,7% Lean & Six Sigma 39,00% 61,7% Business Process Management/Automation 25,40% 28,3% Balanced Scorecard/Dashboards 33,90% 46,7% Business Process Re-Engineering 35,60% 31,7% Total Quality Management 16,90% Design For Six Sigma 18,3% Process Excellence Framework 8,50% 15,0%
April 9, 2012 | 7 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 舒从仂于仂 亟仍 舒 从仍ﾑ亠于仂亠 亳亰仄亠亠仆亳亠 仗亠舒? 亳亠亳亶 Telecom/ Finance Services 6 Utilities 弌仆亳亢亠仆亳亠 亰舒舒 23,2% 40,4% 丕亟仂于仍亠于仂亠仆仆仂 亰舒从舒亰亳从仂于 19,6% 21,1% 亰仄亠仆亠仆亳亠 仗仂亰亳亳亳 仂亟仆亳从仂于 5,4% 1,8% 丕于亠仍亳亠仆仆舒 仗仂亳亰于仂亟亳亠仍仆仂/亠从亳于仆仂 33,9% 29,8% 仂仍亳亠于仂 仗仂亟亞仂仂于仍亠仆仆 仂亟仆亳从仂于 3,6% 1,8% 丕于亠仍亳亠仆亳亠 于从亳 12,5% 5,3% 亢亳亟舒仆亳 舒从舒亰亳从仂于 仗亳 亳仗仂仍亰仂于舒仆亳亳 Process Excellence
弌弌 ! oleg@aliullov.ru

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Pe market snap_shot

  • 1. 亠亰仍舒 亳仍亠亟仂于舒仆亳 仆从舒 Process Excellence PEX Network 2012 丐亠仍亠从仂仄, 仂仄仍亠仆仆亠 仆从亳 亳 个亳仆舒仆仂于亠 亳仆亳
  • 2. April 9, 2012 | 2 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 仂亟仂仍亢亳亠仍仆仂 仗仂亞舒仄仄 仗仂 仂于亠亠仆于 仂仗亠舒亳亶 1 Telecom & Utilities 2-5YY, Financial Services 2-10YY 亠仗舒舒仄亠仆 仂于亠于亠仆仆亶 亰舒 弌仂于亠亠仆于仂 仗仂亠仂于 2 Telecom & Utilities Operations/Quality, Financial Services Operations 舒舒弍 于仆亠亟亠仆亳 PE 3 Telecom & Utilities: Enterprise wide=50%|1bu=>34% Financial Services: 1bu=>43%|Enterprise wide=40% 2012 亞仂亟 从仂仄仗舒仆亳亳 仂舒仆ﾑ 亳 于亠仍亳亳于舒ﾑ 弍ﾐ莞勤却 仆舒 仆舒仗舒于仍亠仆亳亠 4 弌仂于亠亠仆于仂 仂仗亠舒亳亶 Telecom & Utilities: 丕于亠仍亳亳仍亳 = 32% | 舒于亳仍亳 舒从亳仄 亢亠 = 50% Financial Services: 舒于亳仍亳 舒从亳仄 亢亠 = 55% 仍亳亠仍仆仂 仗仂亠从仂于 仗仂 仂于亠亠仆于仂于舒仆亳 仗仂亠仂于 仂舒于仍磳 5 Telecom & Utilities 3-6mm=43%/6-12mm=24%, Financial Services 3-6mm=48%/6-12mm=35%
  • 3. April 9, 2012 | 3 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 舒从仂于舒 亠仍 舒亳 PI-仗仂亞舒仄仄? 1 亠亰仍舒 Telecom/ Finance Services Utilities 仂于亠仆亳亠 亟仂于仍亠于仂亠仆仆仂亳 从仍亳亠仆仂于 49,2% 76,7% 弌仆亳亢亠仆亳亠 亰舒舒 52,5% 66,7% 丕于亠仍亳亠仆亳亠 亠从亳于仆仂亳 71,2% 66,7% 弌仆亳亢亠仆亳亠 从仂仍亳亠于舒 亟亠亠从仂于 18,6% 13,3% 亟舒仗舒亳 从 仆仂于仄 亠亞仍舒仄亠仆舒仄 3,4% 3,3% 亟舒仗舒亳 从 仍亳礌亳礆 亳 仗仂亞仍仂亠仆亳礆 3,4% 6,7% 弌仂仆舒仗舒于仍亠仆仆仂 丐-舒从亳于仆仂亠亶 亳 弍亳亰仆亠-仗仂亠仂于 10,2% 6,7% 丕于亠仍亳亠仆亳亠 仗亳于亳 仆舒 仆从亠 亳 仗亳弍仍亳 8,5% 15,0% 亠于仍亠仆亳亠 于仆亠仆仆亠亞仂 从仂仆仂仍 3,4% 13,3% 弌仆亳亢亠仆亳亠 仂仗亠舒亳仂仆仆 亳从仂于 37,3% 16,7% 丕于亠仍亳亠仆亳亠 亳仆仆仂于舒亳亶 15,3% 11,7%
