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Portfolio - Human Resource Management course

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Ph畉m Trang
Ph畉m Trang

help the teacher in class, help students who have difficulties in learning. Hobbies: reading books, listening to music, watching movies. Languages: Vietnamese (native), English (fluent), Japanese (basic). References available upon request.

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CONTENTS I. Logo II. Mission Statement III. Code of Ethics IV. Action Plan V. Organizational Chart VI. Job Description VII. Advertisement for Job Opening VIII. Application Form IX. Resumes X. Strategic Plan
LOGO The lotus flower grows from the bottom of streams and muddy ponds to rise above the water and bloom. It symbolically represents being fully grounded in earth, yet aspiring towards the divine. The lotus flower is an iconic symbolism of purity because it lives in the muddy water yet remains unsoiled. Thats why we choose lotus to be our symbol that expresses our inspirations and desires: we want to help you avoid pollution environment like poisoning food by not only fresh meals but also green space in our restaurant. Let us get you out of the muddy.
MISSION STATEMENT 1. Who are we? Lotus - one of the best vegetarian restaurants in Ho Chi Minh City - with great founders from Class 12BSM2 delivers best quality food in an efficient manner. Our management team will create a close relationship between our customers and employees. 2. Why are we unique? With the senior chef and professional staffs, we are committed to serve a variety of vegetarian food to exceed our customers expectations in great food, and fast, friendly service and healthy and exciting eating experiences. 3. Who are our customers? We are really happy to serve anyone who likes to enjoy delicious and nutritional meal as well as get the attention by our style and warm hospitality.
CODE OF ETHICS 1. Food: We ensures to use the ingredients with the highest standards of quality, freshness from approved food processing plants and combine both modern creative and traditional style of cooking to serve customer healthy and nutritional food. 2. Customers Customers stand on a head of our restaurant. We provide not only professional service but also friendly environment and behave equally with all our customer all race, religion, and sex or national origin. 3. Employees We treat all employees fairly with respect and always improve knowledge, education experience and motivation for all employees in order to do their duties with higher standards. We also give employee equal opportunities to carry out their duties, and the most importance is guarantee health and safety on the job. 4. Community In every year, we use 5 percent of profit to do charity for orphan home or pagoda and hospital that houses orphans and homeless elderly people. Moreover, we are willing to help the one who would to work for our restaurant. 5. Natural Environment We use recycled or recyclable to-go containers to avoid the Styrofoam containers in favor of cardboard containers, which can be recycled or will biodegrade, and motion-activated lighting, dual-flush toilets, energy-efficient hand dryers instead of paper towels. Especially, we always obey the waste classification procedure.
ACTION PLAN 1. What is the general problem? - How to satisfy our customers expectation. 2. What is the specific problem? - We cannot please all of our customers taste. 3. How am I going to solve this problem? - Adjust the order depend upon customers personality. - Investigate customers opinions following 2 ways: Directive way: ask customers after meals. Non-directive way: surveys - Attempt to meet customers needs when ordered. - Often renew the menu. 4. Which solution will I use? - Adjust the order depend upon customers personality. 5. When will I start this program? - Start date: 25/07/2014. 6. When will the problem be solved? - End date: 25/09/2014.
