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This document appears to be from a training simulation for a restaurant server. It provides scenarios where the server interacts with customers to take their order. In each scenario, the server is given feedback on how to improve their customer service skills such as making sure to greet customers, ask about starters before main dishes, and address any customer complaints in a polite and respectful manner. The goal seems to be roleplaying customer interactions to help the server learn good service techniques.Read less