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Personal and Professional Development in the Ophthalmic Dignity in Care Campaign for Nutrition and Hydration 2012

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Tracy Culkin
Tracy Culkin

Tracy Culkin is the Dignity Champion for the Ophthalmology Department at Countess of Chester Health Park. She is proposing a Dignity and Nutrition Action Plan to address issues identified in the Dignity in Care Campaign. This will include highlighting nutritional needs of patients, encouraging staff to participate in nutrition training, and surveying patients about the department's nutrition and hydration facilities. She conducted surveys of patients in the Eye Clinic, Ward 55, and AMD Unit. The results showed some patients feel nutrition needs could be improved, such as providing more food/drink options in clinics and offering more substantial foods to patients after procedures.

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Ophthalmology Departments Dignity in Nutrition and Hydration Campaign 2012 Tracy Culkin Countess of Chester Health Park 2/6/2012 DIGNITY IN CARE CAMPAIGN
OphthalmologyDignityChampionTracyCulkin 2 Role of the Ophthalmology Dignity Champion: Tracy Culkin To stand up and challenge disrespectful behaviour rather than just tolerate it... To act as a good role model by treating other people with respect, particularly those who are less able to stand up for themselves... To speak up about dignity to improve the way that services are organised and delivered... And to Influence and inform colleagues on best practice skills and new developments that will aid patient safety... What is meant by the Dignity in Care Campaign?
OphthalmologyDignityChampionTracyCulkin 3 The Dignity in Care Campaign was launched in November 2006, and aims to stimulate a national debate around dignity in care and create a care system where there is zero tolerance of abuse and disrespect of adults. It is led by Government in partnership with many organisations that provide and commission care and protect the interests of those using care services and their carers. High quality care services that respect peoples dignity should: 1. Have a zero tolerance of all forms of abuse 2. Support people with the same respect you would want for yourself or a member of your family 3. Treat each person as an individual by offering a personalised service 4. Enable people to maintain the maximum possible level of independence, choice and control 5. Listen and support people to express their needs and wants 6. Respect peoples right to privacy 7. Ensure people feel able to complain without fear of retribution 8. Engage with family members and carers as care partners 9. Assist people to maintain confidence and a positive self esteem 10. Act to alleviate peoples loneliness and isolation Dear Nursing Staff
OphthalmologyDignityChampionTracyCulkin 4 As the Dignity Champion for our department, I am proposing to promote a... Dignity and Nutrition Action Plan Having enough to eat and drink is one of the most basic human needs. And yet we know from the Department of Health's Dignity in Care Campaign, that recent media articles, research reports and official complaints, that some vulnerable people are still not having THIS fundamental need met. To address these issues, during the dignity action day on the 1st of February 2012, I am proposing to highlight the nutritional needs of vulnerable patients on the departments notice boards and encourage staff to participate in nutrition and hydration study sessions on 23/1/12- 25/1/12 & 27/1/12. I will also be encouraging some of our patients to complete a survey from 31/1/12 to 3/2/12 and will be happy to feedback findings. Please note I would really appreciate your support during this time many thanks Staff Nurse Tracy Culkin
OphthalmologyDignityChampionTracyCulkin 5 Developing Nutrition and Hydration in Our Ophthalmology Department The purpose of this study is to find out what our patients/relatives opinions are, on the departments nutrition and hydration facilities. In order to improve our nutrition and hydration facilities to the general public and reduce patients anxieties during busy waiting list times. How the study will be performed As part of the Dignity Campaign on 31/1/12 until 3/2/12, 20 Random Patients/Relatives in each of the following areas: Eye Clinic Ward 55 AMD Unit Will be given a questioner (as shown below) The Patients/Relatives will then be asked to complete the questioner and return it back to a member of staff /or put it into a questioner feedback tray. The findings from this study will be shown in the next section and highlighted in the next ophthalmology staff meeting... The Ophthalmology Department
