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Pharma Social Media & E-Marketing Forum 2013
Email Marketing vs
Social Media
Luis Arimany. CEO
@evolufarma
@luisarimany
Pharma Social Media & E-Marketing Forum 2013
Index
 Multichannel Strategy
 Email vs Social Media
 Campus Sanofi Case Study
 Types of emailing
 Inditex Case Study
Pharma Social Media & E-Marketing Forum 2013
Index
 Multichannel Strategy
 Email vs Social Media
 Campus Sanofi Case Study
 Types of emailing
 Inditex Case Study
Pharma Social Media & E-Marketing Forum 2013
Be where the client is.
He is our client 24h
Pharma Social Media & E-Marketing Forum 2013
Global strategy,
but we will focus in email vs social media
Pharma Social Media & E-Marketing Forum 2013
Multichannel strategy
 Great opportunities
 It can be cheap
 but:
Pharma Social Media & E-Marketing Forum 2013
Index
 Multichannel Strategy
 Email vs Social Media
 Campus Sanofi Case Study
 Types of emailing
 Inditex Case Study
Pharma Social Media & E-Marketing Forum 2013
Similar Benefits
 Low cost
 Measurable
 Quick
 Gets to many people
 Push the message
 SEO
 Social media better
 Email though traffic
Pharma Social Media & E-Marketing Forum 2013
Social Media is Better in
 Growth
 Resonance: Viral
 Dialogue:
 but needs more
attendance
Pharma Social Media & E-Marketing Forum 2013
Emailing also very good
Pharma Social Media & E-Marketing Forum 2013
email
94% of Users
Send or read an email is the most
popular online activity in 2012.
 83% Search Engine
 75% Get news
 72% Have fun
 66% Buy
 61% Social media
Pharma Social Media & E-Marketing Forum 2013
Better email
 Email also Profesional use
 Direct message
 Can be save for later (semi pull)
 Preferred marketing method
 75% of Adults
 People are increasing time spent in
commercial email
 17% in 2005
 30% in 2011
 Problem of spam  Importance of
Segmentation and determining
Pharma Social Media & E-Marketing Forum 2013
Index
 Multichannel Strategy
 Email vs Social Media
 Campus Sanofi Case Study
 Types of emailing
 Inditex Case Study
Pharma Social Media & E-Marketing Forum 2013
Campus Sanofi
Pharma Social Media & E-Marketing Forum 2013
Adapt: Many opportunities
 They understood is not about product,
 It is about adding value to our stake holders
and by doing this there are many possible
things to do complying with the regulation
Pharma Social Media & E-Marketing Forum 2013
Index
 Multichannel Strategy
 Email vs Social Media
 Campus Sanofi Case Study
 Types of emailing
 Inditex Case Study
Pharma Social Media & E-Marketing Forum 2013
Types of mails
Bulk
mail
Newsletter
Private sells
Promotions
Automatic
mail
Birthday
Welcome
pack
Shopping cart
Transactional
mail
Password
Purchase
confirmation
Report
Marketing IT
Pharma Social Media & E-Marketing Forum 2013
Transactional mail vs bulk mail
 Open rate: 8-times 
 75% of customers prefer email as a
communication channel 
 20% of transactional mails are marked as
spam
Pharma Social Media & E-Marketing Forum 2013
From e-mail marketing to Loyalty
Massive
Segmentation
Personalization
From one-to-all to one-to-one
BOOST
 Open
 Clic
 Clic to open rate
 Purchase
 LOYALTY
Pharma Social Media & E-Marketing Forum 2013
Results of mail personalization
Segmentati
on
Loyalty
Conversion
rate
Results
ROI
improvemen
t
Pharma Social Media & E-Marketing Forum 2013
Index
 Multichannel Strategy
 Email vs Social Media
 Campus Sanofi Case Study
 Types of emailing
 Inditex Case Study
Pharma Social Media & E-Marketing Forum 2013
INDITEX loyalty program
 Affinity Card
 Several emailing campaings
during 3 months to reward
loyalty
 Last emailing
 Segmented: From Affinity card
only to those who purchased
 Personliced subject
 Personaliced email
 Value of promotion in relation to 3
months purchase
Pharma Social Media & E-Marketing Forum 2013
Pharma Social Media & E-Marketing Forum 2013
Thank you!
