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PHILIP ALMEDA VASQUEZ 3

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Philip Vasquez

Philip Almeda Vasquez is an Operations Manager based in Dubai with over 15 years of experience in operations management, project management, and business development for food service companies. He is currently the Operations Systems Manager for Chowking Orient Restaurant in UAE and Oman, where he leads projects to streamline processes and improve competitiveness. Prior to this role, he held several managerial positions with increasing responsibility in Philippines and Middle East-based food companies such as Fresh N' Famous Foods Inc. and Coffee Beanery Ltd. He holds a Bachelor's degree in Behavioral Science and has extensive training in areas like leadership, customer service, and business strategy.

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PHILIP ALMEDA VASQUEZ Unit 702, Al Owais Building, Al Rigga Road, Deira DUBAI, H: (+971) 55-222-1528 | C: (+971) 56-414-4147 | philip_av@yahoo.com Executive Profile Operations Manager who is dedicated to continuous process improvement in the face of rapidly evolving and changing markets with extreme results-orientation and proactivity in addressing and resolving problems. A dependable manager, bringing management experience and a willingness to take on added responsibility to meet tight deadlines with enthusiasm as a team player and a strong work ethic coupled with advanced complex problem solving skills. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job - excels at cutting costs and streamlining operations. The applicant has various trainings and exposures on: Project Management Internal Audits Innovation Financial Analysis Root Cause Analysis Network Development Potential Problem Analysis Investment and Returns Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations who desires a high-level position in a professional corporate environment. Skill Highlights - Small Business Development - Project Management - Leadership/Communication skills - Product Development - Product Line Expansion - Business Operations Organization - New Product Delivery - Human Resources - Negotiations Expert - Employee Relations - Self-motivated - Market Research and Analysis - Customer-oriented Core Accomplishments Project Management: - Initiated PROJECT INNO which resulted in current restaurant theme and streamlined processes of Chowking Philippines. - Reduced capital spending by 20% as the leader of a cross-functional project team. - Current Proponent of PROJECT INNO-Me for Middle East operations that will streamline process, tasks and procedures in the restaurant - Instrumental in creating, driving and implementing Project Ben 10, Project Noel, Project Red, Project Sunshine and Project Emperor
Professional Experience Operations Systems Manager Jun 2016 to Current Chowking Orient Restaurant － UAE and Oman Reason for Leaving: Currently employed - Responsible for creation of strategic positioning for the brand. - Formulation of internal processes to ensure replicable results. - Develop systems and processes that will improve brand competitiveness. - Responsible for creation of strategic positioning for the brand. - Formulation of internal processes to ensure replicable results. - Develop systems and processes that will improve brand competitiveness. - Ensure succession planning for stable organization. - Implement out-of-the-box Business Continuity Plan. - Initiated rollout of new enterprise software solution for sales reporting. - Partnered successfully with cross-departments to produce Project Inno-Me - Spearheaded cross-functional initiative to achieve process streamlining - Strengthened company's business by leading implementation of Project Ben 10, Project Noel, Project Red, Project Sunshine, Project Emperor . - Trained, coached and mentored staff to ensure smooth adoption of new program - Developed and rolled out new policies. Senior Area Manager Jun 2014 to Jul 2016 Chowking Orient Restaurant － Dubai, United Arab Emirates Reason for Leaving: Promotion - Responsible for the over-all delivery of business results on sales, profit, people development - Ensure quality systems are running in all restaurants - Act as company liaison to government offices. - Develop network through scientific and entrepreneurial processes. - Ensure execution of standard operating procedures Area Manager 4 March 2004 to Jun 2014 Fresh N' Famous Foods Inc. – Manila, Philippines Reason for Leaving: Overseas Job - Responsible for the over-all delivery of business results on sales, profit, people development and quality systems. - Ensure business growth both for existing stores and in terms of network development. - Responsible for OGSM formulation, calibration and execution in all levels of operations. - Ensure Talent Succession though proper talent development/acquisition.