ORGANIZATIONAL CHART President/CEO (Ngo Thuy Phuong Thao) Vice President Finance (Pham Thuy Trang) Accountant 1 Accountant 2 Vice President Marketing Administration Assistant Vice President Human Resource (Tran Quang Khoi) Executive Chef Assistant Chef Line Cooks Dining Room Manager Host Server
JOB DESCRIPTION Job identification: Job title: Marketing Manager Job status: Non-exempt Date: May 20th, 2014 Who approved job description: Human Resource Department Salary range: $1,500 $2,000 Job Summary: To plan and carry out direct marketing and sales activities, so as to maintain and develop sales of Lotuss food ranges to major accounts and partners, in accordance with agreed business plans. Relationships: Able to communicate and motivate via written media. Understands the principles of marketing and advertising cost-effectiveness, including market sector targeting, product offer development, features-benefits-solutions selling, costper response, costper conversion, etc. Appreciates need for consistency within company's branding and marketing mix, especially PR and the Internet. Experience of managing marketing agency activities useful Responsibilities & Duties: 1. Maintain and develop a computerized customer and prospect database. 2. Plan and carry out direct marketing activities (principally direct mail) to agreed budgets, sales volumes, values, product mix and timescales. 3. Develop ideas and create offers for direct mail and marketing to major accounts by main market sector and Lotus's products. 4. Respond to and follow up sales enquiries by post, telephone, and personal visits. 5. Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
6. Monitor and report on activities and provide relevant management information. 7. Carry out market research, competitor and customer surveys. 8. Maintain and report on equipment and software suitability for direct marketing and sales reporting purposes. 9. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development. 10.Manage the external marketing agency activities of telemarketing and research. 11.Attend training and to develop relevant knowledge and skills. Authority: Job title this position reports to: President. Direct reports: Administration Assistant Education: Qualification in an industry-related field and/or a general business degree A bachelors degree or higher Job specification: Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior big company executives, reliable, tolerant, and determined, empathic communicator, able to see things from the other person's point of view, well presented and businesslike, keen for new experience, responsibility and accountability and able to get on with others and be a team-player. Computer skills: Must be adept in use of MS Office 2010 or later, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email. Mathematical skills: Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, depreciation, capital and revenue expenditure, cash-flow, overheads, etc. must be a very competent writer of business letters, quotations and proposals.
Working Conditions: Usually work regular business hours, although those doing fundraising may work weekends or evenings, as events are often held at these times Spend most of their time working in offices May travel nationally to visit other branches of the company Management Ability: Though internal staff management is not initially part of the job, responsibility and opportunity could grow with the development of the business, for example the prospect of recruiting and managing support telesales staff. Some people-management skills, experience and natural ability will be useful.
ADVERTISEMENT FOR JOB OPENING JOB OPPORTUNITY Lotus - one of the best vegetarian restaurants in Ho Chi Minh City - requires a qualified person to fill up the position of Marketing Manager. Qualification Qualification in an industry-related field and/or a general business degree A bachelors degree or higher Experience 1 year post qualification experience in a similar position. Salary Over $1,000 per month Interested candidates may send their hand written applications along with a copy of CV, two passport size photographs and names and contact details of three referees before May 20th, 2014 to Mr.Tran Quang Khoi: E-mail: khoi.tq@lotus.com, Tel: 0939 79 79 79
RESUME NGO THUY PHUONG THAO 5/13 Thich Quang Duc Street Ward 3, Phu Nhuan District, Ho Chi Minh City 093-806-6426 thao.ntp@lotus.com OBJECTIVE:To obtain an entry level position in finance. EDUCATION Bachelor of Business Administration Keuka College, ITEC, Ho Chi Minh City Expected graduation 2016 SKILLS Computer skills Microsoft Office Joint & Filter films Make subtitles for films Communication skills Presentation skills Public speaking Others: Act on purpose: college graduation
Commit to my goals and dreams: visualize the ideal future such as graduating from college, getting this job Communicate precisely and accuratel ACTIVITIES Volunteer, House of the poor and the old, Ho Chi Minh City 2010 Charity work (give clothes, money, notebooks, old booksto the poor) 2009-present
RESUME PHAM THUY TRANG 78 Street 8 Linh Xuan Ward, Thu Duc District, Ho Chi Minh City, Vietnam 01687250994 trang.pt@lotus.com OBJECTIVE:To obtain a chief accountant position in Accounting Department. EDUCATION: Bachelor of International Business Management Keuka College, Ho Chi Minh City, Vietnam Expected graduation: 2016 SKILLS: Computer skills: level B: fluent Microsoft office Listening-Learning: take note, listen and learn carefully new methods or new things from another person. Communication: meet with clients, make a conversation easily. Presentation: finished Public Speaking class: Be confident during presenting before a lot of people.
