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OUR CHALLENGE IS TO RAISE
YOURS…
Interior space fit out and consultancy

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MULTI SITES
MONO SITES
 Deploying an architectural concept across national
and international brand networks
 Headquarters and offices
 Public projects
 Town councils
 Unique and prestigious sites
RÉPONSE GROUP DELIVERS TURNKEY
FIT OUT SERVICES FOR…

RÉPONSE GROUP, USING OUR KNOWLEDGE
AND EXPERTISE TO BREATHE LIFE INTO YOUR
PROJECT
 ANALYZING AND SCALING the overall project before starting
the works
 SCHEDULING AND OVERSEEING your interior work project
 CONTRACTUALLY GUARANTEE respect of budget and deadlines
RÉPONSE GROUP BELIEVES IN TRANSPARENCY,
KEEPING YOU INFORMED AT EVERY STAGE OF YOUR
PROJECT
 CREATING OR ANALYZING your technical specifications
 OPTIMIZING the treatment of snagging list
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 25 years of experience
 270 specialized team members, including
 84 Million € turnover in 2013
 8 sites in France, in Italy and USA
 850 projects per year
A market leader in retail
store fit out
Decoration and interior
design professionals
Italian bespoke furniture
RÉPONSE GROUP, BEST IN CLASS FOR YOUR
FIT OUT PROJECTS
 35 Master carpenters
 24 Engineers
 28 State-certified architects
 330 Réponse-label sub-contractors
3 operational entities, working in harmony
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QUALITY AND PROFITABILITY FOR A
PERMANENT EXCELLENT SERVICE
 A constant search for beauty
 Attention to detail and an eye for a job well
done
 Finding the most economical solutions
 Overcoming snagging list without delaying
your business
WORKING TOGETHER TO BRING
YOUR DESIGN TO LIFE
 Understand your company’s values
 Immersion in your corporate culture
 Improving the effectiveness of your site
 A team of experts changing your projects in
reality
 Master fit out in occupation
 Specific expertise, such as disabled people
accessibility and environmental regulations
A NEW CUSTOMER FOCUS TO
GUARANTEE PEACE OF MIND
 A unique and exclusive working organization
 A team leader with a dedicated team of
specialists
 Complete transparency for our clients
 Feedback is welcomed and lets us constantly
improve the quality of our service
OUR VALUES MAKE US DIFFERENT
TO IMPLEMENT
YOUR ARCHITECTURAL VISION
A 360°APPROACH
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HR
Eric VARACHE
CFO
Philippe FROMENT
C.O.O
Christophe GELLE
Quality and Health &
Safety
Jocelyn MAYAUD
General Council
Alexandre ACHA
Regional Manager
Nicolas PEUCH
Procurement
Raphaël GEORGE
C.E.O
Bernard RICHERME
Avignon Agency
Toulouse Agency
Paris Agency
Nantes Agency
Regional Managers
Hervé PICARD
Nicolas JACOB
Regional Manager
Gabriel GERMAN
Sales Manager
Frédéric BEZAUD
Chambéry Agency
WORKING TOGETHER TO BRING
YOUR PROJECT TO LIFE…
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Your Project Manager leads a specialist team dedicated
to your company
AN OPTIMIZED COMPANY ORGANIZATION,
A GUARANTEE OF EFFICIENCY
 Technical analysis of the concept with our Architects, floor plan
adaptation with our Designers, technical specification analysis with
our Quality Surveyors, organization and oversight of administrative
processes.
 Complete oversight and handling of all regulatory and organizational
procedures.
 The assembly of your team, including careful selection of external
agencies, scheduling and operational management.
 Coordination of external entities and master agreements.
 Any snagging list resolution in less than two weeks after the works
handover and supplying a final statement in less than a month.
As your single point of contact, the Project Manager oversees the
project framing and scaling from the very beginning, coordinating :
 Feedback and assessment with the project supervisor.
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PROVIDING VISION AND SOLUTIONS FOR
DISABLED ACCESS
With the objective of maintaining independence for disabled people, the law from the 11th of February 2005 has created the
idea and desire for an « everything for everyone » society.
The REPONSE Group is committed to providing a dedicated accessibility
service with:
 Professional training for our team members
 An accessibility expert within REPONSE: one of the representatives
of the French Paralytic Association for the Paris Police Prefecture
 An « Accessibility expert » for your shop or your site
 Disabled access plans for public-access refurbished sites with
surveys and figures.
 Technical solutions helping you to bridge gaps in your accessibility
structure, or to bring your existing buildings up to date with the
new standards.
OUR 110 EXPERTS IN DISABLED PEOPLE ACCESSIBILITY ARE READY
TO TAKE CHARGE AND ENSURE A PERFORMANCE AFTER THE
MAJOR WORKS ARE COMPLETE.
This means understanding the technical rules to implement, complying with the new standards in force from the 1st of
January 2015, avoiding work authorization (and even starting) refusals because of non-compliance points accumulated…
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RÉPONSE GROUP AND OUR COMMITMENT
TO THE ENVIRONMENT
The construction industry is now considered to be the worst offender for energy consumption and greenhouse gas
emissions.
To fight this, RÉPONSE Group is taking a stand and adopting a strategy to
ENHANCE OUR GREEN CREDENTIALS
AND MINIMIZE THE IMPACT OF OUR CONSTRUCTION SITES.
Our daily commitments aim to reduce our impact on the environment and offer a cleaner, greener, eco-responsible way
to fit out :
 Making regular heat and energy consumption reports.
 Prioritizing the use of « eco-label » materials.
 Systematically working to improve our sites’ acoustic comfort and air
quality.
 Implementing a rigorous tracking system for the treatment, recycling
or reprocessing of our waste.
 Ensuring that we keep the environment around our sites clean.
 Simplifying and reduce the maintenance costs and develop our
paperless offices.
Furthermore, a multidiscplinary team is now working within RÉPONSE Group to develop our skills and understanding
about the techniques and products which help to improve our buildings’ energy consumption and ensure sustainability.
Commitment to
Sustainable
Development
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 Marking out and cordoning off the restricted access worksites.
 Protecting and preserving the existing works.
 Organizing and optimizing the movement of workers, materials and supplies and the
removal of detritus.
 Creating a plan for material storage and working areas which fully respects all
safety/fire regulations.
 Coordinating, supervising and optimizing interventions by sub-contractors.
 Making full use of health protection systems: boards, beams, anti-dust screens, noise-
reducing vertical film walls…
 Keeping noise pollution to a minimum, using harmless and odorless products.
 Ensuring that the site remains extremely clean and complies with all hygiene
standards.
 Demanding exemplary behavior and complete discretion from our site workers.
A RÉPONSE SPECIALTY :
FITTING-OUT IN OCCUPATION
So you don’t have to interrupt your activities and to ensure the comfort and safety of your customers, the RÉPONSE Group can
refurbish sites which are still in use.
WE TAKE SPECIAL PRECAUTIONS AND ORGANIZE OUR WORK IN PHASES TO MINIMIZE RISK AND
DISTURBANCE TO YOU AND YOUR CUSTOMERS.
This procedure consists, starting from the conditions required to conduct your own work, of carrying out an expert risk
assessment and ensuring an HSP* program is implemented throughout the project by:
* Health and Safety Protection. 9

