際際滷

際際滷Share a Scribd company logo
Andrea Pitakova
Zelgstrasse 32 076 666 68 48
8134 Adliswil andrea.pitakova@gmail.com
Personal Details
Date of birth 20.06.1984
Nationality Slovak
Marital status single
Driving licence B
Residence permit B
Personal Statement
- Confident and professional approach
- Quick comprehension and independent working
- Detail oriented and high customer satisfaction orientation
- I am open and loyal to colleagues and superiors
Employment History
09/2015  Maternity leave
08/2011  06/2015 IBM International Services Centre  Bratislava, Slovakia;
Coordinator - Out of Policy Claims, Sales Transaction Support
- Responsibility for timely handling of claims from customers
and business partners located in France
- Collaborating with colleagues in other departments, including Sales,
Client Services, and Legal department to determine IBMs contractual
position and liability
- Analysing claim root causes and driving initiatives to deliver
improvements for reducing volume and value of future claims
- Providing information to and requesting approval / rejection
decisions from the approvers (Vice President, Senior Finance
Manager, Business Unit Executives)
- Monitoring and driving actions until claims are closed within
target closure times
- Providing accounting information to Finance & Planning
- Scheduling of meetings, preparation of meeting minutes
1
Andrea Pitakova
Zelgstrasse 32 076 666 68 48
8134 Adliswil andrea.pitakova@gmail.com
04/2010  07/2011 IBM International Services Centre  Bratislava, Slovakia;
Customer Master Record Specialist, Sales Transaction Support
- Creation of new customer records
- Updating customer data including billing detail
08/2004  01/2005 Plastic Omnium Auto Exteriors, Lozorno, Slovakia
Receptionist
- Receiving and transferring calls at reception
- Responsibility for incoming post
- Communication with customers (telephone / email)
- Support for HR department (timesheets, new badge creation)
02/2005  08/2005 Plastic Omnium Auto Exteriors, Lozorno, Slovakia
Assistant financial department
- Invoice checking and storing information in SAP
- Responsible for archiving
Education and Qualifications
09/2002  02/2010 Comenius University, Faculty of Philosophy Bratislava, Slovakia
B.A. Sociology
09/1998  06/2002 Grammar School of St. Francis of Assissi  Malacky, Slovakia
1990  1998 Primary- and secondary school Malacky, Slovakia
English Fluent / Full professional proficiency
French Professional working proficiency
German Professional working proficiency
Slovak Native
IT Skills
Windows, Proficient in MS Office (Outlook, Word, Excel, PowerPoint), Lotus Notes, SOF, Brio
2

More Related Content

What's hot (9)

Alexander Backstr旦m CV
Alexander Backstr旦m CVAlexander Backstr旦m CV
Alexander Backstr旦m CV
Alexander Backstr旦m
Curriculum vitae ton beijers (english)
Curriculum vitae ton beijers (english)Curriculum vitae ton beijers (english)
Curriculum vitae ton beijers (english)
Ton1985
Easy consult Presentation 2015
Easy consult Presentation 2015Easy consult Presentation 2015
Easy consult Presentation 2015
nikoleta___
Investment Banking Research | Equity Capital Markets Analytics Services | Aranca
Investment Banking Research | Equity Capital Markets Analytics Services | ArancaInvestment Banking Research | Equity Capital Markets Analytics Services | Aranca
Investment Banking Research | Equity Capital Markets Analytics Services | Aranca
Aranca
leaf left
leaf leftleaf left
leaf left
ITExpert Services
IFP_Our Products_2016
IFP_Our Products_2016IFP_Our Products_2016
IFP_Our Products_2016
Milo邸 Filip, CFA
FI-TS Corporate Presentation 2012
FI-TS Corporate Presentation 2012FI-TS Corporate Presentation 2012
FI-TS Corporate Presentation 2012
Finanz Informatik Technologie Service
Micah Spencer London Linked In CV
Micah Spencer London Linked In CVMicah Spencer London Linked In CV
Micah Spencer London Linked In CV
Micah Spencer
CV_aj
CV_ajCV_aj
CV_aj
Jana Zemanov
Curriculum vitae ton beijers (english)
Curriculum vitae ton beijers (english)Curriculum vitae ton beijers (english)
Curriculum vitae ton beijers (english)
Ton1985
Easy consult Presentation 2015
Easy consult Presentation 2015Easy consult Presentation 2015
Easy consult Presentation 2015
nikoleta___
Investment Banking Research | Equity Capital Markets Analytics Services | Aranca
Investment Banking Research | Equity Capital Markets Analytics Services | ArancaInvestment Banking Research | Equity Capital Markets Analytics Services | Aranca
Investment Banking Research | Equity Capital Markets Analytics Services | Aranca
Aranca
Micah Spencer London Linked In CV
Micah Spencer London Linked In CVMicah Spencer London Linked In CV
Micah Spencer London Linked In CV
Micah Spencer

Similar to Pitakova CV (20)

