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Philips case study

Roel van de Vrande
Roel van de Vrande

Royal Philips, a global healthcare technology company, was facing rising maintenance costs and issues supporting over 140 legacy systems out of its Brazil operations. By migrating its SAP GRC Nota Fiscal solution to Invoiceware's cloud-based platform, Philips reduced maintenance costs by 80% and eliminated the need for internal resources to manage the system. The implementation took only 3 months and increased employee productivity by 25%. The success of the project has led other Philips business units to consider similar cloud migrations.

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Maintenance Costs Reduced by 80% with Cloud Platform CASE STUDY Royal Philips of the Netherlands is focused on improving peoples lives through meaningful innovation in the areas of healthcare, consumer lifestyle and lighting. Headquartered in the Netherlands, the company is a leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as male shaving and grooming and oral healthcare. The Company Ongoing maintenance issue for Brazil operations Philips global architecture and IT department is dedicated to providing innovation and support services to various business units throughout Brazil. However, the technology landscape was already showing signs of obsolescence and creating a support burden as the more than 140 legacy systems required extensive labor just to perform ongoing annual maintenance. Add to this another required upgrade of the current on-premise SAP GRC Nota Fiscal and Alexandre Quinze, CIO and Head of Operational Excellence for Philips Latin America, realized the need to break away from the standard operating procedure. Although the company already had an integrated Nota Fiscal (NF-e) solution with their ERP in its operations, the required upgrade to the NF-e module triggered the decision to analyze alternatives offered by the market at that time. Our decision came down to upgrading the SAP GRC Nota Fiscal solution to issue electronic Our biggest challenge was that Philips had a global IT architecture and strategy based on our ERP platform, and our mission was to break the paradigm that everything has to be done one way. We brought the Netherlands-based staff of Philips into the evaluation and, after showing them the Invoiceware cloud platform, the international team not only approved the adoption of the system, the solution became part of the overall architecture strategy. --Alexander Quinze, CIO and Head of Operational Excellence InvoicewareInternational www.invoicewareint.com | 800.988.0728 | @invoicewareint Philips
invoices (NF-e) and keep the entire infrastructure and annual maintenance, or select an alternative SaaS solution, says Quinze. After a competitive selection process that included four different vendors, Phillips chose Invoicewares regional platform. The platform provides automatic contingency, which gives our business peace of mind. Also, the Invoiceware solution does not require internal maintenance removing the need for our internal resources to manage NF-e related support and maintenance tasks, he says. Moreover, the economics of the SaaS model compared to the legacy on-premise licensing model influenced the final decision to select Invoiceware. The project at Philips was divided into two phases, with the issuance of NF-e being the first priority. The implementation across all environments only took three months from start to finish. Thus, the benefits of the transition quickly became apparent and surpassed even the most optimistic expectations. We had an 80% reduction in our costs after deploying the Invoiceware platform. We pay the SaaS fees, and all the infrastructure is provided by Invoiceware, summarizes Quinze. BUSINESS CHALLENGES Support burden created by more than 140 legacy systems Required upgrade due for SAP GRC Nota Fiscal SOLUTION Invoiceware International replaces legacy on premise solution to manage compliance for Brazil Nota Fiscal BENEFITS 80% reduction in maintenance costs 25% increase in productivity Automatic contingency in place Need for internal resources eliminated CASE STUDY | Philips The productivity of Phillips Brazilian business users is directly linked to the availability and reliability of the Invoiceware platform. The migration process was smooth, without harming the day to day routine of users, and the ongoing operations are backed by an enterprise support team with a Service Level Agreement (SLA) of 99.9%. By transitioning to the Invoiceware platform, Philips achieved a 25% increase in productivity among employees across all the business units of the Brazilian multinational. Because of the unprecedented nature of the project, the solution was extensively audited by the corporate IT security team. At the end of the evaluation, the teams only required a small change in the final architecture due to a company specific security requirement. The successful implementation in Brazil has opened opportunities to deploy in other Latin American countries where Philips also has operations. The Brazil Nota Fiscal project, which reached its goals, ended up serving as a pilot and example of efficiency for other Philips business units. Productivity and breaking the Paradigm www.invoicewareint.com | 800.988.0728 | @invoicewareint

