pjcres 2016
- 1. Paula J. Croslyn 608 W Wind Ct Phone: (770) 256-2283 Woodstock, GA 30189 PROFILE Strong background in computers, 35 years with mainframes, 31 years with PC's. Excellent accounting and mathematical skills. Computer expertise includes AS/400, Microsoft Windows, Microsoft Excel, Microsoft Word. OBJECTIVE Support and/or Management position with a local company. EXPERIENCE 2001 Present Improved existing sales & marketing programs; implemented new pricing, marketing, publishing, and presentation programs company wide; facilitated improved communications, both personnel and computer oriented, between all company locations. Sales & Marketing Specialist 2016 * Maintain computer pricing levels, adjust pricing when necessary. * Handle custom sample orders for dealers and sales representatives. * Provide samples and displays for outside trade shows. * Process all edit reports and pricing corrections prior to customer billing. * Upload sales data to vendors, process resulting vendor credits. * Verify/initial incoming freight and UPS invoices. * Manage vendor product returns. Customer Service Specialist 2013 2015 when needed, train and guide new Customer Service Representatives, process customer calls / emails / orders Merchandising Manager 2009 2012 * Handle all merchandising needs for company-wide sales force. * Publish Retail Dealer price lists. * Create and maintain special pricing programs. Merchandising Assistant 2005 2008 * Assist Merchandising Manager with Sales Support responsibilities order samples and displays, process model home orders, support sales force Purchasing Assistant 2002 2004 * Manage and replenish major vendor product inventory. * Daily management of several major customer accounts. Customer Service Representative 2001 * Answer incoming calls / emails and process customer orders. EDUCATION Purdue University Bachelor's Degree in Computer Science 1985 Email: pcroslyn@aol.com Johnson Wholesale Floors, Inc. / Gilford-Johnson Floors, Inc. * Lead Customer Service Represnetative duties fill in for Customer Serivce Manager * Schedule outgoing customer deliveries and shipments to jobsites.