QUALITY, HEALTH & SECURITY
 The QH&S department defines Quality, Health & Safety Policies
 It evaluates policies application
 It analysis customer satisfaction surveys with the site team
 It implements corrective actions to improve the processes
In 2012, RÉPONSE has been graded 4.3 out of 5 by its customers.
Reporting directly to the CEO, the QH&S acts independently :
The site team is commited to deliver the highest quality project
 Sub-contractors are briefed on yours expectations prior to the works
 Sub-contractors are assessed and debriefed by the Project Manager right
after the works handover
 Your Project Manager is responsible for resolving snagging list and handover
the works
 You are proposed to fill out a “Customer Satisfaction Survey” and share your
feedbacks
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AVERAGE BY CRITERIA
Final
acceptance
Quality of service
delivery
Technical
management
Compliance with
project
specifications
Deadlines
respect
Administrative
management
General
behaviour
RelationalConstruction site
running
Safety
Standards
Average

4 - OPERATIONS
PRIOR TO
ACCEPTANCE
6 - COMPLETION
OF OUTSTANDING
WORK REQUIRED
FOR FINAL
ACCEPTANCE
5 - ACCEPTANCE
OF WORK
ONE GOAL, NO SNAGGING LIST
3 -
COORDINATION
OF THE WORK
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1 - SITE
PREPARATION
2 - PROJECT
LAUNCHING
MEETING

 RÉPONSE Group is specialist in shopfitting solutions for worldwide large-scale
networks.
 RÉPONSE Group acquired great experiences and fit out know-how skill to
ensure results in terms of implementing your architectural concepts.
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REFERENCES:
MC DONALD’S / KIKO/ NESPRESSO / LA POSTE / GROUPE FLO/
UNIQLO / APPLE / FOOT LOCKER / LA CRIÉE
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 With our renowned team of presitigious Architects and
demanding Project Leaders, the RÉPONSE Group can draw from a
wealth of technical skill to combine beauty, exceptional quality
and architectural prowess.
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REFERENCES :
PALAIS DES BEAUX ARTS DE LILLE / L’OBSERVATOIRE DE PARIS / MUSÉE DES ARTS PREMIERS DE PARIS
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 Whether creating headquarters or refurbishing offices, the
RÉPONSE Group is there. We also operate on public sites
and carry out universal fitting-out work for any client. Thanks
to our expertise in materials and their properties, the Group is
here to advise you on fitting-out your spaces to meet even
the strictest regulations, especially in the medical industry.
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REFERENCES :
AFFINE / ALBINGIA / BAKER & MC KENZIE / BNP PARIBAS / APRIL / CELTIPHARM /
CENTRE NATIONAL DES PROFESSIONS DE SANTÉ
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Bernard RICHERME
President
Tél : 01 44 54 61 00
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www.reponse.fr

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