Store In Charge Mar 2004 to Feb 2005 Coffee Beanery Ltd., TCBY, A&W Restaurant and Sterling Fastfood Company Sterling Fastfood － Doha, Qatar Reason for Leaving: Chowking Philippines offered new post and the need for professional growth was inevitable. - Responsible for total operations in Airport including sales development, airport liaison and flight monitoring. - Responsible for production management based on flight schedules and passenger arrivals - Responsible for sales monitoring. - Responsible for training of new staff. Store Manager Jun 2001 to Feb 2004 Fresh N' Famous Foods Inc Reason for Leaving: Overseas employment - Responsible for delivery of store results on FSC, Sales, and Profit. - Responsible for monitoring key performance index of assistant managers. - Responsible for strategic store planning. - Responsible for profit delivery through putting in place store systems that yield better results - Responsible for flawless standard execution in the store. Management Trainee Nov 2000 to Jul 2001 Fresh N' Famous Foods Inc Reason for Leaving: Promotion to next level - Responsible for learning acquisition - Responsible for handling shifts that include manpower scheduling and control, production planning, product gold standard delivery, gold service delivery. - Responsible for shift management Education Bachelor of Arts, Behavioral Science University of Santo Tomas － Manila City, Manila, Philippines Dean's Lister College Editor Skills Calibration, Coaching, Crisis Management, Customer Service, Delivery Process, Service Image, Leadership, Network Development Processes, Production Management, Profit Management, Promotion and Sales Development, Strategic Positioning
Personal Information Permanent Address : Lot 11 Block 18 Jasper St, Monte Claro Homes, Barangay Sabang, Lipa City 4217 Birthdate : March 6, 1978 Birth Place : San Jose, Occidental Mindoro Height : 5'5.5" ft. Weight : 140 lbs. Gender : Male Civil Status : Married Nationality : Filipino Interests - Reading books on science and books of interest - Writing poems - Skillful on people management - Skillful on operating computer applications - Skillful on effective communications Trainings and Seminars Management Trainee Program November 21 – January 19, 2001 Michelle Cruz, Training Manager Employer-Employee Relations Seminar April 11-12, 2002 Angelito Santiago, HRD Manager The Seven Habits of Highly Effective People Stephen Covey June 5, 2002 – June 7, 2002 Arcee Santos Effective Salesmanship Seminar June 26 – 27, 2002 Cielo Bantolo Crisis Management Seminar January 15 – 17, 2003 Ted James Mendoza Interaction Management 1 September 3 – 5, 2003 Development Dimensions International
Customer Relations Management September 15 – 17, 2003 Becoming A Coffee Expert November 25 – 29, 2004 Merweb Hotel Reeves Vas Effective Field Coaching Juy 18-19, 2006, Jollibee Center Pasig City Michelle D. Cruz/Manuel Luis Manalang Opening Team Managers’ Training Program August 17, 2006, Jollibee Center PasigCity Michelle D Cruz/ Emely Sales Partnership: Creating Synergy September 25-27, 2007, Karina Bldg, Pasig City Angelito C. Snatiago/Ma. Theresa A. Gulay Targeted Selection October 2-3 and 7, 2008, Karina Bldg, Pasig City Angel C. Santiago/Rhodelia Duerme Performance Coaching Skills Workshop November 24-25, 2008, Jolibee Center, Pasig City Angel C. Santiago/ Myra S. Lapus FSC Audit Tool Simulation Training May 22-25, 2009, Jollibee Plaza, Pasig City Ramon Acero Network Development Process Workshop August 9, 10, 12, 2009 Jollibee Center Pasig City Barry C. Marcelo/Ramon L. Quaison Breakthrough Coaching Certification December 11, 2009 Jollibee Center Pasig City Juan Alfonso D. Suarez/May Soriano FSC and QSR Process Certification May 12 – July 12, 2011, Jollibee Plaza Pasig City Arnie H. Reyes 8 Pillars of Growth and Profit Strategy March 19, 2012 Jollibee Center Pasig City MansMith and Fileders Inc./ Josiah Go/Chiqui Escareal-Go Service Image Integration November 5-7, 2012 Jollibee Center Pasig City Karen Agustin-Ostrea
Putting the WOW in Your Customer Service November 16, 2012, Legend Villas Pasig City Binky Ocaya/Merril Yu LIFO (Life Orientations Seminar) December 12-15, 2012, Tagaytay City Matthew DY/JWS Internal Assesor’s Course July 2012-December 2012, Jollibee Plaza Pasig City Wally T. Mateo Discovering Your Purpose August 30, 2013, Oakwood Hotel Pasig City Pierre Monserrate/JV Tence Disney Institute Custom Solutions January 28-29, 2014 Jollibee Center Pasig City Disney Institute Hongkong Authentic Leadership March 17-18, 2014, Oakwood Hotel Pasig City Pierre Monserrate/ Annabelle Narciso
