pManifold IUKAN Summary
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pManifold is a knowledge services company focused on improving emerging business models in India. It has organized several conferences on utilities, including the annual IUKAN forum discussing issues like reforms, operational success of public-private partnerships, and performance contracting. The 2nd IUKAN conference in 2014 had 250+ participants from 150+ companies across 6 sessions discussing topics like local ecosystem development and marketing behavior change. Previous IUKAN and related conferences similarly engaged stakeholders on best practices, innovations, and shaping reforms in the power, water and waste sectors.
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The document discusses pManifold's utility consulting services portfolio for operators and service providers. It provides an overview of their services such as customer surveys, touchpoint audits, process improvements, market research, training, financial modeling, and stakeholder engagement. It also outlines their knowledge assets and mobile/IT applications. Case studies are presented on baseline preparation and bid advisory for distribution franchisees, developing a photo meter reading mobile app, and examples of customer, market and employee research and process audits conducted.Casestudy DF Customer Monitoring
Casestudy DF Customer MonitoringpManifold
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The document discusses a case study of a utility company using customer surveys and research to improve customer satisfaction. It implemented the EUCOPS framework, conducting random sampled surveys to understand customer consumption profiles, satisfaction levels, opinions, and preferences. This provided insights into priority areas for improvement and informed the development of new initiatives and investments. Key benefits included identifying top priorities, measuring initiative effectiveness, and informing strategic decision making.EUCOPS Capability
EUCOPS CapabilitypManifold
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The document discusses a customer survey called EUCOPS (Electric Utility Customer Opinions, Preferences and Satisfaction) for a power distribution utility. It aims to better understand customer behaviors, satisfaction levels, and preferences to help utilities engage customers, reduce losses, prioritize investments, and improve brand image. The survey results would be integrated with the utility's strategy, processes, and systems to enhance customer engagement.Pre bid meeting Shil-Mumbra-Kalwa-20120621
Pre bid meeting Shil-Mumbra-Kalwa-20120621pManifold
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1. The document summarizes key details regarding the distribution franchise tender for SHIL-MUMBRA-KALWA area, including an overview of the proposed distribution franchise area, pre-qualification criteria, salient features, payment security details, and selection process milestones.
2. Some key points include a minimum net worth requirement of Rs. 70 crores, investment of at least Rs. 2 crores annually for 5 years, use of MSEDCL assets and IT system, escrow and letter of credit payment security mechanisms, and a contract period of 15 years subject to review after 10 years.
3. Bids must be submitted by July 20th, 2012 with a EMD of Rs. 1pManifold Introduction to Research Practice
pManifold Introduction to Research PracticepManifold
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This document introduces pManifold, an information and advisory services company that catalyzes emerging business models through research, consulting, and stakeholder engagement. It provides an overview of pManifold's team and advisory board, research offerings and methodology, engagement models, examples of consumer research projects, custom research teams, syndicated reports, and client list. The document emphasizes pManifold's commitment to partnering with clients, taking a systems-level perspective, being methodical and fact-based, maintaining ethical transparency, and balanced delivery while leveraging technology.Webinar: Market, Customer and Investment Intelligence on Ujjain for Distribut...
Webinar: Market, Customer and Investment Intelligence on Ujjain for Distribut...pManifold
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The document outlines a comprehensive analysis of the electric utility market in Ujjain, including RFP analysis, socio-economic factors, customer segmentation, and distribution franchisee attractiveness. Key findings indicate Ujjain's favorable customer density and lower losses compared to Gwalior and Sagar, with a focus on emerging business models and stakeholder engagement. It also highlights customer satisfaction issues across different consumer categories, emphasizing the need for improved service delivery and performance metrics.Webinar: Market & Customer Intelligence on Gwalior for Distribution Franchise...
