Portfolio (web release)
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Mario Chiesa is a service design and UX design expert with a portfolio including projects in data visualization, service design, and UX design. Some of his work includes using techniques like serious play and design cards to elicit user needs and perspectives, as well as microstories to communicate user viewpoints. He has conceived tools like a card deck to support creative tasks and communication within projects.
Portfolio (web release)
- 1. Portfolio Service design UX design Data visualization Mario Chiesa Selected works mario.chiesa@gmail.com
- 3. Service design Serious play User perspectives Design cards Brainstorming with cards
- 4. In a large pilot project about Internet of Things and its applications, I experimented innovative ways to elicit wants and needs from perspective users, and communicate the results. For the first goal, I experimented a "Serious Play" approach, that inherits elements from techniques like brainstorming, focus group, bodystorming, role-play and in-field interviews and allow to gain insights and design elements fast and cheaply. A paper about the work was accepted and presented at a Telecom Italia event in Turin. Please follow the link for more information 際際滷s available on slideshare Serious Play A new board game for designers
- 5. For the second goal, I experimented microstories, to communicate better the range of perspectives and points of view of different users during their interactions with several touchpoints and steps of a service or process. A paper about the work done was accepted and presented at the Internet of Things 2010 Conference in Tokyo. Urban IoT workshop website 際際滷s available on 際際滷share
- 6. For a project about community-based mobility services, I conceived a card deck, to enhance internal and external communication, and to support creative tasks within the project itself. Cards were developed inside my Unit, and used in several workshops as main elements for eliciting past experiences, forcing participants into odd scenarios, suggesting unexpected relationships. Available in AutoUI proceedings
- 7. Cards in action during the workshops.
- 8. Service design Maps and diagrams Micro scenarios Wireframing
- 9. UX design tools and methods for designing a parking service: wireframes and contestual micro-scenarios.
- 10. Diagram showing the iterative process as described within a Living Lab approach for a H2020 project. Each of the three iterations planned increase the fidelity of the prototype. The length of each block shows the amount of work requested.
- 11. Activities and elements within a museum: defining a visual language for describing them and better understanding relationships and correlations, from standalone isolated interactions to seamless experiences with feedbacks and reactions through the whole visiting path.
- 12. Time analysis for typical behavior within a mall parking area: drive -> search for slot -> walk to mall -> shopping and the way back.
- 13. Data visualisation Brainstorming Choropleth and chord diagrams Infographics
- 14. From brainstorming to final results: data visualization and infographics. Visual OPML: a project about mobility and the job market. Visit OPML website
- 17. UX design Interactive installations Graphic design Virtual reality
- 20. Design innovation Domain explorations UCD Design opportunities Technological scouting
- 26. Mario Chiesa Contacts Email Linkedin 際際滷share Twitter Skype mario.chiesa@gmail.com mariochiesa tangiblemind @tangiblemind tangiblemind Other sources Unit online portfolio http://innodev.ismb.it/cdi/ Youtube channel https://www.youtube.com/playlist?list=PLG9rLF-683Pip9l1OEDeAegJEQBG-kcmZ