Pixstar and FedEx Collaboration (Final) Reduced - Copy
0 likes461 views
Using Business Intelligence Dashboards The document discusses how FedEx Office used business intelligence dashboards to improve management efficiency. It summarizes: 1) FedEx Office faced challenges with highly distributed reporting that lacked focus on key metrics and data governance. They partnered with Pixstar to build a secure portal called ICE (In Center Excellence). 2) ICE simplified reporting down to four key performance indicators: revenue, payroll, quality, and shipping. It allowed for peer comparisons and integration with coaching workflows. 3) ICE improved focus on important issues, helped managers spend more time improving performance, and led to year-over-year revenue improvements. FedEx considered it a game changer for field operations.
Pixstar and FedEx Collaboration (Final) Reduced - Copy
- 1. Using Business Intelligence Dashboards Andrew D. Duke SAP Government at Carahsoft Technology Corp. andrew.d.duke@carahsoft.com Andy Mills Manager of BI and Data Warehouse, FedEx Services andrew.mills@fedex.com George Reissig Founder and CEO, Pixstar , Inc. greissig@pixstar.com Increase Management Efficiency
- 3. 3 Who is FedEx Office? 1,800 Centers USA & Canada Acquired by FedEx in 2004 We Make It, Print It, Pack It and Ship It Billions of pages printed Millions of posters, banners & signs created Tens of millions of minutes of computer rental Millions of packages shipped
- 4. 4 Business Intelligence Challenges at FedEx Office Highly distributed reporting environment Confusion on the meaning and the grain No focus on key metrics to improve performance Limited data governance No experience in dashboards or portal integration These are many of the same challenges facing government agencies today
- 5. 5 A Center Managers Daily Challenge Add pictures here of reports and print outs and spreadsheets
- 6. 6 Why Did We Change? 1. New COO = New Ideas 2. IT & Business teams focused on Operation reporting & efficiency 3. We tried to buy a solution & failed
- 7. 7 What We Wanted To Accomplish Simplify the message - KPIs Focus on performance Consolidate reporting
- 8. 8 The Importance of Key Performance Indicators Too many metrics Concentrate on the four pillars of center management Revenue/Sales Payroll Quality Shipping Definition and underlying quality of data are key Willing to change in line with business evolution
- 9. 9 How We Changed BI Core Team Agile Development External Partnership Organizational Change Marketing BI
- 10. 10 Selecting the Right External Partners Required a partner that had experience in portals & dashboards Partner would define the architecture standards that delivered the new portal Required to work on site as part of the core team Engaged in an iterative/agile approach Responsible for training/mentoring internal FedEx in Xcelsius Post implementation support Selection process three partners reviewed PIXSTAR selected as best fit
- 11. 11 Who is Pixstar? Collaborating with government & commercial clients since 1998 Pixstar Delivers... At the Speed of Market Change速 IT & Professional Training Specialties Business Intelligence Data Warehousing Custom IT Solutions Program Management
- 12. 12 Disciplined Agile for Business IntelligenceTM Works in tandem with SDLC artifacts creation Tight, strong project management Compact & efficient development teams Iterative process to show rapid results
- 13. 13 Delivered ICE in 6 months Defined KPIs and Architecture Built a secure portal and workflow Tested and tuned Trained and Deployed Created aggregations
- 14. 14
- 15. 15 A Snapshot of ICE (In Center Excellence)
- 16. 16 A Snapshot of ICE Level 2
- 17. 17 A Snapshot of ICE Appropriate Visuals
- 18. 18 A Snapshot of ICE Peer Comparison
- 19. 19 Performance Coaching and Recognition Integrated MS SharePoint workflow with the ICE Portal Coaching Points allocated to individuals with actions integrated to training and procedures closed loop рKudos recognizes good performance All linked to Actionable Insights
- 20. 20 The Results Center/Store Impact Huge sustained usage 3,000+ direct users plus >20,000 consumers of data Encouraged healthy competition via peer comparison Part of the daily communication process to all team members Business Benefits Managers have more time to improve performance Easier to focus on the important issues such as revenue, quality and people Year over year revenue improvements
- 21. 21 The Feedback Kim Dixon COO FedEx Office I consider ICE a true game-changer for FedEx Office field operations. It provides a great visual dashboard of key metrics. With ICE, its easy to spot areas of strength and weakness so you can take quick action to improve performance. This is really the next generation of reporting and managing our business. Jeff Fedro District Manager Plano ICE is the ABC of reporting. It simplifies the lives of our field leaders and actually creates a one- stop-shop when it comes to reporting a center, district, or regions current and past operating performance. Fantastic Tool! Dave Herstowski District Manager After viewing the snapshot for the first time, I found myself in a clich辿 Hollywood flashback. I suddenly saw all the hours spent drilling down for those reports flash right before my eyes. I thought of the future generations that would have all this time back to develop their team and customers experience. I am very proud of the team that developed this solution and appreciate the fact that this product was developed specifically to reduce stress in the field and take care of our customers. Thank you.
- 22. 22 The Benefits of Using Pixstar Dashboard Design Best practice design style, refresh speed, levels of dashboard & integration with reporting tools Top down analytics design allowed use from center to CEO Agile Methodology Iterative development Corporate governance & documentation Partnership Part of the team from day one Total collaboration & commitment Knowledge Transfer FedEx in-house team trained fully before Pixstar left
- 23. 23 Applying FedEx Experience to Government Platform Create a robust platform for content management and sharing Include system for feedback and praise at all levels Promote greater transparency and efficiency through open and seamless collaboration portals Performance Design performance adjustments based on easily accessed KPIs Enhance communication and real-time access to information Partnership Manage stakeholder insights and expectations on data integrity, performance and overall impact Monitor and mitigate potential risks Maintain safe and secure access to information by authorized staff
- 24. 24 Carasoft Solution Best value government pricing for SAP Business ObjectsTM Best value government pricing for Pixstar Performance Solution services including: Assessment & Planning Requirements Documentation Testing & Installation Customer Data Load Project Documentation Government Staff Training
- 25. 25 Questions ?