luisarimany
luis@evolufarma.com
+34 699 305 423

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Email Marketing vs Social Media

  • 1. Pharma Social Media & E-Marketing Forum 2013 Email Marketing vs Social Media Luis Arimany. CEO @evolufarma @luisarimany
  • 2. Pharma Social Media & E-Marketing Forum 2013 Index Multichannel Strategy Email vs Social Media Campus Sanofi Case Study Types of emailing Inditex Case Study
  • 3. Pharma Social Media & E-Marketing Forum 2013 Index Multichannel Strategy Email vs Social Media Campus Sanofi Case Study Types of emailing Inditex Case Study
  • 4. Pharma Social Media & E-Marketing Forum 2013 Be where the client is. He is our client 24h
  • 5. Pharma Social Media & E-Marketing Forum 2013 Global strategy, but we will focus in email vs social media
  • 6. Pharma Social Media & E-Marketing Forum 2013 Multichannel strategy Great opportunities It can be cheap but:
  • 7. Pharma Social Media & E-Marketing Forum 2013 Index Multichannel Strategy Email vs Social Media Campus Sanofi Case Study Types of emailing Inditex Case Study
  • 8. Pharma Social Media & E-Marketing Forum 2013 Similar Benefits Low cost Measurable Quick Gets to many people Push the message SEO Social media better Email though traffic
  • 9. Pharma Social Media & E-Marketing Forum 2013 Social Media is Better in Growth Resonance: Viral Dialogue: but needs more attendance
  • 10. Pharma Social Media & E-Marketing Forum 2013 Emailing also very good
  • 11. Pharma Social Media & E-Marketing Forum 2013 email 94% of Users Send or read an email is the most popular online activity in 2012. 83% Search Engine 75% Get news 72% Have fun 66% Buy 61% Social media
  • 12. Pharma Social Media & E-Marketing Forum 2013 Better email Email also Profesional use Direct message Can be save for later (semi pull) Preferred marketing method 75% of Adults People are increasing time spent in commercial email 17% in 2005 30% in 2011 Problem of spam Importance of Segmentation and determining
  • 13. Pharma Social Media & E-Marketing Forum 2013 Index Multichannel Strategy Email vs Social Media Campus Sanofi Case Study Types of emailing Inditex Case Study
  • 14. Pharma Social Media & E-Marketing Forum 2013 Campus Sanofi
  • 15. Pharma Social Media & E-Marketing Forum 2013 Adapt: Many opportunities They understood is not about product, It is about adding value to our stake holders and by doing this there are many possible things to do complying with the regulation
  • 16. Pharma Social Media & E-Marketing Forum 2013 Index Multichannel Strategy Email vs Social Media Campus Sanofi Case Study Types of emailing Inditex Case Study
  • 17. Pharma Social Media & E-Marketing Forum 2013 Types of mails Bulk mail Newsletter Private sells Promotions Automatic mail Birthday Welcome pack Shopping cart Transactional mail Password Purchase confirmation Report Marketing IT
  • 18. Pharma Social Media & E-Marketing Forum 2013 Transactional mail vs bulk mail Open rate: 8-times 75% of customers prefer email as a communication channel 20% of transactional mails are marked as spam
  • 19. Pharma Social Media & E-Marketing Forum 2013 From e-mail marketing to Loyalty Massive Segmentation Personalization From one-to-all to one-to-one BOOST Open Clic Clic to open rate Purchase LOYALTY
  • 20. Pharma Social Media & E-Marketing Forum 2013 Results of mail personalization Segmentati on Loyalty Conversion rate Results ROI improvemen t
  • 21. Pharma Social Media & E-Marketing Forum 2013 Index Multichannel Strategy Email vs Social Media Campus Sanofi Case Study Types of emailing Inditex Case Study
  • 22. Pharma Social Media & E-Marketing Forum 2013 INDITEX loyalty program Affinity Card Several emailing campaings during 3 months to reward loyalty Last emailing Segmented: From Affinity card only to those who purchased Personliced subject Personaliced email Value of promotion in relation to 3 months purchase
  • 23. Pharma Social Media & E-Marketing Forum 2013
  • 24. Pharma Social Media & E-Marketing Forum 2013 Thank you! luisarimany luis@evolufarma.com +34 699 305 423