ACTIVITIES: Member, Japan-East Asia Network of Exchange for Students and Youths Programme 10/2010-present Volunteer, usually does charity such as help the old do housework; give the poor something like food or furniture or money which help their more better, Lam Dong Province and Ho Chi Minh City 8/2009-present Take part in many activities such as designed and organized in the Communist Youth Union, ITEC coffee, etc. and competitions such as English Contest, Excellent Student Contest in High School and College, etc. Lam Dong Province and Ho Chi Minh City 8/2009-present
RESUME TRAN QUANG KHOI 1422 Huynh Tan Phat Street Phu My Ward, District 7, Ho Chi Minh City, Vietnam 0922949697 khoi.tq@lotus.com OBJECTIVE:To obtain a human resource manager position in Human Resource Department. EDUCATION: Bachelor of International Business Management Keuka College, Ho Chi Minh City, Vietnam Expected graduation: 2016 SKILLS: Computer skills: level A Good at communication in English Collaborative skills: have ability to work well with people not only inside but also outside of the organization. Organizational skills ACTIVITIES: Charity work at Bien Hoa 2009 present Member, English Club at Bien Hoa 2009-present
STRATEGIC PLAN Ngo Thuy Phuong Thao 3 years out Who am i now Undergraduate student How to reach my goals Study hard Graduate with high GPA and GRE score Internship Apply for a job to get more experience Goals Get a BBA degree Implement annual budget Develop retirement plan Change mindset: take more resposibility
STRATEGIC PLAN Pham Thuy Trang 3 years out Who am i now Second-year student Would like to becom an good accountant How to reach my goals Study hard Take part in all of usefull activities both inside and outside at college. Learn more skills refer to accountant Work at company to get more experiences and skills and especially try to do best to reach the goals Goals Get an excellent bachelor degree Get a CFA degree Become a Chief Accountant
STRATEGIC PLAN Tran Quang Khoi 3 years out Who am i now Second-year student at Keuka College Would like to become a Human Resource Manager Howto reach my goals Study hard Apply for any job to get realexperiences like looking at how a human resource manager work well. Apply for human resource manager position and try to do well on the job Goals Get a Bachelor Degree with the GPA as high as possible Get a MBA degree Become an excellent Human Resource Manager
Lotus Vegetarian Restaurant Group members 1. Tr畉n Quang Kh担i - 1258027 2. Ph畉m Th湛y Trang - 1258081 3. Ng担 Th湛y Ph動董ng Th畉o - 1258073
Lotus Vegetarian Restaurant Group members 1. Tr畉n Quang Kh担i - 1258027 2. Ph畉m Th湛y Trang - 1258081 3. Ng担 Th湛y Ph動董ng Th畉o - 1258073

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Portfolio - Human Resource Management course

  • 1. CONTENTS I. Logo II. Mission Statement III. Code of Ethics IV. Action Plan V. Organizational Chart VI. Job Description VII. Advertisement for Job Opening VIII. Application Form IX. Resumes X. Strategic Plan
  • 2. LOGO The lotus flower grows from the bottom of streams and muddy ponds to rise above the water and bloom. It symbolically represents being fully grounded in earth, yet aspiring towards the divine. The lotus flower is an iconic symbolism of purity because it lives in the muddy water yet remains unsoiled. Thats why we choose lotus to be our symbol that expresses our inspirations and desires: we want to help you avoid pollution environment like poisoning food by not only fresh meals but also green space in our restaurant. Let us get you out of the muddy.
  • 3. MISSION STATEMENT 1. Who are we? Lotus - one of the best vegetarian restaurants in Ho Chi Minh City - with great founders from Class 12BSM2 delivers best quality food in an efficient manner. Our management team will create a close relationship between our customers and employees. 2. Why are we unique? With the senior chef and professional staffs, we are committed to serve a variety of vegetarian food to exceed our customers expectations in great food, and fast, friendly service and healthy and exciting eating experiences. 3. Who are our customers? We are really happy to serve anyone who likes to enjoy delicious and nutritional meal as well as get the attention by our style and warm hospitality.
  • 4. CODE OF ETHICS 1. Food: We ensures to use the ingredients with the highest standards of quality, freshness from approved food processing plants and combine both modern creative and traditional style of cooking to serve customer healthy and nutritional food. 2. Customers Customers stand on a head of our restaurant. We provide not only professional service but also friendly environment and behave equally with all our customer all race, religion, and sex or national origin. 3. Employees We treat all employees fairly with respect and always improve knowledge, education experience and motivation for all employees in order to do their duties with higher standards. We also give employee equal opportunities to carry out their duties, and the most importance is guarantee health and safety on the job. 4. Community In every year, we use 5 percent of profit to do charity for orphan home or pagoda and hospital that houses orphans and homeless elderly people. Moreover, we are willing to help the one who would to work for our restaurant. 5. Natural Environment We use recycled or recyclable to-go containers to avoid the Styrofoam containers in favor of cardboard containers, which can be recycled or will biodegrade, and motion-activated lighting, dual-flush toilets, energy-efficient hand dryers instead of paper towels. Especially, we always obey the waste classification procedure.
