Andrea Pitakova is a Slovak national born in 1984 who is currently on maternity leave. She has over 10 years of experience in customer service and administrative roles. Most recently from 2011-2015, she worked at IBM International Services Centre as a Coordinator handling out of policy claims. Her responsibilities included timely handling of claims, collaborating with other departments, analyzing root causes, and driving improvements. She is confident, professional, detail-oriented and focused on high customer satisfaction.