OphthalmologyDignityChampionTracyCulkin 6 is supporting the TRUSTS DIGNITY ACTION DAY Via Promoting Nutrition and Hydration... On 23rd January until the 8th February 2012 I Tracy Culkin known as the Ophthalmology Dignity Champion am proposing to: Encourage our HCSWs in practice to participate in Nutrition, Hydration and Mouth Care Study Sessions on 23/1/12- 25/1/12 & 27/1/12 in the ophthalmology seminar room... Highlight the nutritional needs of vulnerable patients on the departments notice boards until the 8th February ... Encourage Patients and their Relatives to complete a survey on their thoughts and feelings on developing Nutrition and Hydration in our Department... Ask at the desk for a survey form
OphthalmologyDignityChampionTracyCulkin 7 Patients and Relatives if you would like to tell us about your views on Nutrition and Hydration... Please ask at the desk for a survey Form on Developing Nutrition and Hydration in Our Department Thank you Tracy
OphthalmologyDignityChampionTracyCulkin 8 Developing Nutrition and Hydration in Our Ophthalmology Department Patient / Relatives 1. Do you think the Ophthalmology department meets the nutritional needs of all our patients? YES / NO 2. If YES how do we do this?................................................................................................... ........................................................................................................... ............................................................................................. 3. If NO why do you think this? ........................................................................................................... ........................................................................................................... ............................................................................................. 4. How do you think we can improve our practice ?......................................................................................................... ........................................................................................................... .............................................................................................. Thank you for your time please hand form back to the reception desk Tracy...
OphthalmologyDignityChampionTracyCulkin 9 Eye Clinic Questioner Results Question Number YES No Q1 3 17 Q2 3 Water Machine Q3 Cant see any drinking or food facilities 17 Q4 (3) -Yes - happy with water facilities (2) - No would like to see a water machine in clinic (15) - No - would like to see drinks and snack machines in clinic area Eye Clinic Questioner Results YES NO0 2 4 6 8 10 12 14 16 18 Q1 Q2 Q3 Q4 YES NO
OphthalmologyDignityChampionTracyCulkin 10 Ward Area Questioner Results Question Number YES No Q1 14 6 Q2 14 Tea/Coffee Toastofferedafter operation Q3 Cant see any alternative drinking or food facilities 6 Q4 (14) -Yes Happy with tea/coffee/ toast being offered after operation (2) - No - Would like to see a water machine available on the ward and alternative snacks instead of toast being offered. (4) - No - Would like something more substantial offered to them after having a generalanaesthetic. Ward 55 Questioner Results YES NO0 2 4 6 8 10 12 14 Q1 Q2 Q3 Q4 YES NO
OphthalmologyDignityChampionTracyCulkin 11 AMD Unit Questioner Results Question Number YES No Q1 16 4 Q2 16 Tea/Coffee Biscuits offered after Injection and water machine visible Q3 Cant see any alternative drinking or food facilities 4 Q4 (14) -Yes Happy with tea/coffee/biscuits being offered after injection. (2) - Yes Becausewater machineis visible and staff encourage you to use coffee shop facilities (4) - No - Would like something more substantial offered to diabetic patients if you are in the department for most of the day... EveryMonth Coffee shop becomes expensive AMD Unit Questioner Results Yes No0 2 4 6 8 10 12 14 16 Q 1 Q 2 Q 3 Q 4 Yes No