  • 5. ACTION PLAN 1. What is the general problem? - How to satisfy our customers expectation. 2. What is the specific problem? - We cannot please all of our customers taste. 3. How am I going to solve this problem? - Adjust the order depend upon customers personality. - Investigate customers opinions following 2 ways: Directive way: ask customers after meals. Non-directive way: surveys - Attempt to meet customers needs when ordered. - Often renew the menu. 4. Which solution will I use? - Adjust the order depend upon customers personality. 5. When will I start this program? - Start date: 25/07/2014. 6. When will the problem be solved? - End date: 25/09/2014.
  • 6. ORGANIZATIONAL CHART President/CEO (Ngo Thuy Phuong Thao) Vice President Finance (Pham Thuy Trang) Accountant 1 Accountant 2 Vice President Marketing Administration Assistant Vice President Human Resource (Tran Quang Khoi) Executive Chef Assistant Chef Line Cooks Dining Room Manager Host Server
  • 7. JOB DESCRIPTION Job identification: Job title: Marketing Manager Job status: Non-exempt Date: May 20th, 2014 Who approved job description: Human Resource Department Salary range: $1,500 $2,000 Job Summary: To plan and carry out direct marketing and sales activities, so as to maintain and develop sales of Lotuss food ranges to major accounts and partners, in accordance with agreed business plans. Relationships: Able to communicate and motivate via written media. Understands the principles of marketing and advertising cost-effectiveness, including market sector targeting, product offer development, features-benefits-solutions selling, costper response, costper conversion, etc. Appreciates need for consistency within company's branding and marketing mix, especially PR and the Internet. Experience of managing marketing agency activities useful Responsibilities & Duties: 1. Maintain and develop a computerized customer and prospect database. 2. Plan and carry out direct marketing activities (principally direct mail) to agreed budgets, sales volumes, values, product mix and timescales. 3. Develop ideas and create offers for direct mail and marketing to major accounts by main market sector and Lotus's products. 4. Respond to and follow up sales enquiries by post, telephone, and personal visits. 5. Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
  • 8. 6. Monitor and report on activities and provide relevant management information. 7. Carry out market research, competitor and customer surveys. 8. Maintain and report on equipment and software suitability for direct marketing and sales reporting purposes. 9. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development. 10.Manage the external marketing agency activities of telemarketing and research. 11.Attend training and to develop relevant knowledge and skills. Authority: Job title this position reports to: President. Direct reports: Administration Assistant Education: Qualification in an industry-related field and/or a general business degree A bachelors degree or higher Job specification: Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior big company executives, reliable, tolerant, and determined, empathic communicator, able to see things from the other person's point of view, well presented and businesslike, keen for new experience, responsibility and accountability and able to get on with others and be a team-player. Computer skills: Must be adept in use of MS Office 2010 or later, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email. Mathematical skills: Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, depreciation, capital and revenue expenditure, cash-flow, overheads, etc. must be a very competent writer of business letters, quotations and proposals.
  • 9. Working Conditions: Usually work regular business hours, although those doing fundraising may work weekends or evenings, as events are often held at these times Spend most of their time working in offices May travel nationally to visit other branches of the company Management Ability: Though internal staff management is not initially part of the job, responsibility and opportunity could grow with the development of the business, for example the prospect of recruiting and managing support telesales staff. Some people-management skills, experience and natural ability will be useful.