PHILIP ALMEDA VASQUEZ 3
PHILIP ALMEDA VASQUEZ 3

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PHILIP ALMEDA VASQUEZ 3

  • 1. PHILIP ALMEDA VASQUEZ Unit 702, Al Owais Building, Al Rigga Road, Deira DUBAI, H: (+971) 55-222-1528 | C: (+971) 56-414-4147 | philip_av@yahoo.com Executive Profile Operations Manager who is dedicated to continuous process improvement in the face of rapidly evolving and changing markets with extreme results-orientation and proactivity in addressing and resolving problems. A dependable manager, bringing management experience and a willingness to take on added responsibility to meet tight deadlines with enthusiasm as a team player and a strong work ethic coupled with advanced complex problem solving skills. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job - excels at cutting costs and streamlining operations. The applicant has various trainings and exposures on: Project Management Internal Audits Innovation Financial Analysis Root Cause Analysis Network Development Potential Problem Analysis Investment and Returns Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations who desires a high-level position in a professional corporate environment. Skill Highlights - Small Business Development - Project Management - Leadership/Communication skills - Product Development - Product Line Expansion - Business Operations Organization - New Product Delivery - Human Resources - Negotiations Expert - Employee Relations - Self-motivated - Market Research and Analysis - Customer-oriented Core Accomplishments Project Management: - Initiated PROJECT INNO which resulted in current restaurant theme and streamlined processes of Chowking Philippines. - Reduced capital spending by 20% as the leader of a cross-functional project team. - Current Proponent of PROJECT INNO-Me for Middle East operations that will streamline process, tasks and procedures in the restaurant - Instrumental in creating, driving and implementing Project Ben 10, Project Noel, Project Red, Project Sunshine and Project Emperor
  • 2. Professional Experience Operations Systems Manager Jun 2016 to Current Chowking Orient Restaurant － UAE and Oman Reason for Leaving: Currently employed - Responsible for creation of strategic positioning for the brand. - Formulation of internal processes to ensure replicable results. - Develop systems and processes that will improve brand competitiveness. - Responsible for creation of strategic positioning for the brand. - Formulation of internal processes to ensure replicable results. - Develop systems and processes that will improve brand competitiveness. - Ensure succession planning for stable organization. - Implement out-of-the-box Business Continuity Plan. - Initiated rollout of new enterprise software solution for sales reporting. - Partnered successfully with cross-departments to produce Project Inno-Me - Spearheaded cross-functional initiative to achieve process streamlining - Strengthened company's business by leading implementation of Project Ben 10, Project Noel, Project Red, Project Sunshine, Project Emperor . - Trained, coached and mentored staff to ensure smooth adoption of new program - Developed and rolled out new policies. Senior Area Manager Jun 2014 to Jul 2016 Chowking Orient Restaurant － Dubai, United Arab Emirates Reason for Leaving: Promotion - Responsible for the over-all delivery of business results on sales, profit, people development - Ensure quality systems are running in all restaurants - Act as company liaison to government offices. - Develop network through scientific and entrepreneurial processes. - Ensure execution of standard operating procedures Area Manager 4 March 2004 to Jun 2014 Fresh N' Famous Foods Inc. – Manila, Philippines Reason for Leaving: Overseas Job - Responsible for the over-all delivery of business results on sales, profit, people development and quality systems. - Ensure business growth both for existing stores and in terms of network development. - Responsible for OGSM formulation, calibration and execution in all levels of operations. - Ensure Talent Succession though proper talent development/acquisition.
