PMI CoP Killpack v1.23.14
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Keely Killpack gave a presentation on motivating change across cultures and ensuring results in a global context. The presentation covered understanding different cultural considerations when implementing change, sharing experiences from global projects, and lessons learned around pivoting change management approaches. It emphasized tailoring communications and engagement strategies to different cultural and stakeholder groups. The presentation included interactive polling questions and a framework for analyzing stakeholders while incorporating cultural factors. The goal was to provide guidance and spark discussion on effectively managing change initiatives with global audiences and teams.
PMI CoP Killpack v1.23.14
- 1. Motivating Change Across Cultures: Ensuring Results in a Global Context Keely Killpack, PhD January 23, 2014
- 2. 2 Agenda Todays Topics Speaker Intro Know the Audience Cultural Considerations Sharing Experiences Results & Pivots Qs & Wrap Up @DrKeelyK www.linkedin.com/in/drkeelykillpack
- 3. 3 Speaker @DrKeelyK Source:http://speakingppt.com www.linkedin.com/in/drkeelykillpack Im Keely 12 yrs Change Mgmt Consultant PhD in Organizational Psychology Global Speaker on Chnge Mgmt 2012 Agile Barcelona 2012 PMI North Am. Congress 2012 Agile SF @ Microsoft 2013 ReSource Pro Bootcamp This HOUR Audience Interaction Stories from my past intended to help with your future Wisdom sharing from YOU!
- 4. 4 Audience Quick Poll @DrKeelyK www.linkedin.com/in/drkeelykillpack Enough about me what about you?
- 6. 6 Work Motivation Levers Motivation is when your dreams put on work clothes. Benjamin Franklin @DrKeelyK www.linkedin.com/in/drkeelykillpack Goal Setting Competition Confidence Self-Efficacy 1 3 2
- 7. 7 Cultural Considerations Source: http://www.colorado.edu/conflict/peace/problem/cultrbar.htm We interpret the world biased on our cultural influences Stella Ting-Toomeys Cultural Barriers to Effective Communication @DrKeelyK www.linkedin.com/in/drkeelykillpack
- 8. 8 Cultural Considerations Source: www.amanet.org & http://en.wikipedia.org/wiki/Cross-cultural_communication Personal Expression Emotions Reason Personal Space Nonverbal Communication Eye Contact Facial Expressions Gesturing Tangibles Oral Written Imagery Power Distance @DrKeelyK www.linkedin.com/in/drkeelykillpack
- 9. 9 Cultural Considerations Source: http://www.wikihow.com/Communicate-Well-With-People-from-Other-Cultures @DrKeelyK www.linkedin.com/in/drkeelykillpack
- 10. 10 Experience Global SAP Cape Town ~ 150 FTE Manila ~ 205 FTE California ~ 315 FTE Mumbai ~ 150 FTE HR Countries Aviation & HR @DrKeelyK www.linkedin.com/in/drkeelykillpack Amsterdam ~ 40 FTE Supply Chain Global SAP Implementation (10K users, 40+ countries) Virtual Teams in each region (US, Africa, EU, Mid-East, Asia) Sao Paulo ~ 35 FTE
- 11. 11 End Users Executives Leadership Middle Mgmt Stakeholder Matrix Tiered Messaging Approach 1. Identify key people in each category 2. Plan to cascade communications 3. Assign messages to type of sender Sender Message Type All Supportive, enthusiastic, success-oriented messages Execs Awareness, commitment, business value Leaders Barrier removal, expectation setting, support Middle Mgmt Performance/operation detail @DrKeelyK www.linkedin.com/in/drkeelykillpack
- 12. 12 Newsletter Posters Email CBTs Kickoffs Workshop Coaching Job Aids Training Materials Knowledge Mgmt Tool Peer Network Buddy HELLO Employee Planning Change Implementing Change Sustaining Change Communication Channels by Phase @DrKeelyK www.linkedin.com/in/drkeelykillpack
- 13. 13 Experience US/EU Retail @DrKeelyK www.linkedin.com/in/drkeelykillpack USA EU USA Impacted Groups Customers Retail Stores Vendors Distribution Centers Customer Service Marketing Private Label Manufacturing BI Reporting Fraud EU Impacted Groups Customers Retail Stores Vendors Distribution Centers Customer Service Marketing Private Label Manufacturing BI Reporting Fraud US/Euro Custom Digital Commerce System Implementation Shared Executive Sponsorship and Budget Contributions Business Value: US short-term need, EU long-term strategy
- 14. 14 Stakeholder Change Strategy Leader Engagement Meet & Greet Key Leaders Draft Approach for Change Define Success Metrics Communication Identify Key Milestones Schedule Messaging Events @DrKeelyK www.linkedin.com/in/drkeelykillpack Training Needs & Logistics Design & Development Schedule & Delivery Go-Live Events Hype Campaign User Readiness Go-Live & Post Go-Live Support
- 15. 15 Token Excel Doc in every PMI Webinar Impact Level Risk Level Change Position Comments H-High M-Medium L-Low H-High M-Medium L-Low A-Advocate N-Neutral R-Resistor Cognitive Beliefs Behavioral Nonverbal Emotional Expressions Goal Orientation Locus of Control Confidence ~source of this data? ~more details Name 1 CEO Name 2 CFO Name 3 CIO Name 4 VP Ops Name 5 VP Fin Name 6 VP Sales Name 7 Dir Ops Name 8 Dir Fin Name 9 Dir Sales Name 10 Mgr Name 11 Spvsr Name 12 Tm Ld Stakeholder Analysis End Users Middle Mgmt Leaders Execs Cultural Cues Motivation Internal / External Group Name Job Title Stakeholder Analysis is the most fundamental tool for any OCM Practitioner!! Customize yours to better incorporate cultural cues in your CM efforts!! @DrKeelyK www.linkedin.com/in/drkeelykillpack
- 16. 16 Token Excel Doc in every PMI Webinar Impact Level Risk Level Change Position H-High M-Medium L-Low H-High M-Medium L-Low A-Advocate N-Neutral R-Resistor Cognitive Beliefs Behavioral Nonverbal Emotional Expressions Goal Orientation Locus Cont Name 1 CEO Name 2 CFO Name 3 CIO Name 4 VP Ops Name 5 VP Fin Name 6 VP Sales Name 7 Dir Ops Name 8 Dir Fin Name 9 Dir Sales Name 10 Mgr Name 11 Spvsr Name 12 Tm Ld Stakeholder Analysis End Users Middle Mgmt Leaders Execs Cultural Cues Motiva Internal / E Group Name Job Title pact evel Risk Level Change Position Comments High Medium Low H-High M-Medium L-Low A-Advocate N-Neutral R-Resistor Cognitive Beliefs Behavioral Nonverbal Emotional Expressions Goal Orientation Locus of Control Confidence ~source of this data? ~more details Stakeholder Analysis Cultural Cues Motivation Internal / External @DrKeelyK www.linkedin.com/in/drkeelykillpack
- 17. 17 Results & Pivot @DrKeelyK www.linkedin.com/in/drkeelykillpack Email Meetings Checklists Training Culturally Tailored Communications Longer Lead Times for EVERYTHING Engagement from Senior & Middle Management Striated Stakeholder Messaging