Webinar: Market & Customer Intelligence on Gwalior for Distribution Franchise...pManifold
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The document outlines a webinar discussing market and customer intelligence related to Gwalior's distribution franchisee bidders, with a focus on socio-economic factors and load growth analyses. Key topics include request for proposal (RFP) characterization, attractiveness matrices for regional bidding, customer segmentation, and an evaluation of utility performance metrics. The final section emphasizes the importance of customer satisfaction and performance measures for improving utility operations and capital expenditure planning.MP_DF_Pre_bid_PPT_17_Oct_2011
MP_DF_Pre_bid_PPT_17_Oct_2011pManifold
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The document provides information on the distribution franchisee scheme for Ujjain City, Gwalior Town, and Sagar City in Madhya Pradesh, including an agenda, profiles of the franchisee areas, the request for proposal process and requirements, timelines, and the distribution franchisee agreement. Key details include technical criteria for experience in the power sector, manpower strength, and financial criteria for net worth and net cash accrual required to qualify for the bids.RECs a market ready for take off
RECs a market ready for take offpManifold
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The document provides an overview of Renewable Energy Certificates (RECs) in India. It explains that RECs are a tool to help meet India's renewable purchase obligation. RECs allow renewable energy generators to separate the environmental benefits of the electricity they produce, which can then be sold as RECs. States can fulfill their renewable targets by generating renewable electricity themselves or purchasing RECs from other states. The market for RECs will increase over time as renewable purchase targets for states rise annually. Eligible renewable sources that can generate RECs are described. The roles of various organizations involved in the REC program and market are outlined.pManifold Utility DF_IIES_Workshop_report
pManifold Utility DF_IIES_Workshop_reportpManifold
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The document discusses a workshop on utility monitoring and distribution franchising held by IIES to improve state electricity board (SEB) performance. Key topics included distribution franchisee models and monitoring utilities' key performance indicators. Distribution franchising aims to address SEB issues like high losses, lack of investment and incentives, but challenges include managing the transition process and sharing necessary information between stakeholders. The workshop sought to facilitate cooperation between utilities and businesses to establish rational public-private partnership models for power distribution.pManifold Indis_Solar PV_IIES_Workshop_report
pManifold Indis_Solar PV_IIES_Workshop_reportpManifold
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The document summarizes a workshop on solar photovoltaic business models held by INDIS Energy and pManifold. It outlines the workshop objectives to educate participants about consumer solar products, off-grid and rooftop solar solutions, grid-connected solar plants, and the manufacturing and financing aspects of solar energy. Key gaps in scaling up solar power in India are identified as high initial capital costs, limited skills and awareness, a lack of solar insolation data, and difficult financing. Consumer solar products like LED lights could help address the need for lighting among rural populations currently spending significantly on biomass and kerosene for lighting daily.Ad
pManifold IUKAN Summary
- 1. IUKAN Legacy & Planning for IUKAN 2015 Catalyzing emerging business models through STAKEHOLDER ENGAGEMENT | CONSULTING | RESEARCH | TRAINING
- 2. About pManifold pManifold is a knowledge services company focused on improvement and scale-up of emerging business models in India. Within our Knowledge and Network Practice, we actively support our client in stakeholders engagement. pManifold has held events in past, R-IDEA for Raisoni Group (2011, 2012), India International Energy Summit (2011) and 3 major national conferences under its utility focused IUKAN forum at Delhi (Feb 2013), Mumbai (June 2013), Delhi (Feb 2014). 3/28/2014 息 pManifold. All rights reserved. 2
- 3. IUKAN Key Differentiators Year round engagement and active content generation through Surveys, Blogs, Webinars, satellite Events, Research Reports etc. Custom White papers with supporting partners, to raise relevant issues and influence/drive solutions for broader sector innovation and reforms scale-up Working closely with various service providers to develop and promote scalable business models for their services to utility operators Facilitating operators to raise efficient operations via new and best practices sharing for loss reduction, customer services etc. with other operators (through Best practices Awards) Engaging Visionaries, Govt., Corporate Leaders, and other stakeholders to pave evolution of the sector, and improve viability. Independent Advisory Council. IUKAN has emerged as Industry voice, to positively shape and strengthen various reforms, including new PPP models across utilities in Power, Water, Waste
- 4. CONFERENCE AT DELHI / 14 Feb 2014 Past Conference: 2nd Annual IUKAN Conference 2014 Conference Highlights Topic Coverage 1. Reinforcing Local Ecosystem for Reforms 2. Benchmarking Operational success of PPPs 3. Improving Performance Contracting of PPPs 4. Innovating Outsourcing with Service Providers 5. Marketing Mass Behaviour change in Customers 6. Financing Loss Reduction& attracting Capital Program Agenda- Power Program Agenda- Water 6 power packed sessions each in 2 Parallel Tracks 48 thought leading speakers 250+ participants from Companies 150+ companies 62 BEST Practices published from 36 companies 11 Companies Awarded for their best practices http://www.iukan.in/conference- 2014
- 5. CONFERENCE IN MUMBAI / 12 June 2013 Past Conference: Business Technology Conclave - Power Conference Highlights Topic Coverage Understanding Technology in Light of People's Interface and Culture Changing Market Scenario & Utility IT needs Organized IT Solutioning and Economics Best Practices and Innovations in Utility Sustenance Program Agenda 4 closed group discussions 14 top industry speakers 50+ participants from companies www.iukan.in/btc-power-2013
- 6. CONFERENCE AT DELHI / 12 Feb 2013 Past Conference: 1st Annual IUKAN Conference 2013 Conference Highlights Topic Coverage Baseline and PPP Contract Design improvements Improving service delivery and employees engagement through process improvement Engaging Customers continuously to expedite loss reduction Partnering with Vendors to raise Managed services models Enhancing confidence in Investors and raising Finances Program Agenda 6 power packed sessions 32 thought leading speakers 200+ participants from companies 150+ companies http://www.iukan.in/iukan2013/
- 7. Lets get in touch Join us in our conversations at, Power Distribution Franchisee AT&C Efficiencies True Distributed Generation Power Distribution Franchisee Community of Interest Connecting talent & Making Local companies discoverable pManifold Insights Premium & Free Reports, Presentations, and more pManifold Community Blog Articles, technical notes. Talk to us or drop by Rahul Bagdia +91 95610-94490 Rahul.Bagdia@pManifold.com Faiz Wahid +91 88056-55069 Faiz.Wahid@pManifold.com India (Main office) 741 Byrami Town, Sadar, Nagpur - 440001 Maharashtra, INDIA http://www.pmanifold.com USA (Liaison Office) 2020 Calamos Ct., Suite 209 Naperville, IL 60653, USA Mr. Dinesh Jain +1 630-853-3520 dinesh.jain@pManifold.com Lets deploy our insights and actions for your business to improve and grow!