  • 10. ADVERTISEMENT FOR JOB OPENING JOB OPPORTUNITY Lotus - one of the best vegetarian restaurants in Ho Chi Minh City - requires a qualified person to fill up the position of Marketing Manager. Qualification Qualification in an industry-related field and/or a general business degree A bachelors degree or higher Experience 1 year post qualification experience in a similar position. Salary Over $1,000 per month Interested candidates may send their hand written applications along with a copy of CV, two passport size photographs and names and contact details of three referees before May 20th, 2014 to Mr.Tran Quang Khoi: E-mail: khoi.tq@lotus.com, Tel: 0939 79 79 79
  • 11. RESUME NGO THUY PHUONG THAO 5/13 Thich Quang Duc Street Ward 3, Phu Nhuan District, Ho Chi Minh City 093-806-6426 thao.ntp@lotus.com OBJECTIVE:To obtain an entry level position in finance. EDUCATION Bachelor of Business Administration Keuka College, ITEC, Ho Chi Minh City Expected graduation 2016 SKILLS Computer skills Microsoft Office Joint & Filter films Make subtitles for films Communication skills Presentation skills Public speaking Others: Act on purpose: college graduation
  • 12. Commit to my goals and dreams: visualize the ideal future such as graduating from college, getting this job Communicate precisely and accuratel ACTIVITIES Volunteer, House of the poor and the old, Ho Chi Minh City 2010 Charity work (give clothes, money, notebooks, old booksto the poor) 2009-present
  • 13. RESUME PHAM THUY TRANG 78 Street 8 Linh Xuan Ward, Thu Duc District, Ho Chi Minh City, Vietnam 01687250994 trang.pt@lotus.com OBJECTIVE:To obtain a chief accountant position in Accounting Department. EDUCATION: Bachelor of International Business Management Keuka College, Ho Chi Minh City, Vietnam Expected graduation: 2016 SKILLS: Computer skills: level B: fluent Microsoft office Listening-Learning: take note, listen and learn carefully new methods or new things from another person. Communication: meet with clients, make a conversation easily. Presentation: finished Public Speaking class: Be confident during presenting before a lot of people.
  • 14. ACTIVITIES: Member, Japan-East Asia Network of Exchange for Students and Youths Programme 10/2010-present Volunteer, usually does charity such as help the old do housework; give the poor something like food or furniture or money which help their more better, Lam Dong Province and Ho Chi Minh City 8/2009-present Take part in many activities such as designed and organized in the Communist Youth Union, ITEC coffee, etc. and competitions such as English Contest, Excellent Student Contest in High School and College, etc. Lam Dong Province and Ho Chi Minh City 8/2009-present
  • 15. RESUME TRAN QUANG KHOI 1422 Huynh Tan Phat Street Phu My Ward, District 7, Ho Chi Minh City, Vietnam 0922949697 khoi.tq@lotus.com OBJECTIVE:To obtain a human resource manager position in Human Resource Department. EDUCATION: Bachelor of International Business Management Keuka College, Ho Chi Minh City, Vietnam Expected graduation: 2016 SKILLS: Computer skills: level A Good at communication in English Collaborative skills: have ability to work well with people not only inside but also outside of the organization. Organizational skills ACTIVITIES: Charity work at Bien Hoa 2009 present Member, English Club at Bien Hoa 2009-present
  • 16. STRATEGIC PLAN Ngo Thuy Phuong Thao 3 years out Who am i now Undergraduate student How to reach my goals Study hard Graduate with high GPA and GRE score Internship Apply for a job to get more experience Goals Get a BBA degree Implement annual budget Develop retirement plan Change mindset: take more resposibility
  • 17. STRATEGIC PLAN Pham Thuy Trang 3 years out Who am i now Second-year student Would like to becom an good accountant How to reach my goals Study hard Take part in all of usefull activities both inside and outside at college. Learn more skills refer to accountant Work at company to get more experiences and skills and especially try to do best to reach the goals Goals Get an excellent bachelor degree Get a CFA degree Become a Chief Accountant
  • 18. STRATEGIC PLAN Tran Quang Khoi 3 years out Who am i now Second-year student at Keuka College Would like to become a Human Resource Manager Howto reach my goals Study hard Apply for any job to get realexperiences like looking at how a human resource manager work well. Apply for human resource manager position and try to do well on the job Goals Get a Bachelor Degree with the GPA as high as possible Get a MBA degree Become an excellent Human Resource Manager
  • 19. Lotus Vegetarian Restaurant Group members 1. Tr畉n Quang Kh担i - 1258027 2. Ph畉m Th湛y Trang - 1258081 3. Ng担 Th湛y Ph動董ng Th畉o - 1258073
  • 20. Lotus Vegetarian Restaurant Group members 1. Tr畉n Quang Kh担i - 1258027 2. Ph畉m Th湛y Trang - 1258081 3. Ng担 Th湛y Ph動董ng Th畉o - 1258073