This document summarizes two PG&E programs: CARE and REACH. CARE (California Alternate Rates for Energy) offers significant discounts on gas and electricity bills to eligible low-income households. REACH (Relief for Energy Assistance through Community Help) provides emergency energy assistance administered through the Salvation Army for those facing unforeseen hardships. Both programs aim to help low-income families afford their energy needs. CARE provides discounts for 2 years and reviews eligibility, while REACH offers one-time credits up to $300 for qualifying unexpected expenses threatening energy access. The document outlines eligibility requirements and benefits for each program.