際際滷

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HI, IM JAPH!
(RHYMES WITH SAFE)
@Japh
@humanmadeltd
PRACTICALLY POSITIVE
PRACTICAL TOOLS, POSITIVE COMMUNICATION, AND TANGIBLE BENEFITS.
Practically Positive
FOUNDATIONS
LAYING THE GROUNDWORK
FOUNDATIONS
BEING POSITIVE, REGARDLESS OF THE CIRCUMSTANCES
 Not our 鍖rst instinct
 Not front-of-mind
 In鍖uenced by our situation
FOUNDATIONS
HAVING A MINDSET FOR POSITIVE COMMUNICATION
 Recognise the need to change
 Want to change
 Take steps to improve
FOUNDATIONS
PRACTICAL TECHNIQUES WITH TANGIBLE BENEFITS
 There are simple techniques
 They require practice
 The bene鍖ts are measurable
"STOP. CHALLENGE. CHOOSE."
TOOLS FOR SUCCESS
STOP. CHALLENGE. CHOOSE.
A TOOL I LEARNT IN AN UNLIKELY PLACE
 Guest speaker at a corporate get away
 Not in a positive mindset
 Hooked onto an idea
STOP
STOP. CHALLENGE. CHOOSE.
CHALLENGE
CHOOSE
- Trigger
- Negative feeling
- Unhealthy
environment
- Suspend action
- Healthy choice
- Take a deep breath
- Centre yourself
- Why am I feeling
like this?
- What outcome
do I want?
- Optimum response
- Alternate behaviour
- Awareness
http://masterfacilitator.com/stop-challenge-choose/
STOP. CHALLENGE. CHOOSE.
CHANGING YOUR THINKING
 Being purposeful
 Dont merely react
 Very achievable
STOP. CHALLENGE. CHOOSE.
IMPORTANCE OF CONTEXT
 Check your assumptions
 Ockhams Razor
 Among competing hypotheses, the one with the fewest
assumptions should be selected. ~ Wikipedia
 Bene鍖t of the doubt
CONFIDENCE
BE YOUR BEST SELF
CONFIDENCE
OWN YOUR EXPERIENCE
 15+ years of experience disregarded
 Advice ignored
 My fault
CONFIDENCE
ALL IN THE PHRASING
 Dont present a fact you know as an opinion you have
 Con鍖dence doesnt require force, just purpose
CONFIDENCE
DON'T CONFUSE CONFIDENCE WITH ARROGANCE
 Being con鍖dent doesnt make you arrogant
 Acting arrogantly doesnt show con鍖dence
 Humility and con鍖dence arent mutually exclusive
BE HELPFUL
LOOK FOR OPPORTUNITIES
BE HELPFUL
PROACTIVELY POSITIVE
 Make the person feel heard and understood
 Anticipate and go further
BE HELPFUL
CORRECTLY SETTING EXPECTATIONS
 We dont have all the answers, and thats ok
 We can always get them
 When there are problems, communicate them
 Consistency and clarity is key
BE HELPFUL
TANGIBLE BENEFITS
 Happier interactions
 Better relationships
 Fewer miscommunications
 Less back-and-forth
CONCLUSION
GO, AND BE NICE!
CONCLUSION
PRACTICE
 May not come naturally
 Make it a habit
CONCLUSION
REFLECT ON EXPERIENCES
 Review your interactions
 Be objective
 Plan for the future
CONCLUSION
EVERYBODY WINS
 Happier workplace
 Happier boss
 Happier customers
THANK YOU!
QUESTIONS?
@Japh
@humanmadeltd

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