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Personal and Professional Development in the Ophthalmic Dignity in Care Campaign for Nutrition and Hydration 2012

  • 1. Ophthalmology Departments Dignity in Nutrition and Hydration Campaign 2012 Tracy Culkin Countess of Chester Health Park 2/6/2012 DIGNITY IN CARE CAMPAIGN
  • 2. OphthalmologyDignityChampionTracyCulkin 2 Role of the Ophthalmology Dignity Champion: Tracy Culkin To stand up and challenge disrespectful behaviour rather than just tolerate it... To act as a good role model by treating other people with respect, particularly those who are less able to stand up for themselves... To speak up about dignity to improve the way that services are organised and delivered... And to Influence and inform colleagues on best practice skills and new developments that will aid patient safety... What is meant by the Dignity in Care Campaign?
  • 3. OphthalmologyDignityChampionTracyCulkin 3 The Dignity in Care Campaign was launched in November 2006, and aims to stimulate a national debate around dignity in care and create a care system where there is zero tolerance of abuse and disrespect of adults. It is led by Government in partnership with many organisations that provide and commission care and protect the interests of those using care services and their carers. High quality care services that respect peoples dignity should: 1. Have a zero tolerance of all forms of abuse 2. Support people with the same respect you would want for yourself or a member of your family 3. Treat each person as an individual by offering a personalised service 4. Enable people to maintain the maximum possible level of independence, choice and control 5. Listen and support people to express their needs and wants 6. Respect peoples right to privacy 7. Ensure people feel able to complain without fear of retribution 8. Engage with family members and carers as care partners 9. Assist people to maintain confidence and a positive self esteem 10. Act to alleviate peoples loneliness and isolation Dear Nursing Staff
  • 4. OphthalmologyDignityChampionTracyCulkin 4 As the Dignity Champion for our department, I am proposing to promote a... Dignity and Nutrition Action Plan Having enough to eat and drink is one of the most basic human needs. And yet we know from the Department of Health's Dignity in Care Campaign, that recent media articles, research reports and official complaints, that some vulnerable people are still not having THIS fundamental need met. To address these issues, during the dignity action day on the 1st of February 2012, I am proposing to highlight the nutritional needs of vulnerable patients on the departments notice boards and encourage staff to participate in nutrition and hydration study sessions on 23/1/12- 25/1/12 & 27/1/12. I will also be encouraging some of our patients to complete a survey from 31/1/12 to 3/2/12 and will be happy to feedback findings. Please note I would really appreciate your support during this time many thanks Staff Nurse Tracy Culkin
  • 5. OphthalmologyDignityChampionTracyCulkin 5 Developing Nutrition and Hydration in Our Ophthalmology Department The purpose of this study is to find out what our patients/relatives opinions are, on the departments nutrition and hydration facilities. In order to improve our nutrition and hydration facilities to the general public and reduce patients anxieties during busy waiting list times. How the study will be performed As part of the Dignity Campaign on 31/1/12 until 3/2/12, 20 Random Patients/Relatives in each of the following areas: Eye Clinic Ward 55 AMD Unit Will be given a questioner (as shown below) The Patients/Relatives will then be asked to complete the questioner and return it back to a member of staff /or put it into a questioner feedback tray. The findings from this study will be shown in the next section and highlighted in the next ophthalmology staff meeting... The Ophthalmology Department
  • 6. OphthalmologyDignityChampionTracyCulkin 6 is supporting the TRUSTS DIGNITY ACTION DAY Via Promoting Nutrition and Hydration... On 23rd January until the 8th February 2012 I Tracy Culkin known as the Ophthalmology Dignity Champion am proposing to: Encourage our HCSWs in practice to participate in Nutrition, Hydration and Mouth Care Study Sessions on 23/1/12- 25/1/12 & 27/1/12 in the ophthalmology seminar room... Highlight the nutritional needs of vulnerable patients on the departments notice boards until the 8th February ... Encourage Patients and their Relatives to complete a survey on their thoughts and feelings on developing Nutrition and Hydration in our Department... Ask at the desk for a survey form
  • 7. OphthalmologyDignityChampionTracyCulkin 7 Patients and Relatives if you would like to tell us about your views on Nutrition and Hydration... Please ask at the desk for a survey Form on Developing Nutrition and Hydration in Our Department Thank you Tracy
  • 8. OphthalmologyDignityChampionTracyCulkin 8 Developing Nutrition and Hydration in Our Ophthalmology Department Patient / Relatives 1. Do you think the Ophthalmology department meets the nutritional needs of all our patients? YES / NO 2. If YES how do we do this?................................................................................................... ........................................................................................................... ............................................................................................. 3. If NO why do you think this? ........................................................................................................... ........................................................................................................... ............................................................................................. 4. How do you think we can improve our practice ?......................................................................................................... ........................................................................................................... .............................................................................................. Thank you for your time please hand form back to the reception desk Tracy...
  • 9. OphthalmologyDignityChampionTracyCulkin 9 Eye Clinic Questioner Results Question Number YES No Q1 3 17 Q2 3 Water Machine Q3 Cant see any drinking or food facilities 17 Q4 (3) -Yes - happy with water facilities (2) - No would like to see a water machine in clinic (15) - No - would like to see drinks and snack machines in clinic area Eye Clinic Questioner Results YES NO0 2 4 6 8 10 12 14 16 18 Q1 Q2 Q3 Q4 YES NO
  • 10. OphthalmologyDignityChampionTracyCulkin 10 Ward Area Questioner Results Question Number YES No Q1 14 6 Q2 14 Tea/Coffee Toastofferedafter operation Q3 Cant see any alternative drinking or food facilities 6 Q4 (14) -Yes Happy with tea/coffee/ toast being offered after operation (2) - No - Would like to see a water machine available on the ward and alternative snacks instead of toast being offered. (4) - No - Would like something more substantial offered to them after having a generalanaesthetic. Ward 55 Questioner Results YES NO0 2 4 6 8 10 12 14 Q1 Q2 Q3 Q4 YES NO
  • 11. OphthalmologyDignityChampionTracyCulkin 11 AMD Unit Questioner Results Question Number YES No Q1 16 4 Q2 16 Tea/Coffee Biscuits offered after Injection and water machine visible Q3 Cant see any alternative drinking or food facilities 4 Q4 (14) -Yes Happy with tea/coffee/biscuits being offered after injection. (2) - Yes Becausewater machineis visible and staff encourage you to use coffee shop facilities (4) - No - Would like something more substantial offered to diabetic patients if you are in the department for most of the day... EveryMonth Coffee shop becomes expensive AMD Unit Questioner Results Yes No0 2 4 6 8 10 12 14 16 Q 1 Q 2 Q 3 Q 4 Yes No