The document discusses the history and purpose of suggestion boxes. It explains that while the physical boxes have been replaced by electronic means like email, the core function of obtaining feedback from customers and employees still exists. Suggestion boxes are used by organizations to eliminate inefficiencies, improve employee relations through participation, and promote greater involvement of employees by implementing their ideas. The document also mentions that those managing suggestion boxes must maintain honesty, ethics and a spirit of service when handling confidential documents and feedback.
3. History of Suggestion box
•
The old style box is used for collecting slips of paper with input from
customers and patrons of a particular organization. Suggestion
boxes may also exist internally, within an organization, such as
means for garnering employee input.
•
The physical box, as a post box, was replaced by electronic places or
addresses; like postal service systems replaced, in the 2000's, by e-
mail systems. But the traditional function, "obtaining additional
comments, questions, and requests", still exist as demand
5. • To eliminate even small losses and implement best practices.
• To improve industrial relations through employees
participation.
• To promote greater involvement, participation and ownership
of the employees in planning and implementing one’s idea.
• Respect the Group’s principles and promote its image locally
7. Honesty and ethics: as a channel of communication
between the heads of the company, have access to
confidential documents. spirit of service: as secretary,
has been hired to "help out“, and lighten the work of
his superiors.