  • 3. Store In Charge Mar 2004 to Feb 2005 Coffee Beanery Ltd., TCBY, A&W Restaurant and Sterling Fastfood Company Sterling Fastfood － Doha, Qatar Reason for Leaving: Chowking Philippines offered new post and the need for professional growth was inevitable. - Responsible for total operations in Airport including sales development, airport liaison and flight monitoring. - Responsible for production management based on flight schedules and passenger arrivals - Responsible for sales monitoring. - Responsible for training of new staff. Store Manager Jun 2001 to Feb 2004 Fresh N' Famous Foods Inc Reason for Leaving: Overseas employment - Responsible for delivery of store results on FSC, Sales, and Profit. - Responsible for monitoring key performance index of assistant managers. - Responsible for strategic store planning. - Responsible for profit delivery through putting in place store systems that yield better results - Responsible for flawless standard execution in the store. Management Trainee Nov 2000 to Jul 2001 Fresh N' Famous Foods Inc Reason for Leaving: Promotion to next level - Responsible for learning acquisition - Responsible for handling shifts that include manpower scheduling and control, production planning, product gold standard delivery, gold service delivery. - Responsible for shift management Education Bachelor of Arts, Behavioral Science University of Santo Tomas － Manila City, Manila, Philippines Dean's Lister College Editor Skills Calibration, Coaching, Crisis Management, Customer Service, Delivery Process, Service Image, Leadership, Network Development Processes, Production Management, Profit Management, Promotion and Sales Development, Strategic Positioning
  • 4. Personal Information Permanent Address : Lot 11 Block 18 Jasper St, Monte Claro Homes, Barangay Sabang, Lipa City 4217 Birthdate : March 6, 1978 Birth Place : San Jose, Occidental Mindoro Height : 5'5.5" ft. Weight : 140 lbs. Gender : Male Civil Status : Married Nationality : Filipino Interests - Reading books on science and books of interest - Writing poems - Skillful on people management - Skillful on operating computer applications - Skillful on effective communications Trainings and Seminars Management Trainee Program November 21 – January 19, 2001 Michelle Cruz, Training Manager Employer-Employee Relations Seminar April 11-12, 2002 Angelito Santiago, HRD Manager The Seven Habits of Highly Effective People Stephen Covey June 5, 2002 – June 7, 2002 Arcee Santos Effective Salesmanship Seminar June 26 – 27, 2002 Cielo Bantolo Crisis Management Seminar January 15 – 17, 2003 Ted James Mendoza Interaction Management 1 September 3 – 5, 2003 Development Dimensions International
  • 5. Customer Relations Management September 15 – 17, 2003 Becoming A Coffee Expert November 25 – 29, 2004 Merweb Hotel Reeves Vas Effective Field Coaching Juy 18-19, 2006, Jollibee Center Pasig City Michelle D. Cruz/Manuel Luis Manalang Opening Team Managers’ Training Program August 17, 2006, Jollibee Center PasigCity Michelle D Cruz/ Emely Sales Partnership: Creating Synergy September 25-27, 2007, Karina Bldg, Pasig City Angelito C. Snatiago/Ma. Theresa A. Gulay Targeted Selection October 2-3 and 7, 2008, Karina Bldg, Pasig City Angel C. Santiago/Rhodelia Duerme Performance Coaching Skills Workshop November 24-25, 2008, Jolibee Center, Pasig City Angel C. Santiago/ Myra S. Lapus FSC Audit Tool Simulation Training May 22-25, 2009, Jollibee Plaza, Pasig City Ramon Acero Network Development Process Workshop August 9, 10, 12, 2009 Jollibee Center Pasig City Barry C. Marcelo/Ramon L. Quaison Breakthrough Coaching Certification December 11, 2009 Jollibee Center Pasig City Juan Alfonso D. Suarez/May Soriano FSC and QSR Process Certification May 12 – July 12, 2011, Jollibee Plaza Pasig City Arnie H. Reyes 8 Pillars of Growth and Profit Strategy March 19, 2012 Jollibee Center Pasig City MansMith and Fileders Inc./ Josiah Go/Chiqui Escareal-Go Service Image Integration November 5-7, 2012 Jollibee Center Pasig City Karen Agustin-Ostrea
  • 6. Putting the WOW in Your Customer Service November 16, 2012, Legend Villas Pasig City Binky Ocaya/Merril Yu LIFO (Life Orientations Seminar) December 12-15, 2012, Tagaytay City Matthew DY/JWS Internal Assesor’s Course July 2012-December 2012, Jollibee Plaza Pasig City Wally T. Mateo Discovering Your Purpose August 30, 2013, Oakwood Hotel Pasig City Pierre Monserrate/JV Tence Disney Institute Custom Solutions January 28-29, 2014 Jollibee Center Pasig City Disney Institute Hongkong Authentic Leadership March 17-18, 2014, Oakwood Hotel Pasig City Pierre Monserrate/ Annabelle Narciso