�ݺ�ߣ

PiyushJain Email: 20piyushjain@gmail.com
SAP Solution ManagerConsultant Mob: +91 8460919719/8432372963
Position @ TCS : SAP Solution Manager CoE Consultant
Professional Experience :
 Having Around 3 Years of experience in different Solution Manager Operations across different
industries and geography.
• Performed roleof SAP BASIS Trainee, Completed various modules in SAP BASIS
(TADM_10_1,TADM_10_2,TADM_12_1,TADM_12_2,TADM51).
• Worked on RunSAP Operation Implementations Projects across theglobe.
• Worked upon various SolMan Functionalities likeChaRM,IncidentManagement, Technical
Monitoring,SolMan Upgrade etc .
• Performed CCLM and SEA configuration.
• Performed various prerequisitein SolMan and EWA Generation.
• Parton various activity related to Basis likeKernel,SP Upgrade, Security, STMS configuration etc.
• Understandingon Operational Control Centre OCC setup.
• Worked on Business Process Operations,TestManagement, BPCA, Job SchedulingManagement
etc.
• Worked on Data Volume Management
• Possess good communication and relationship managementskills.
• Vast Experience in SAP SolMan troubleshooting.
• Hands on experience on SAP Solution Manager 7.2
• Configure and worked on ChaRM in SolMan 7.2
• Presales experienceto design SolMan implementation Project Plans
• Havingdirectinteraction with many customers to present SolMan capability
• As partof TCS SolMan CoE, supported various TCS Customers for small durations.
Certification:
• SM200 Certified
• SAP BASIS Certification in TCS Internal Certification Drive
Academic Details:
Course Institution
Board/
University
Year of
Passing
Percentage
B.Tech- ECE
University College of Engineering,Kota
Rajasthan
Technical
University,
Rajasthan
2013 70%
H.S.C Delhi Senior Secondary School,Alwar State Board 2009 84%
S.S.C Jain Senior Secondary School,Alwar State Board 2007 80%

Technical Skills
 Change Request Management, Retrofit and CSOL.
 Incident Management
 Application Operation ( System Monitoring, BI, PI, Job and Process Chain
Monitoring , End User Experience Monitoring and Data Volume Management)
 Business Process Operation ( Business Process Monitoring, Improvements and
Analytics)
 Custom Code Lifecycle Management
 Scope and Effort Analyzer
 Diagnostic Agent Installation and Managed System Configuration
 SolMan System Preparation , Infrastructure Preparation and Basic Configuration
 TCS RunSAP Innovation Dashboards
 SAP SolMan Upgrade
SAP Major Clients
 Nielson
 Birla Carbon
 Cardinal
 Thomson and Reuters
 Roche Pharma
 Panalpina
 Voltas
 GE Power and Water
 Woolworths
 Sony Picture and Entertainment
Project Details:
Customer
Panalpina
Duration June ’14 to Aug’14
Project OCC Implementation
Role SAP SolMan Consultant
Technical Responsibilities:
 Performed SystemMonitoring for Production System
 Data Validation and Troubleshooting for grey KPIs

 Validation of Root Cause Analysis data
 KT to Basis to team to remove manual monitoring
Customer
Nielson
Duration Aug ’14 to Sept ’14
Project ChaRM Implementation
Role Solution Manager Consultant
Responsibilities:
 CHARM -Proposed Change Request Management for Nielson
 E2E Implementation of ChaRM for ECC and SRM Landscape
 Customized workflow of Urgent Change based upon customer existing change management.
 Created new Business Partner Function and introduced new status in Urgent Change
 Enhanced Urgent Change Screen for new BPF and Reference Field.
Customer
Roche Pharmaceuticals
Duration Dec’14 to Dec ’15
Project System Monitoring Implementation
Role SolMan Consultant
Responsibilities:
 Implementation of System Monitoring on 20+ SAP Landscape including Development and QA
System as well
 Installation DAA on all included servers and enable HA on required server
 Managed System Configuration for all systemin SolMan QA and SolMan PRD System
 Designed different monitoring template for Dev, QA and PRD System.
 Troubleshooting various monitoring related issue while implementation.
 End User training for System Monitoring and Alert Handling process
Customer
Cardinal Healthcare
Duration March ’15 to April ’15
Project Enhanced ChaRM Implementation
Role Solution Manager Consultant
Responsibilities:
 Validation of ChaRM setup in SolMan Dev System

