The strategic plan outlines goals and objectives to increase the online presence of The Art Theater in Champaign through social media including blogs, Twitter, YouTube, and a potential iPhone app. The key demographic is University of Illinois students ages 18-26 who are heavy users of technology. The plan aims to increase brand awareness, encourage online interaction through talking and energizing existing customers, and connect potential new customers. Objectives include growing fan numbers on Facebook and followers on Twitter, increasing video views on YouTube, and raising blog traffic. Progress will be tracked using analytics from each platform.
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Power Point Art Theater
1. Art TheaterThe Art TheaterStrategic PlanMeghan Clinnin, BrittanyDeterding,Jennifer Janci, Rose Osial
26. Objectives: Current Technology Increase number of visitors to thecuart.com by 50% Increase Facebook fans to 1500 in 3 months
27. Objectives: New Technology Increase Twitter fans to 200 in 3 months Increase YouTube channel views to 100 in 3 months Increase number of visitors to blog by 50% Increase amount of video responses to trailers to 2/video
54. Where visitors come from to view the video (built-in)Recommendation: iPhone App Similar to Fandango - for The Art Theater Current and upcoming films View trailers from app (from YouTube) Can rate each film after viewing Full schedule for all upcoming films links to Facebook, Twitter, and YouTube
55. Recommendation: RSS Feed provide a feed with press releases about upcoming films make post on Sundays about upcoming weeks schedule press releases about special events Using Google Reader, user can share feedw/ friends (talking)
56. Overall Evaluation If social media fails: Local TV spots Local radio spot Daily Illini Dailyillini.com Flyers Partner with RSOs Partner with Greek life
RoseOther notes: recessed economy is driving target market to cheaper alternatives (Beverly & Savoy Theaters)
RoseSanford Hess New Owner
Rose Wants to operate a theater that people will choose to come to regardless of whats playing Movies that arent blockbusters challenge viewers and their way of thinking Energizing? Encouraging people to share their experiences and thoughts of the movie and experience
RoseGroundswell inspired Post Analysis
JJPeople University of Illinois undergraduate and graduate students Age range: 18 26 31,209 undergraduate students 10,709 graduate students 53% Men 47% Women 26.5% of the freshman class in 2009 is comprised of the African American, Asian American, Latino/a, and Native American populations Students from all 50 states and 118 countries Centrally located between Chicago, Indianapolis, and St. Louis
JJPeople: Technology Habits: laptop ownership has increased from 65.4-88.3% greater numbers of males (53.8%) than females (25.4%) perceived that they are early adopters or innovators in regard to technology adoption respondents reported spending 21.3 hrs/week, on average, doing online activities for school, work and recreation Almost all respondents used the college/university library website (94.6%), presentation software (ppt etc) (93.8%), social networking sites (facebook, myspace, etc) (90.3%) and text messaging (89.8%) 8 out of 10 students considered themselves very skilled or expert in their ability to search the internet effectively and efficiently http://net.educause.edu/ir/library/pdf/ers0906/rs/ERS0906w.pdf (pg. 41) 40.8% of the US 18-24 population have a facebook http://www.istrategylabs.com/2009/01/2009-facebook-demographics-and-statistics-report-276-growth-in-35-54-year-old-users/ 22% use twitter Of the 22% that do use Twitter: 85 percent follow friends 54 percent follow celebrities 29 percent follow family 29 percent follow companies http://www.marketingpilgrim.com/2009/05/99-of-18-24-year-olds-on-social-media-but-only-22-use-twitter.html Their current behavior is dead on with their desired behavior. Since college students are constantly meeting new people and using online resources for class work, they frequent sites like google.com, facebook.com, wiki sites and other social mediasource: http://net.educause.edu/ir/library/pdf/ers0906/rs/ERS0906w.pdf
JJPeople: Technology Habits: 38% of Generation Y has an iPhone
JJSTRATEGY Increase overall brand awareness Start the conversation among college students to get them talking about the art theatre Increase online interaction talking Connect existing customers with potential customers by use of WOM/sharing energize
JJ"Use the groundswell to spread messages about your company. Choose this goal if you're ready to extend your current digital marketing initiatives (banner ads, search ads, email) to a more interactive channel."
JJEnergizing: "Find your most enthusiastic customers, and use the groundswell to supercharge the power of their word of mouth. This works best for companies that know they have brand enthusiasts to energize."
JJCurrent Technology Objectives Increase number of visitors to thecuart.com by 50% Increase Facebook fans to 1500 in 3 months
JJNew Technology Objectives Increase Twitter fans to 200 in 3 months Increase YouTube channel views to 100 in 3 months Increase number of visitors to blog by 50%Increase amount of video responses to trailers to 2/video
MCTechnology blog25% of 18-29 report blogging Linked to website to increase trafficTheater will update with content about new movie releases with description and trailer linkUpdates about last movie showings, special offers, and upcoming movies with datesLate Night Movies with descriptions, reviews, and pricesWeekly movie schedules
MCScreenshot > Link to Blog
MCTracking: BlogTheater will use Google Analytics to track success of blog# of viewsBounce RateAverage time on site% of new visitsDirect TrafficReferring sites (Twitter, Facebook) (energizing)
MCTechnology: Twitter22% of the US population 18-24 uses Twitter Of those 22%, 29% follow companies Theater will tweet about movie schedule for each dayNotify followers of new releases or special offersEmployees and loyal customers will re-tweet movie schedules to increase awareness (energizing)Encourages word-of-mouth by followers re-tweeting or mentioning Art Theater in plans (talking & energizing)
MCTwitter: Screen Shot > link to Twitter Feed
MCTracking: Twitter # of people following Twitter account # of lists # of re-tweets # of times company is mentioned on Twitter TweetBeep (http://tweetbeep.com/) Keeps track of whose talking about your company, website, or blog
BDTechnology: YouTube:70% of YouTube users are from the USA50% of YouTube users are under 20 years oldTheater will upload trailers of all films: showing & upcomingVideo descriptions will provide information about showing of the film at The Art TheaterUsers are able to like/dislike, comment & share the video (talking & energizing)Encourages word-of-mouth and sharing with friends (talking & energizing)Source: http://www.pakblogger.com/10-interesting-facts-about-youtube
BDYouTube Screen Shot > Link to website
BDTracking: YouTubeviews of each video ratings (likes/dislikes) of each videonumber of comments for each videototal channel viewstotal upload views# of subscribers to channelwhere visitors come from to view the video (built-in)
BDTechnology Habits:38% of gen Y has an iPhone/iPod touchneed app similar to Fandago just for The Art Theaterfeatures current and upcoming film descriptionscan watch movie trailers directly from app (playing from YouTube account)option to rate each film after viewingfull schedule for all films in upcoming weekslinks to Facebook, Twitter, and YouTube account
BDRecommendation: RSS Feedprovide a feed with press releases about upcoming filmsmake post on Sundays about upcoming weeks schedulepress releases about special eventsif using Google Reader, when user shares feed with friends can spread message about The Art Theater (talking)
BDOverall Evaluationif after several months we find that these social media outlets are not growing as much as we had hopedsuggest running local TV spot in Champaign/Urbanalocal radio spotads in the Daily Illini and dailyillini.compost flyers around campus in high-traffic areaspartners with RSOs or Greek life for special events at the theater