  • 4. April 9, 2012 | 4 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 从舒从亳 亟亠仗舒舒仄亠仆舒 仗亳仄亠仆ﾑ 仄亠仂亟仂仍仂亞亳亳 PI? 亠仗舒舒仄亠仆 Telecom/ Finance Services 2 3 Utilities 亠仗舒舒仄亠仆 仗仂 仗舒于仍亠仆亳 弍亳亰仆亠-仂仗亠舒亳礆亳 81,7% 72,9% 丐 亠仗舒舒仄亠仆 46,7% 35,6% 丕仗舒于仍亠仆亳亠 亠仗仂从仂亶 仗仂舒于仂从 23,3% 64,4% 仂亳亰于仂亟于仂 N/A 39.0% 舒从仗从亳 25,0% 33,9% 仂亟舒亢亳 38,3% 16,9% 舒从亠亳仆亞 26,7% 32,2% 弌仍亢弍舒 亠于亳舒 从仍亳亠仆仂于 61,7% 39,0% 个亳仆舒仆仂于亶 亟亠仗舒舒仄亠仆 50,0% 44,1% 丕仗舒于仍亠仆亳亠 仗亠仂仆舒仍仂仄 40,0% 37,3% 豫亳亟亳亠从亳亶 亟亠仗舒舒仄亠仆 16,7% 22,0% 亠仗舒舒仄亠仆 亳仍亠亟仂于舒仆亳亶 亳 舒亰舒弍仂仂从 5,0% 16,9% 亳亳弍亳 21,7% 13,6% 亠亠于亳 & 舒从仍舒亟仆亠 舒仂亟 10,0% 13,6%
  • 5. April 9, 2012 | 5 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 舒从仂亶 亳仗 舒弍仂 仗仂 仍亠仆亳 仗仂亠舒 弍亟亠 仂从仂仄 于 2012? 丐亳仗 舒弍仂 Telecom/ Finance 4 Utilities Services BPM Suites (仂仄仗仍亠从 仗仂 仗舒于仍亠仆亳 弍亳亰仆亠-仗仂亠舒仄亳) 15,3% 28,3% Business/Operational Intelligence Software (亳仍仂亢亠仆亳 18,6% 21,7% 仗仂亟亟亠亢亳于舒ﾑ亳亠 仂于亠亠仆于仂 弍亳亰仆亠-仂仗亠舒亳亶) Data Management (丕仗舒于仍亠仆亳亠 亟舒仆仆仄亳) 25,4% 15,0% Business Dashboards (亳亰仆亠-仗舒仆亠仍亳) 23,7% 26,7% Other Software/Technology (亞亳亠 仗亳仍仂亢亠仆亳/丐亠仆仂仍仂亞亳亳) 3,4% 6,7% Software/Technology Integration (仆亠亞舒亳仂仆仆亠 仗亳仍仂亢亠仆亳 亳 18,6% 20,0% 亠仆仂仍仂亞亳亳 亳仆亠亞舒亳亳) Third-party Consultancy Services (弌仂仂仆仆亳亠 从仂仆仍舒亳仂仆仆亠 仍亞亳) 16,9% 18,3% Training in Process Improvement Tools & Methodologies (e.g. Lean, Six 61,0% 68,3% Sigma, etc.) (丐亠仆亳仆亞亳 仗仂 PI) Training Soft skills (e.g. leadership, culture, change management) 55,9% 51,7% (丐亠仆亳仆亞亳 仗仂 从仂仗仂舒亳于仆仄 仆舒于从舒仄) Hiring New Process Improvement Employees (舒亶仄 仆仂于 仗亠亳舒仍亳仂于 22,0% 25,0% 仗仂 PI)
  • 6. April 9, 2012 | 6 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 舒从亳亠 亠亶仄于仂从亳/仄亠仂亟仂仍仂亞亳亳 亳仗仂仍亰亠亠? 个亠亶仄于仂从/仄亠仂亟仂仍仂亞亳 Telecom/ Finance Services 5 Utilities Lean 45,80% 50,0% Six Sigma 35,60% 36,7% Lean & Six Sigma 39,00% 61,7% Business Process Management/Automation 25,40% 28,3% Balanced Scorecard/Dashboards 33,90% 46,7% Business Process Re-Engineering 35,60% 31,7% Total Quality Management 16,90% Design For Six Sigma 18,3% Process Excellence Framework 8,50% 15,0%
  • 7. April 9, 2012 | 7 仂 亠亰仍舒舒仄 舒仆舒仍亳亰舒 亰舒从舒亰亳从仂于 仂舒仍亳 亠仍亠从仂仄 亳 亳仆舒仆仂于 亳仆亳仂于 舒从仂于仂 亟仍 舒 从仍ﾑ亠于仂亠 亳亰仄亠亠仆亳亠 仗亠舒? 亳亠亳亶 Telecom/ Finance Services 6 Utilities 弌仆亳亢亠仆亳亠 亰舒舒 23,2% 40,4% 丕亟仂于仍亠于仂亠仆仆仂 亰舒从舒亰亳从仂于 19,6% 21,1% 亰仄亠仆亠仆亳亠 仗仂亰亳亳亳 仂亟仆亳从仂于 5,4% 1,8% 丕于亠仍亳亠仆仆舒 仗仂亳亰于仂亟亳亠仍仆仂/亠从亳于仆仂 33,9% 29,8% 仂仍亳亠于仂 仗仂亟亞仂仂于仍亠仆仆 仂亟仆亳从仂于 3,6% 1,8% 丕于亠仍亳亠仆亳亠 于从亳 12,5% 5,3% 亢亳亟舒仆亳 舒从舒亰亳从仂于 仗亳 亳仗仂仍亰仂于舒仆亳亳 Process Excellence