Ponencia impartida por Luis Arimany, CEO de Evolufarma, durante la conferencia Pharma social media and e marketing forum celebrado el 6 y 7 de junio de 2013 en Frankfurt (Alemania).
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Email Marketing vs Social Media
1. Pharma Social Media & E-Marketing Forum 2013
Email Marketing vs
Social Media
Luis Arimany. CEO
@evolufarma
@luisarimany
2. Pharma Social Media & E-Marketing Forum 2013
Index
Multichannel Strategy
Email vs Social Media
Campus Sanofi Case Study
Types of emailing
Inditex Case Study
3. Pharma Social Media & E-Marketing Forum 2013
Index
Multichannel Strategy
Email vs Social Media
Campus Sanofi Case Study
Types of emailing
Inditex Case Study
4. Pharma Social Media & E-Marketing Forum 2013
Be where the client is.
He is our client 24h
5. Pharma Social Media & E-Marketing Forum 2013
Global strategy,
but we will focus in email vs social media
6. Pharma Social Media & E-Marketing Forum 2013
Multichannel strategy
Great opportunities
It can be cheap
but:
7. Pharma Social Media & E-Marketing Forum 2013
Index
Multichannel Strategy
Email vs Social Media
Campus Sanofi Case Study
Types of emailing
Inditex Case Study
8. Pharma Social Media & E-Marketing Forum 2013
Similar Benefits
Low cost
Measurable
Quick
Gets to many people
Push the message
SEO
Social media better
Email though traffic
9. Pharma Social Media & E-Marketing Forum 2013
Social Media is Better in
Growth
Resonance: Viral
Dialogue:
but needs more
attendance
11. Pharma Social Media & E-Marketing Forum 2013
email
94% of Users
Send or read an email is the most
popular online activity in 2012.
83% Search Engine
75% Get news
72% Have fun
66% Buy
61% Social media
12. Pharma Social Media & E-Marketing Forum 2013
Better email
Email also Profesional use
Direct message
Can be save for later (semi pull)
Preferred marketing method
75% of Adults
People are increasing time spent in
commercial email
17% in 2005
30% in 2011
Problem of spam Importance of
Segmentation and determining
13. Pharma Social Media & E-Marketing Forum 2013
Index
Multichannel Strategy
Email vs Social Media
Campus Sanofi Case Study
Types of emailing
Inditex Case Study
15. Pharma Social Media & E-Marketing Forum 2013
Adapt: Many opportunities
They understood is not about product,
It is about adding value to our stake holders
and by doing this there are many possible
things to do complying with the regulation
16. Pharma Social Media & E-Marketing Forum 2013
Index
Multichannel Strategy
Email vs Social Media
Campus Sanofi Case Study
Types of emailing
Inditex Case Study
17. Pharma Social Media & E-Marketing Forum 2013
Types of mails
Bulk
mail
Newsletter
Private sells
Promotions
Automatic
mail
Birthday
Welcome
pack
Shopping cart
Transactional
mail
Password
Purchase
confirmation
Report
Marketing IT
18. Pharma Social Media & E-Marketing Forum 2013
Transactional mail vs bulk mail
Open rate: 8-times
75% of customers prefer email as a
communication channel
20% of transactional mails are marked as
spam
19. Pharma Social Media & E-Marketing Forum 2013
From e-mail marketing to Loyalty
Massive
Segmentation
Personalization
From one-to-all to one-to-one
BOOST
Open
Clic
Clic to open rate
Purchase
LOYALTY
20. Pharma Social Media & E-Marketing Forum 2013
Results of mail personalization
Segmentati
on
Loyalty
Conversion
rate
Results
ROI
improvemen
t
21. Pharma Social Media & E-Marketing Forum 2013
Index
Multichannel Strategy
Email vs Social Media
Campus Sanofi Case Study
Types of emailing
Inditex Case Study
22. Pharma Social Media & E-Marketing Forum 2013
INDITEX loyalty program
Affinity Card
Several emailing campaings
during 3 months to reward
loyalty
Last emailing
Segmented: From Affinity card
only to those who purchased
Personliced subject
Personaliced email
Value of promotion in relation to 3
months purchase