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PLANNING FOR CHANGE:Preparing your staff, preparing your publicSarah WilkieNovember 2009
Any change, even a change for the better, is always accompanied by drawbacks and discomfortsArnold Bennett
Some challengesThree stages of changeWe are all differentBasic emotional needsEngaged & happy staff = engaged & happy usersThe power of belief
ChallengesRecession and budget pressuresShared understanding of visionThe imagination gapwhat will change look like?and feel like?How prepared are we for change people?processes?technology?
Because things are the way they are, things will not stay the way they areBertolt Brecht
Three stages of change:RidiculedViolently opposedAccepted as self-evident
We are all different
Four basic emotional needs ...To feel in controlTo feel valuedTo feel safeTo feel I belong
Happycustomers
The power of beliefWhat do we believe about our staff?What do we believe about ourselves
In conclusionThe introduction of RFID is just part of a bigger pictureAll change is more effective for being considered holisticallyHow we introduce change can have as much bearing on our chances of success as the nature of the changes we introduce
Thank youAny questions?Sarah Wilkiesarah.wilkie@live.co.uk
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Planning for change