Europass_CV_Augustin_EN
Europass_CV_Augustin_ENEuropass_CV_Augustin_EN
Europass_CV_Augustin_EN
Luk叩邸 August鱈n
CV_ViktorZecevic_en
CV_ViktorZecevic_enCV_ViktorZecevic_en
CV_ViktorZecevic_en
Viktor Zeevi
CV PPR Zijlstra ENGLISH
CV PPR Zijlstra ENGLISHCV PPR Zijlstra ENGLISH
CV PPR Zijlstra ENGLISH
Pascal Zijlstra
CV-Europass-20160101-Totevska-EN
CV-Europass-20160101-Totevska-ENCV-Europass-20160101-Totevska-EN
CV-Europass-20160101-Totevska-EN
Silviya Totevska
CV lela gvelukashvili
CV lela gvelukashviliCV lela gvelukashvili
CV lela gvelukashvili
Leluka Gvelukashvili
CV JRuzic eng 2016
CV JRuzic eng 2016CV JRuzic eng 2016
CV JRuzic eng 2016
Jelena Ru転i
CV-Pedro Carvalho-EN
CV-Pedro Carvalho-ENCV-Pedro Carvalho-EN
CV-Pedro Carvalho-EN
Pedro Carvalho
Geraldine's Resume_2015
Geraldine's Resume_2015Geraldine's Resume_2015
Geraldine's Resume_2015
Geraldine Yim
Rushneen Potgieter Gaffore
Rushneen Potgieter GafforeRushneen Potgieter Gaffore
Rushneen Potgieter Gaffore
rushneen gaffore
CV-english version
CV-english versionCV-english version
CV-english version
Vladimir Petrovic
CV Tomas Kaliarik
CV Tomas KaliarikCV Tomas Kaliarik
CV Tomas Kaliarik
Tomas Kaliarik
Resume_Manh (Mike) Dao_2016_Tesltra
Resume_Manh (Mike) Dao_2016_TesltraResume_Manh (Mike) Dao_2016_Tesltra
Resume_Manh (Mike) Dao_2016_Tesltra
Manh D Dao
Sandra MYERS - Resume 00
Sandra MYERS - Resume 00Sandra MYERS - Resume 00
Sandra MYERS - Resume 00
Sandra Myers
Radka JELNKOV CV - en!
Radka JELNKOV CV - en!Radka JELNKOV CV - en!
Radka JELNKOV CV - en!
Radka Jel鱈nkov叩
my updated cv 2015
my updated cv 2015my updated cv 2015
my updated cv 2015
nkamogeleng kutu
Cv g. bogveradze 201511
Cv   g. bogveradze 201511Cv   g. bogveradze 201511
Cv g. bogveradze 201511
Giorgi Bogveradze, PhD
Michaela Mitrova_CV
Michaela Mitrova_CVMichaela Mitrova_CV
Michaela Mitrova_CV
Michaela Mitrova
MarcArthur_Mercidieu cv
MarcArthur_Mercidieu cvMarcArthur_Mercidieu cv
MarcArthur_Mercidieu cv
Marc-Arthur MERCIDIEU
Thuli's CV 2016
Thuli's CV 2016Thuli's CV 2016
Thuli's CV 2016
Thuli Nkosi
Tracy CV
Tracy CVTracy CV
Tracy CV
Tracy Lee Brandau

Pitakova CV

  • 1. Andrea Pitakova Zelgstrasse 32 076 666 68 48 8134 Adliswil andrea.pitakova@gmail.com Personal Details Date of birth 20.06.1984 Nationality Slovak Marital status single Driving licence B Residence permit B Personal Statement - Confident and professional approach - Quick comprehension and independent working - Detail oriented and high customer satisfaction orientation - I am open and loyal to colleagues and superiors Employment History 09/2015 Maternity leave 08/2011 06/2015 IBM International Services Centre Bratislava, Slovakia; Coordinator - Out of Policy Claims, Sales Transaction Support - Responsibility for timely handling of claims from customers and business partners located in France - Collaborating with colleagues in other departments, including Sales, Client Services, and Legal department to determine IBMs contractual position and liability - Analysing claim root causes and driving initiatives to deliver improvements for reducing volume and value of future claims - Providing information to and requesting approval / rejection decisions from the approvers (Vice President, Senior Finance Manager, Business Unit Executives) - Monitoring and driving actions until claims are closed within target closure times - Providing accounting information to Finance & Planning - Scheduling of meetings, preparation of meeting minutes 1
  • 2. Andrea Pitakova Zelgstrasse 32 076 666 68 48 8134 Adliswil andrea.pitakova@gmail.com 04/2010 07/2011 IBM International Services Centre Bratislava, Slovakia; Customer Master Record Specialist, Sales Transaction Support - Creation of new customer records - Updating customer data including billing detail 08/2004 01/2005 Plastic Omnium Auto Exteriors, Lozorno, Slovakia Receptionist - Receiving and transferring calls at reception - Responsibility for incoming post - Communication with customers (telephone / email) - Support for HR department (timesheets, new badge creation) 02/2005 08/2005 Plastic Omnium Auto Exteriors, Lozorno, Slovakia Assistant financial department - Invoice checking and storing information in SAP - Responsible for archiving Education and Qualifications 09/2002 02/2010 Comenius University, Faculty of Philosophy Bratislava, Slovakia B.A. Sociology 09/1998 06/2002 Grammar School of St. Francis of Assissi Malacky, Slovakia 1990 1998 Primary- and secondary school Malacky, Slovakia English Fluent / Full professional proficiency French Professional working proficiency German Professional working proficiency Slovak Native IT Skills Windows, Proficient in MS Office (Outlook, Word, Excel, PowerPoint), Lotus Notes, SOF, Brio 2