 Configure Retrofit and CSOL for Dev systemin SolMan Dev Environment
 Move Delta Changes in SolMan Production System
 Configured Retrofit and CSOL in SolMan production System
 Defined Best Practice to utilize Retrofit and CSOL to handle parallel landscape.
Customer
Woolworths
Duration Jan ’15 to Present
Project Solution Manager 7.1 Implementation & Support& 7.2 Upgrade
Role Solution Manager Lead and Consultant
Responsibilities:
 Change Management Implementation for BAU and Project Landscape
o Designed the flow of Change management for the respective business procedure
 Created Approval Procedures for the business flow for RfC, Normal Change,
Urgent Change, Defect Correction
 Action Profile Configuration for all the statuses
 Status profile configuration
 Change Management Role design according to the SPOC/End User
 CRM_UI Screen Configuration
 Retrofit Configuration
 CSOL Configuration
 User Manual for Change Management Process
 End User Training
 CCLM and SEA Implementation
 Configured Custom Code Lifecycle Management for UAT and Production ECC
System
 On top of CCLM, SEA reports generated to support future planned upgrades
 Helped ABAPer to understand CCLM outcome to remove necessary customcodes
 Business Process Monitoring
 Defined New Business Process Step and activated Table Entry counter KPI
 Alert Handling and validation for same
 Handover to support team
 Solution Manager7.2 Upgrade
 Configured all SolMan PRD scenario in SolMan Dev environment like ChaRM ,
BPMon, Solution Documentation, SystemMonitoring, PI Monitoring etc
 Worked with BASIS consultant to support technical upgrade from SolMan 7.1
SP12 to 7.2 SP03
 Define Preupgrade Content activation activity
 Post upgrade, completed Post Upgrade content activation
 Performed required adjustment after content activation
Customer
Sony Pictures Entertainment
Duration Feb‘15 – Nov’15
Project System Monitoring and BPMon Implementation
Role Solution ManagerConsultant

Responsibilities:
 Interaction with Client to understand theirpain are in Application and Business layer
 Defined KPIs which can best suited to address customerpain are
 Configured System Monitoring for 7 Production Systemincluding ARIBA System
 Configured BPMon for 15 business KPIs and activated Analytics and BPO Standard dashboards as
well
 Implemented TechMon and Business Process Scorecard Dashboards as well.

Focus Areas :
 Change Request Management and Incident Management.
 Business Process Monitoring, Analytics and Dashboard.
 Custom Code Lifecycle Management and Scope Effort Analyzer
 Enhanced ChaRM Operations like Retrofit, CSOL, DGP.
 Technical Monitoring (System Monitoring, Job & BI Monitoring, PI Monitoring, EEM etc).
 Solution ManagerBasic Operations, System Preparations, Basic Configuration, Managed System
Configuration, Early Watch Alert, Diagnostic Agent and Wily EM Installation.
 SAP Solution Manager 7.2 Improvements.
Key Engagements :
 Implemented ChaRM, Retrofit and CSOL for BAU and Project Landscape with customer defined
workflow at Woolworths. Further working on SolMan 7.2 upgrade.
 Configured CCLM and SEA at Woolworths to support systemperformance and upgrade project.
 Setup Technical Monitoring(System Monitoring, EEM,IDOC Monitoring) and Business Process
Monitoring.
 Worked for Pharmaceutical customer at Cardinal to implement Enhanced ChaRM like Retrofit,
CSOL, Cutover etc.
 Implemented ChaRM for 4 System Landscape for India's largest Carbon Supplier at Birla Carbon
 Supported and worked on Global Media customer at Nielson to achieve various user based
customization in ChaRM, setup operation process for end users.
 Provide support to achieve ChaRM and Enhancements features for Global Insurance Company at
GenRe.
 SAP Solution ManagerALM End To End Implementation Project For Technical Monitoring and
Operational Control Centre(OCC) Setup for world's largest Transportation and Logistics Company.
 Implemented SystemMonitoring for business critical systemfor Power Generation Company GE
Power and Water.
PERSONALDETAILS
Address : 2/167, Vivekanand Nagar,Kala Kuan,Alwar
Father’s Name : Mr. Dinesh Kumar Jain
Marital Status : Single
Date of Birth : 20th February 1992
Nationality : Indian
State : Rajasthan
Hobbies : Music and ReadingBooks
Languages Known : English

Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Gandhinagar
Yours Sincerely,
Date: 23/12/2016
Piyush Jain

�ݺ�ߣ

Piyush_Profile

Recommended

More Related Content

What's hot (19)

Similar to Piyush_Profile (20)

Piyush_Profile