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Santoso Budi
Santoso Budi

This document outlines the steps in dealing with problems concerning people as part of a management training program session. It discusses that people are unique and emotional creatures, with different individuals having different problems and needs. It then lists the 8 steps to dealing with problems concerning people, which include: 1) providing evidence, 2) taking up the problem, 3) determining the cause, 4) finding the core cause, 5) making the objective clear, 6) determining measurement, 7) implementing measurement, and 8) verifying. The document emphasizes that while machines can be produced and worked with, people are essential to making things happen.

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# Session 15 of Management Training Program
M A N A G E R ’S ROLE
F U N C T I O N O F MANAGEMENT PLANNING DIRECTINGCONTROL COORDINATING
TAKING CARE CONCERNING Presented by: Budi Santoso
1 The importance of taking care problems concerning people 2 Important steps in taking care problems concerning people OBJECTIVES
Which one is more DIFFICULT, dealing with Machine or People?
You wake up in the morning and find your smart phone battery is low. What are you going to do to solve this problem?
One of your best friends calls you in the afternoon and invites you to have a dinner. You agree and come to the nearest restaurant with your friend after office hour. On the way home, you remember that your wife/husband wants to go shopping together right after office hour. You are absolutely sure that she/he will be very angry. What will you do to make him/her happy (not angry)?
Human is an Unique Creature. There are no two persons or more who are exactly same.
Human is an Emotional Creature
Different Person Have Different problems
Different Person Needs Different Solution
How to Deal With PROBLEM concerning PEOPLE?
STEPS in Dealing with Provide Evidence1 Problem Concerning People8
Previous Performance Current Performance Company Regulation KPI Achievement, etc. EVIDENCE CAN BE IN FORMS OF:
STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem
1. Does it have any impact on employee performance? 2. Does it have negative impact for KPI achievement ? 3. Does it have negative impact for organization (profit, environment, etc) ? 4. Does it need to be resolved? 5. Is it a problem? QUESTIONS FOR IDENTIFYING PROBLEM
STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause3
Find All Possible
STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause 3 4
If this cause did not exist, This problem would not have occurred Removing this cause would resolve this problem INDICATOR
STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear 3 4 5
STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear Determine the measurement 3 4 5 6
STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear Determine the measurement Implement the measurement 3 4 5 6 7
STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear Determine the measurement Implement the measurement Verify 3 4 5 6 7 8
DISCUSSION
QUESTION If You are Mr. Chang’s Manager, What are you going to do to resolve this problem?
People's Problem_Upload Linkedin
You Can Produce with your MACHINE, You Can Purchase with your MONEY, You Can Work with your METHOD, But You Can Do Nothing without MAN. MAN makes All Things Happen.
STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear Determine the measurement Implement the measurement Verify 3 4 5 6 7 8
People's Problem_Upload Linkedin

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People's Problem_Upload Linkedin

  • 1. # Session 15 of Management Training Program
  • 2. M A N A G E R ’S ROLE
  • 3. F U N C T I O N O F MANAGEMENT PLANNING DIRECTINGCONTROL COORDINATING
  • 5. 1 The importance of taking care problems concerning people 2 Important steps in taking care problems concerning people OBJECTIVES
  • 6. Which one is more DIFFICULT, dealing with Machine or People?
  • 7. You wake up in the morning and find your smart phone battery is low. What are you going to do to solve this problem?
  • 8. One of your best friends calls you in the afternoon and invites you to have a dinner. You agree and come to the nearest restaurant with your friend after office hour. On the way home, you remember that your wife/husband wants to go shopping together right after office hour. You are absolutely sure that she/he will be very angry. What will you do to make him/her happy (not angry)?
  • 9. Human is an Unique Creature. There are no two persons or more who are exactly same.
  • 10. Human is an Emotional Creature
  • 13. How to Deal With PROBLEM concerning PEOPLE?
  • 14. STEPS in Dealing with Provide Evidence1 Problem Concerning People8
  • 15. Previous Performance Current Performance Company Regulation KPI Achievement, etc. EVIDENCE CAN BE IN FORMS OF:
  • 16. STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem
  • 17. 1. Does it have any impact on employee performance? 2. Does it have negative impact for KPI achievement ? 3. Does it have negative impact for organization (profit, environment, etc) ? 4. Does it need to be resolved? 5. Is it a problem? QUESTIONS FOR IDENTIFYING PROBLEM
  • 18. STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause3
  • 20. STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause 3 4
  • 21. If this cause did not exist, This problem would not have occurred Removing this cause would resolve this problem INDICATOR
  • 22. STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear 3 4 5
  • 23. STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear Determine the measurement 3 4 5 6
  • 24. STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear Determine the measurement Implement the measurement 3 4 5 6 7
  • 25. STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear Determine the measurement Implement the measurement Verify 3 4 5 6 7 8
  • 27. QUESTION If You are Mr. Chang’s Manager, What are you going to do to resolve this problem?
  • 29. You Can Produce with your MACHINE, You Can Purchase with your MONEY, You Can Work with your METHOD, But You Can Do Nothing without MAN. MAN makes All Things Happen.
  • 30. STEPS in Dealing with Provide Evidence1 Problem Concerning People8 2 Take up as problem Determine the cause Find the core cause Make the objective clear Determine the measurement Implement the measurement Verify 3 4 5 6 7 8