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Philips case study

  • 1. Maintenance Costs Reduced by 80% with Cloud Platform CASE STUDY Royal Philips of the Netherlands is focused on improving peoples lives through meaningful innovation in the areas of healthcare, consumer lifestyle and lighting. Headquartered in the Netherlands, the company is a leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as male shaving and grooming and oral healthcare. The Company Ongoing maintenance issue for Brazil operations Philips global architecture and IT department is dedicated to providing innovation and support services to various business units throughout Brazil. However, the technology landscape was already showing signs of obsolescence and creating a support burden as the more than 140 legacy systems required extensive labor just to perform ongoing annual maintenance. Add to this another required upgrade of the current on-premise SAP GRC Nota Fiscal and Alexandre Quinze, CIO and Head of Operational Excellence for Philips Latin America, realized the need to break away from the standard operating procedure. Although the company already had an integrated Nota Fiscal (NF-e) solution with their ERP in its operations, the required upgrade to the NF-e module triggered the decision to analyze alternatives offered by the market at that time. Our decision came down to upgrading the SAP GRC Nota Fiscal solution to issue electronic Our biggest challenge was that Philips had a global IT architecture and strategy based on our ERP platform, and our mission was to break the paradigm that everything has to be done one way. We brought the Netherlands-based staff of Philips into the evaluation and, after showing them the Invoiceware cloud platform, the international team not only approved the adoption of the system, the solution became part of the overall architecture strategy. --Alexander Quinze, CIO and Head of Operational Excellence InvoicewareInternational www.invoicewareint.com | 800.988.0728 | @invoicewareint Philips
  • 2. invoices (NF-e) and keep the entire infrastructure and annual maintenance, or select an alternative SaaS solution, says Quinze. After a competitive selection process that included four different vendors, Phillips chose Invoicewares regional platform. The platform provides automatic contingency, which gives our business peace of mind. Also, the Invoiceware solution does not require internal maintenance removing the need for our internal resources to manage NF-e related support and maintenance tasks, he says. Moreover, the economics of the SaaS model compared to the legacy on-premise licensing model influenced the final decision to select Invoiceware. The project at Philips was divided into two phases, with the issuance of NF-e being the first priority. The implementation across all environments only took three months from start to finish. Thus, the benefits of the transition quickly became apparent and surpassed even the most optimistic expectations. We had an 80% reduction in our costs after deploying the Invoiceware platform. We pay the SaaS fees, and all the infrastructure is provided by Invoiceware, summarizes Quinze. BUSINESS CHALLENGES Support burden created by more than 140 legacy systems Required upgrade due for SAP GRC Nota Fiscal SOLUTION Invoiceware International replaces legacy on premise solution to manage compliance for Brazil Nota Fiscal BENEFITS 80% reduction in maintenance costs 25% increase in productivity Automatic contingency in place Need for internal resources eliminated CASE STUDY | Philips The productivity of Phillips Brazilian business users is directly linked to the availability and reliability of the Invoiceware platform. The migration process was smooth, without harming the day to day routine of users, and the ongoing operations are backed by an enterprise support team with a Service Level Agreement (SLA) of 99.9%. By transitioning to the Invoiceware platform, Philips achieved a 25% increase in productivity among employees across all the business units of the Brazilian multinational. Because of the unprecedented nature of the project, the solution was extensively audited by the corporate IT security team. At the end of the evaluation, the teams only required a small change in the final architecture due to a company specific security requirement. The successful implementation in Brazil has opened opportunities to deploy in other Latin American countries where Philips also has operations. The Brazil Nota Fiscal project, which reached its goals, ended up serving as a pilot and example of efficiency for other Philips business units. Productivity and breaking the Paradigm www.invoicewareint.com | 800.988.0728 | @invoicewareint